Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are focused on modernizing our experiences, not to make a different McDonald’s, but to build a better McDonald’s.

We are moving fast and are adding to our best-in-class team. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world. We are customer obsessed, committed to being leaders, and believe we are better when we work together. Over the last couple years, we’ve launched home delivery, modernized our restaurant experience through digital enhancements and have so much more to come.

We are dedicated to using our scale for good: good for people, our industry and the planet. From ambitious recycling initiatives and balanced sourcing efforts to our partnership with Ronald McDonald House Charities, we are constantly improving. We see every single day as a chance to have a genuine impact on our customers, our people and our partners.

Job Description

Overview:

We are looking for a Business Technical Analyst with hands on experience that can partner with our business teams to create and implement technically sound business solutions for the Drive Thru with focus on the outdoor digital menu boards and surrounding technologies. These solutions will enable and support our effort to enhance every facet of the crew and customer experience in the Drive Thru.

This position will be based in our headquarters in Chicago, IL but may occasionally work from our Innovation Center in Romeoville, IL. May travel up to 10%.

Responsibilities:

• Lead requirements gathering and discovery workshops.
• Lead and participate in project meetings to ensure understanding of requirements, timing, and resource requirements.
• Maintain detailed knowledge of the key business processes and systems and identify integration, alignment and improvement opportunities.
• Support developers by providing functional clarification and setting expectations with team and client.
• Plan and execute test plans and test cases; ensure overall quality of solution.
• Effectively analyze and prioritize high impact initiatives. Engage with customers, partners, and internal stakeholders to understand the primary use cases.
• Author and create design artifacts such as: functional design specifications, source to data mapping and process and data flow diagrams.
• Work with onsite and remote development teams, coordinating with both McDonald’s and third party vendor development teams.
• Create and maintain documentation pertaining to product features and work processes while adhering to established standards.
• Assist in troubleshooting in-store solution POC installations with regard to system integration and data integrity, potentially also assisting where hardware components .

Required Skills:

• Bachelor’s degree from an accredited university. Degree in Information Systems, Computer Science, Computer Engineering, or related field is a plus.
• 2+ years of experience as a Technical Business Analyst or equivalent role.
• 1+ years working in an Agile Product Management environment, preferably on customer-facing products within agile development teams. Demonstrable experience with Agile methodologies.
• Strong quantitative analysis skills; analytics mindset and skills in research and analysis.
• Superb communication and presentation skills, both verbal and written.
• Experience with digital content management systems and A/B testing of customer-facing digital solutions.
• Experience with data management, data warehouse and ETL concepts.
• General understanding of XML, JSON, APIs.
• Experience with microservice architecture, system interfaces, and customer-facing software design and development.
• Ability to understand, configure, and dissect complex technology solutions.
• A deep understanding of the software development process; enterprise or software development experience a plus.
• Strong ability to speak to, as well as collaborate with, engineers, product managers, project managers, corporate leadership, and partners.
• Experience gathering, documenting requirements and leading working sessions.
• Experience with Agile/Scrum management tools, specific experience with JIRA and Confluence a plus.

Desired Skills:

• Working experience writing SQL queries.
• Experience with Tableau is a plus.
• AWS, Cloud Applications.
• Hands-on experience with requirements definition for retail and ecommerce technology solutions; POS and other in-store technology experience a plus.

Additional Information

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected] 

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.