WebCheckout has an exciting opening for a Support Technician to join the Customer Care Team. As part of the Customer Care Team, you will collaborate with customers and internal teams to provide application-level and system-level support by installing and upgrading the application; troubleshooting customer reported issues; escalating issues to development; running scripts; and updating internal documentation.

WebCheckout is a scheduling and inventory management software used by over 200 institutions worldwide,  primarily in higher education and media companies. The application runs on a stand-alone dedicated Linux server (or virtual machine).

Core Responsibilities:

• Address and resolve customer reported issues in a timely manner
• Install, configure, and upgrade application
• Perform system administration for hosted instances
• Escalate bugs to development team
• Collaborate with Implementation team for new client on-boarding

Required Experience:

• Hands-on experience with Linux, OpenSource technologies, and cloud services
• Customer service experience, previous experience with ticketing system a plus
• Familiarity with web hosting or scripting experience preferred

Other Requirements:

• Appreciation for documentation and processes
• Proficient in verbal and written communication
• Advanced active listening and critical thinking
• Dedication to teamwork
• Even temperament
• Must pass background check
• Hours: M-F, 9am - 5pm