Motorola Solutions
We help people be their best in the moments that matter.
Chicago, IL
Remote

Technical Writer at Motorola Solutions

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Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview911 Datamaster, a subsidiary of Motorola Solutions, has for the past 20+ years been in the business of providing software solutions for 911 call routing and the management of 911 data for call routing.
Job Description

Job Duties and Responsibilities

  • Responsible for editing and stewardship of all ‘Product Documentation’ (see section list below).

  • Maintain consistency in formatting, editing, and quality assurance of all Product Documentation.

  • Maintain and improve editorial and visual standards for documents and recommend new designs, layouts and procedures as needed.

  • Work directly with development engineers and product managers/specialists on product features to gather, analyze, and compose technical documents (for both technical and non-technical users).

  • Educate staff on company documentation practices and resource locations as needed.

  • Documentation Creation – Understand, at a high level, sufficient to effectively maintain documentation for each. This will include close cooperation with product leads and developers at the beginning of and throughout the development process.

  • Following training on the use of in-house product development tracking software, monitor this system in concert with new documentation update additions.

  • Following training on the use of the in-house RFP response development software RFPIO, coordinate the acquisition, loading and output of required RFP response materials.

  • Maintenance of existing documentation (keeping stuff up to date) in the central repository and making required documentation available to both staff and our Channel Partners as needed.

  • Provide documentation and graphics support as needed to all internal staff.

Product Documentation Needs for Each as Needed:

  • Product Guide 

  • HW & SW Requirements 

  • Release Notes 

  • Installation Manual

  • User Manual

  • Administrator Manual

  • Sales Brochure

  • On-site post installation test form

  • Acceptance Forms

  • Training Agendas (on-line and on-site)

  • Technical Bulletins

  • Additional documentation creation and updating as directed

Other

  • Proficient in MS Office Suite, Adobe, Excel, PowerPoint, and other tools as required.

  • Preferred locations are Austin, TX or Kansas City, KS.


Basic Requirements

2+ years of Technical Writing or Product Documentation experience

High school diploma or equivalent

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.


Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan
Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Where we are

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen
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What are Motorola Solutions Perks + Benefits

Motorola Solutions Benefits Overview

Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications

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