WHAT YOU’LL DO

We are looking for an experienced Benefits Administrator to join our growing Benefits Team within our People Operations organization. This role will support the end-to-end administration of our benefits programs and provide customer service to our rapidly-growing, global team.  

Responsibilities:

• Coordinate daily benefits processing, including new hire enrollments, life events, and terminations, and leave of absence support.
• Complete regular audits to ensure employee benefit coverage and payroll deductions are accurate. 
• Partner with carriers, brokers, and internal finance team to gather employee data and oversee the processing of monthly billings and the preparation of vouchers for payment of administrative fees for all group plans.
• Assist with benefits queries from Braze employees through multiple channels including Gmail and Slack.
• Oversee maintenance of employee benefits records and partner with payroll team to update employee payroll records.
• Prepare payroll files for processing by compiling and formatting multiple complex data sets. 
• Document, maintain, and streamline administrative procedures for assigned benefits processes.

WHO YOU ARE

We are looking for a scrappy and detail-obsessed specialist who knows their way around a spreadsheet, has previous benefits administration experience, and has a passion for customer service. The right person will be system and process minded, with an exceptional ability to think critically and drive efficiency.

Requirements:

• 1+ years benefits administration experience.
• Professional, customer-service minded work style.
• Ability to remain organized and work on multiple simultaneous projects.
• Intermediate / advanced proficiency in Excel and spreadsheets, including pivot tables, basic calculations, VLOOKUPs, and compiling, organizing and analyzing multiple data sets. 
• General knowledge of medical insurance plans and employee benefits programs. 
• General knowledge of pertinent federal and state regulations, filing and compliance requirements, both adopted and pending, affecting employee benefits programs, including the ACA, ERISA, COBRA, FMLA, ADA, Section 125, workers' compensation, Medicare, COBRA, and Social Security and DOL requirements.
• General computer skills including experience with excel/google sheets, slack, benefits administration systems.
• Able to learn quickly and apply knowledge to problem solve. 

Bonus Points:

• Experience managing the administration of leave of absence policies. 
• Benefits system experience (Workday)