Job Description

Our NielsenIQ Enterprise Platforms team ensures the strategy, design, delivery, deployment, maintenance and support of our corporate technologies is best-in-class. More than 30,000 global employees rely on our team to support the systems and tools integral to NielsenIQ’s success. We therefore partner closely with all areas of the business, including HRIS, Finance, eRecruitment, T&E, Procurement, and more.

As a Sr. Support Specialist, you’ll be part of a team of smart, highly skilled technologists who are passionate for technical support for associates within the organization on any of the company owned operating systems. They provide technical support to associates and extend general technical assistance for supported applications. Our team is co-located and agile, with central technology hubs in Chicago, Madrid, Toronto and Chennai.

We are a forward-thinking organization targeting current technology that enables our employees to be efficient using best practices.

What you’ll do

• Under minimal supervision, provides front line support to end users to include interacting with other technical teams as needed to resolve end user technical issues.
• Follows established procedure to ensure workstations within the enterprise environment are properly patched and aligned with the latest security and OEM patches. 
• Understands and can apply advanced technical principles and methodologies.
• Apply previous learning, maintain certifications, and demonstrate willingness to adapt new technology solutions.
• Supports leadership in training and mentoring staff to help manage adherence to policies.
• identifies opportunities for improvement and works with leadership to isolate and implement solutions.
• Works to escalate solution requirements to appropriate teams such as Development or Operations teams

We’re looking for people who have

• 7+ years related experience with relevant certification.
• Excellent English communication skills, with the ability to effectively interface across cross-functional technology teams and the business
• Experience with MS Windows 8, 10, and 7
• Self-motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules.
• Desired certifications CompTIA A+, ITILv3
• Minimum B.S. degree in Computer Science, Computer Engineering or related field

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.