JPMorgan Chase
Chicago, IL

Content Writer & Strategist, Sr. Associate, J.P. Morgan Payments at JPMorgan Chase

| Chicago
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Job Description Are you passionate about storytelling and developing engaging content to help drive change? We are seeking a Senior Marketing Associate, Content Writer & Strategist to support content creation, editorial and distribution for public, client-facing and internal channels. This individual will be a key member of the global content team and is responsible for conceptualizing, writing and editing content for a variety of digital platforms, including web, video, email marketing campaigns and other collateral to support key business priorities. The role will support the J.P. Morgan Payments strategic narrative and help shape how we tell our story in an engaging, differentiated way.
The ideal candidate should have a proven track record of producing both short and long-form content and editing copy for consistency of brand tone and voice. This role is perfect for someone who is creative, has a passion for storytelling, and can drive change through content, messaging, graphics and campaigns.
  • Conceptualize and write compelling content for B2B and B2C financial decision makers across a wide range of company sizes and industries.
  • Create engaging thought leadership stories and persuasive messaging to drive engagement, brand awareness and action.
  • Adapt messaging and designs by channel - digital (web and email), social media (LinkedIn, Twitter, Facebook), video, infographics, third-party and paid media, press, and virtual webcasts and events.
  • Work with internal partners (writers, designers, product marketers, and channel owners), business stakeholders and subject matter experts to develop thought leadership content and sales enablement materials that highlight our unique differentiators and strengthens our positioning.
  • Understand the needs and personas of audience segments, and tailor voice and messaging for audience segments (company size and industry).
  • P rovide perspective and assert a viewpoint towards refined digital experiences and distribution into new channels.
  • Liaise with the various functional areas, including Product Marketing, Client Communications, and Events, to ensure projects aligned to overall strategy and business needs.
  • Organize and prioritize content project requests, including creating project plans and timelines.
  • Own, champion and govern the voice, tone and style guidelines for Wholesale Payments.
  • Become versed in brand standards and customer segments (needs, motivations, challenges, voice).
  • Research and recommend new ideas based on competitive reviews, social listening, industry trends, customer experience research and performance metrics.
  • Ensure content adheres to control, audit, legal and compliance requirements.
  • Project manage workload, track and report progress, deliver against deadlines.

  • 5 years of professional content development experience, including feature article writing, copywriting, editing and proofreading. Experience writing for B2B, B2C audiences or in financial services, business, technology or healthcare a plus.
  • Bachelor's degree in English, Journalism, Communications or other related degree. Knowledge of digital marketing tactics, including SEO, email marketing and web analytics.
  • A proven blend of editorial and storytelling skills, including short-form (e.g. social media posts) and long-form (e.g. thought leadership articles). Experience in creating compelling content for traditional (e.g. sales collateral) and digital channels (e.g. web, email, social, video).
  • Highly creative, bringing a diverse perspective that makes content stand out.
  • Exceptional communication and interpersonal skills as well as ability to build collaborative relationships and effectively partner across teams, functions and levels.
  • Able to gather, interpret and incorporate feedback from a large group of stakeholders
  • Proven end-to-end project management with the ability to organize, prioritize and manage multiple priorities in a fast-paced environment.
  • Solid understanding of brand marketing and user-centered best practices and a customer-obsessed mindset.
  • High degree of professionalism and flexibility - equally comfortable working independently and as a team.
  • Experience with project management and production tools (Microsoft Office Suite - Word, Excel, PowerPoint, Outlook), Adobe Acrobat, SharePoint, Workfront, and Associated Press (AP) style.
  • Experience in Adobe Creative Suite (InDesign, Photoshop, Illustrator) and PitchPRO+ is a plus, but not required.

Please note: Writing samples will be required if selected for an interview.
About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans
About the Team The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
The Wholesale Payments Product Delivery organization is responsible for scaling and integrating payments platforms across Commercial Banking and the Corporate & Investment Bank, by defining the product strategy, segmenting clients and packing solutions against these segments, determining the end-to-end delivery strategy, managing product launches and enabling the sales teams.
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Where we are

Chicago, IL

Technology we use

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What are JPMorgan Chase Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program

An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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