Associate Incident Management Specialist
Integral Ad Science (IAS) is seeking an Associate Incident Management Specialist to join our Customer Excellence team in Chicago. You will work closely with the team to communicate cross-departmentally, providing input into processes and planning, to help drive internal improvements post-incident. You will build relationships quickly and drive escalations in this fast-paced environment.
This is an awesome opportunity to learn and grow! If you are excited by technology that has the power to handle hundreds of thousands of transactions per second; collect tens of billions of events each day; and evaluate thousands of data-points in real-time all while responding in just a few milliseconds, then IAS is the place for you!
What you'll learn and do:
- Incident management governance
- Manage the detection, assignment, escalation and recording of incidents
- Monitor incident progress by priority
- Chair post-mortem meetings & follow-ups
- KPI tracking along with creation and presentation of metrics and reporting
- Training, evaluation and delivering
- Find creative solutions; process automation and improvement opportunities
- Operations support
You should apply if you have most of this:
- 0-1 years prior Incident Management experience
- Ability to think through difficult issues and provide advice or when necessary, seek advice
- Ability to use sound judgement to resolve issues and make recommendations and remediations
- Initiative and passion to drive all incidents to resolution, ensuring timely participation by all stakeholders
- Without hesitation, escalate issues to upper management, to include C-Level managers, in accordance with prescribed procedures
- Excellent communication skills, both written and oral
- Team player having the ability to work effectively in a team environment and with all levels
What puts you over the top:
- Experience in Agile/Scrum or related collaborative workflow
- Experience with Google G-Suite, Jira, Slack, and video conferencing such as Bluejeans
- Some Incident Management and Incident communication experience
- AdTech Experience and/or SaaS environment
- Flexible work hours and possible weekend work
- ITILv4 Foundations Certification
About Integral Ad Science
Integral Ad Science (IAS) is the global market leader in digital ad verification, offering technologies that drive high-quality advertising media. IAS equips advertisers and publishers with both the insight and technology to protect their advertising investments from fraud and unsafe environments as well as to capture consumer attention, and drive business outcomes. Founded in 2009, IAS is headquartered in New York with global operations in 17 offices across 13 countries. IAS is part of the Vista Equity Partners portfolio of software companies. For more on how IAS is powering great impressions for top publishers and advertisers around the world, visit integralads.com.
Equal Opportunity Employer:
IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.
To learn more about us, please visit http://integralads.com/ and https://muse.cm/2t8eGlN
Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to [email protected]. We will get back to you if there's interest in a partnership.