JPMorgan Chase
Chicago, IL

Application Infrastructure Support Lead at JPMorgan Chase (Chicago, IL)

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Job Description Qualifications
  • Owns incidents and problems and strives to get to detailed root cause analysis and suggest workarounds and/or solutions for recurring issues.
  • Experience with Service Delivery Model, Technical Problem Resolution, Network & Infrastructure troubleshooting in an Enterprise environment
  • Develop proactive monitoring on production infrastructure, servers, databases, distributed batch jobs in partnership with application development teams
  • Aggressively responds to service requests from Client facing support teams, Operations, Risk/control partners, etc.
  • Support Sustained Resiliency, Disaster Recovery, and High Availability weekend events.
  • Troubleshoot technical issues (Java/J2EE, .Net, Cloud etc) and escalates work appropriately to technology teams and provides technical and creative solutions.
  • Coordinate incident management coverage, to ensure appropriate test and production coverage
  • Incident management and technical call facilitation, coordination, and communications during critical outage situations
  • Queue management, ticket analysis and interface to impacting lines of business for incident impact analysis via the Production Assurance process
  • Handle day to day issues including daily health checks of applications and processes, working closely with End users and software developers
  • Participates in Root Cause calls and drives actions to resolution with a keen focus on preventing re-occurring incidents.
  • Excellence in systems operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. You will also be expected to provide guidance and support to team members.
  • Implement continuous process improvement, including but not limited to, policy, procedures, and production monitoring.
  • Support lower environments responding to environment request and resolving incidents associate with the environment.
  • Support connectivity to lower and production environments.

Technical Requirements:
  • Advance level experience in data analysis, SQL/ PLSQL.
  • Advance level experience in oracle database.
  • Working knowledge of Linux / Windows operating systems, Shell scripting / Perl scripting
  • Advanced level knowledge in Application debugging, identifying root cause and Application monitoring
  • Experience working with scheduling tools like Autosys/Control-M or something equivalent
  • Working knowledge of cloud technologies like AWS, Google cloud
  • Experience with middleware technologies like Tomcat, WebLogic, MQ etc
  • Automated Code deployment experience via GIT/Bitbucket/AIM/AaaS required
  • Experience with monitoring tools like Grafana, Geneos, AppDynamics, Apica or equivalent
  • Experience working in financial services industry is a plus
  • Large Enterprise banking experience is preferred
  • Knowledge of Finastra Loan IQ application is a plus

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Commercial Banking division uses technology driven by innovative minds like yours to provide companies, as well as real estate owners and investors with a range of financial solutions designed to help them achieve their business goals. With annual client revenues ranging from $20 million to over $2 billion, the service and the solutions we provide is critical to both our and our clients' success.
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What are JPMorgan Chase Perks + Benefits

Volunteer in local community
Partners with nonprofits
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Professional Development Benefits
Tuition reimbursement

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