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Technical Writer

| Chicago

project44 is revolutionizing the freight and logistics industry by applying cutting edge technologies to automate the entire lifecycle of freight shipments including quoting, scheduling, and real-time visibility. project44’s network of APIs is capable of optimizing the shipment lifecycle, empowering companies to deliver the best customer experience possible, and provide up to date data while cutting costs along the way.

You’ll be the go-to technical writer for creating comprehensive product documentation that’s accurate, concise and effective. As a Technical Writer, you thrive at writing conceptual overviews and procedures, reading and writing example code and updating help center queries and FAQs. You’re a key link between Engineers, Product Managers and Marketing, tying together many vital but disparate parts of the project44 ecosystem.

Key Accountabilities:

  • Write clear and accurate documentation that enables customers to deploy, use and scale our software effectively and efficiently. Design and organize documentation sets for new APIs and developer products.
  • Edit, clarify and proofread documents written by others, and coach non-writers on ways to improve their writing skills
  • Manage complex documentation projects
  • Supplement developer documentation with relevant sample code
  • Work closely with agile development teams and product managers to define documentation requirements and produce customer-facing docs
  • Discuss technical details and solve problems with engineers, customer support reps, technical writers, and customers every day
  • Follow an established writing style guide and work with editors to create the best possible documentation for customers

Requirements & Preferred Skills:

  • A minimum of 3 years of experience in technical writing, product documentation or other forms of online technical content
  • Experience researching and writing technically accurate, concise and thorough content for developers (APIs, SDKs, web technologies, code example)
  • Ability to learn technical concepts quickly
  • Excellent content planning and organization skills
  • Ability to manage multiple competing priorities in a fast-paced, constantly changing environment
  • Strong communication skills and grasp of written English
  • BA/BS degree or equivalent practical experience
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ReactLibraries
    • SpringFrameworks

Location

Located in the iconic art deco Merchandise Mart on the Chicago river and central to high energy restaurants, retail, and accessible public transit.
How project44 makes the world run faster, one global network at a time
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An Insider's view of project44

How do you collaborate with other teams in the company?

From the start, I could tell that project44 was special; we're a group of really smart people who come together with the ability to experiment, try new things, and collaborate.

Portia LaMotte

Digital Marketing Manager

How does the company support your career growth?

There are things that I hoped to do at some point in my career-I've got to do many of them in the span of one year. I feel actively involved in our growth, and I love the opportunity that I have to learn and experience different parts of the organization. I don't know that I would get this much opportunity and exposure in one role anywhere else.

Aysha Ali

Senior Accounting Manager

What is your vision for the company?

We are ultimately building a world supply-chain network that fits within a much broader vision of applying modern technology, data science, and data flow technologies to an industry that's as old as time.

Will Hansmann

CTO

What makes someone successful on your team?

This is a fast paced environment where everyone is ready to be challenged. To succeed, you must be ready to change your mindset and move quickly to keep up.

Jispuneet Singh

Technical Project Manager

What are project44 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
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