What We'll Bring

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring

Excellent writing and editing skills, with a keen eye for detail

Experience with technical communications tools, such as Microsoft Word and Madcap Flare (or another online help or single-sourcing tool)

Four-year degree or equivalent experience (preferred degree in technical communications, technical writing, English, or a related field)

At least 2-5 years of experience in technical communications, technical writing, or a related field

Ability to manage multiple projects and deadlines in a fast-paced environment with changing priorities

We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your development in:

Knowledge or expertise in additional core team tools, such as Adobe Acrobat, Adobe Captivate, Snagit, Confluence, and SharePoint

Knowledge of markup languages, such as XML, JSON, or HTML

Impact You'll Make

This role reports directly to the Senior Lead of the Technical Content Development team.

You’ll write or edit content (including conducting peer reviews), working closely with various departments to understand project requirements. You’ll also gather information from subject experts, ensure content complies with our corporate brand, and maintain various templates.

While primarily working independently, you may work with other writers as needed on large or complex projects.

In this role, you are responsible for assisting other teams and associates in creating and managing their technical content for internal and external use.

Write, edit, and format moderately complex technical content ensuring any documentation complies with corporate standards.

Research and communicate technical information for technical and non-technical users.

Help train others on using documentation standards and templates, suggest updates, and implement updates when requested.

Conduct basic audience analysis.

Advocate for end users by recommending product and process improvements.

Create rudimentary graphical content to be included in various deliverables.

Work with other technical writers to provide peer editing and define writing standards.

Write basic storyboards for eLearning courses, primarily with information supplied by others. May create the courses using templates.

Perform other related duties, as assigned.

Benefits:

We’re supported by flexible benefits that not only cover us but our families. We offer a variety of benefit plans and options that vary by region, country and location. 

Some highlights that apply to our U.S. associates include:

Flexible time off for exempt associates

Tuition reimbursement

Paid parental leave

Adoption assistance

Infertility coverage

Spousal and domestic partner benefits

Charity gift matching

Employee stock purchase plan

Retirement contributions

… and more

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.