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Knowledgebase Administrator/Trainer I

| Chicago

The VelocityEHS Knowledgebase Administrator/Trainer I (KA/T I) is primarily responsible for the creation and maintenance of both customer and internal facing on-demand training materials, including videos and scripts. The KA/T I works with the Manager of Knowledge Management and Training (MKM/T) to maintain and support relationships with subject matter experts throughout VelocityEHS, assists with reviews and tests of new and revised curriculum offerings from other team members, providing feedback and suggestions for improvement and contributes to new curriculum or program ideas. Additionally, the KA/T I works with the MKM/T to ensure that knowledgebase materials are current, accurate and up-to-date.

The VelocityEHS work environment is dynamic, innovative and entrepreneurial.  We have a results-oriented culture that demands intelligence, teamwork and follow-through.  If you have these qualities and take pride in surprising and delighting clients then this is the job for you - check out the details below and apply now.

PRIMARY DUTIES AND RESPONSIBILITIES:

Key Responsibilities include but aren’t limited to:

  • Creates both customer and internal facing on-demand training materials with minimal technical supervision using graphic design, image editing, and document formatting skills and tools while adhering to brand standards
  • Assist with on-going training specific to VelocityEHS products for Customer Care & Operations staff
  • Assist with one-on-one or group trainings to Customer Care & Operations staff
  • Manages multiple projects simultaneously, working with the MKM/T to set project scope, priorities, deadlines, schedules
  • Participates in the needs assessment, design and development of training roadmaps
  • Assist with the management and tracking of training materials and videos created in order to ensure they stay accurate and up-to-date
  • Assist MKM/T in planning and scoping requirements for training and/or knowledge articles
  • Assists the MKM/T with ensuring knowledgebase materials are current, accurate and up-to-date
  • Assists with updating, creating, and/or recommending current or new tools for the document and course library;
  • Consistently reviews MSDSonline/VelocityEHS product functionality and enhancements to ensure retention of product knowledge
  • Other duties as assigned

 

SKILLS/QUALIFICATIONS/WORKING CONDITIONS:

Required Qualifications:

  • 1+ years of related professional experience. This experience would preferably have demonstrated accomplishments in a training role.
  • Ability to independently transform raw content and data received from subject matter experts into learning and training content
  • Excellent verbal and written communication skills
  • Excellent Customer Service skills
  • Strong attention to details, policies and procedures with the ability to identify and recommend improvement opportunities
  • Experience with Adobe Creative Cloud applications (Photoshop, Illustrator) or other graphic design tools
  • Familiarity with Microsoft Office 2003-2010 products (Outlook, Word, Power Point, Excel, etc.) and Adobe (PDF) documents
  • Ability to manage multiple projects with tight deadlines
  • Demonstrated ability to build trust with colleagues and customers
  • Passionate about his/her work

Preferred Qualifications:

  • Bachelor’s degree in an appropriate discipline or equivalent work experience
  • Training content creation experience
  • Strong presentation skills
  • Experience with web conferencing software and applications
  • Experience in a Software as a Service (SaaS) environment
  • Experience using KB and/or Training software is preferred
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Location

Our company is headquartered in the heart of downtown Chicago, right on the river, with plenty of restaurants and shopping within walking distance.

What are VelocityEHS Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

-Roof top deck overlooking the river for summer lunches!
-Summer hours!
-Game room: Including XBox, PlayStation, Pool Table, Nascar Racing, Pin Ball, Ping Pong, Hoop Shot!
-Short & Long Term Disability.
-Pre-tax FSA!
-Great culture!

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