*** Salesforce Experience is REQUIRED for this position!!***

The Junior Salesforce Administrator (Operations) is responsible for providing exceptional customer service to clients, operations managers, and field employees. The perfect candidate for this role will be a certified Salesforce Administrator. The role will effectively manage the Salesforce ticketing system to ensure all inquiries are resolved and responded to within a timely manner for ProCrewz®, an exciting and revolutionary app that grants teams unprecedented access to real-time information and the ability to communicate efficiently in a fast-paced event environment.

Responsibilities

• Interact with customers and internal stakeholders to resolve issues in a timely manner.
• Identify ways to improve the customer experience by sharing feedback with key stakeholders.
• Assist with the implementation of new processes and procedures.
• Gather requirements for improvements to the Salesforce software application.
• Optimize operational processes and procedures for maximum efficiency, while maintaining quality standards.
• Review and analyze financial statements to ensure accuracy and completeness.
• Provide backup to the payroll team for payroll-related inquiries.
• Partner with Finance, Payroll, and contract services to resolve more complex employee or client issues.
• Perform ad hoc analysis, reporting, business intelligence, and other projects as requested, other duties as assigned.

Qualifications

• Bachelor’s degree and 2+ years of experience in Finance, Payroll, HR, or IT function and processing systems
• Certified Salesforce Administrator
• Ability to analyze and improve processes
• Strong organizational skills
• Knowledge and understanding of payroll processing and ticketing systems; knowledge of computerized and other automated records systems
• Excellent verbal, written, analytical, organizational, and problem-solving skills to resolve payroll and other miscellaneous issues
• Effective customer service skills are essential to interact with various levels of personnel and external contacts
• Ability to work under a flexible schedule

Preferred Skills/Experience

• Paylocity (or other payroll service provider knowledge)
• Access (or other database systems knowledge)
• Sage (or other accounting system knowledge)