IT Support Analyst
Hello, We’re Built In
Built In unites companies and people around their shared passion for tech and the universal need for purpose. To help our partners attract qualified talent, we create content that tells their story in a way no job post ever could — and we put their jobs in front of people who were born to do them. Our audience of sought-after candidates use Built In to find their professional purpose and connect meaningfully to the tech community, including by reading our content, networking at our events and applying to jobs at companies they believe in.
Headquartered in Chicago, we also serve Los Angeles, Colorado, Austin, New York, Boston and Seattle.
When you work for Built In, you have the opportunity to change lives by giving talented people access to purpose, not just a paycheck. And you’ll make an impact on some of the most exciting companies in tech, helping them hire their next wave of elite talent. Be part of Built In, and be part of the future of tech.
We’re looking for an IT Support Analyst
As an IT Support Analyst you will be primarily responsible for carrying out all aspects of desktop support to our Chicago office, as well as supporting our remote employees. In addition, you will be the primary point of contact for helping customers and users troubleshoot issues with using our site. This role reports to the VP, Finance and is based in our Chicago office.
How you’ll contribute
- Provide email support to our customers and users with Built In site issues
- Diagnose, troubleshoot and resolve any technical issues.
- Support desktop environments (primarily macOS)
- Provide user assistance and communicate technical information to non-technical audiences
- Assist with onboarding new employees, including workstation installation (laptop, monitors, telephones, and other equipment as needed)
- Proactively work to identify opportunities to improve or enhance support activities.
- Provide ongoing support of A/V & Tech equipment throughout the office
What you need
- 2+ years of experience providing of excellent desktop support in a macOS environment
- Top-notch customer support skills
- Strong communication ability, both written and verbal
- Ability to prioritize and escalate issues, as needed
Nice-to-haves
- Experience with the following:
- Zendesk
- G Suite Administration (Google docs, e-mail, etc.)
- Jamf Now
- Google Meet/Hangouts
- MacOS
Impress us even more
- This is an opportunity to describe the additional traits or skills that the ideal or even “unicorn” candidate might possess.
- Be sure to list the most important ones first.
- This section should not exceed four bullet points.
What We Value
We’re revolutionizing tech recruitment. So we question everything, because the best answers sit just to the right of a question mark. That’s our heritage as a disruptive company — as a company whose future depends on our capacity to innovate with a sense of drive, purpose and urgency. If you join Built In, you will work from this set of values:
- Be Unreasonably Passionate. Our passion is borderline obsessive, and we’re ok with that. No one ever built anything great on a “meh.” We work with outsized passion to fulfill our mission.
- Be Humble. You don’t have all the answers. Luckily, you don’t have to. Don’t worry about being right. Be humble instead.
- Stay Curious. Curiosity is a springboard to the future. It can transform the wisp of an idea into a breakthrough. We ask “what if.” We work with wonder. It’s how we innovate.
- Lead with Solutions. Question everything. But offer solutions as you do. Raise issues. But propose a few answers. For every hole you poke, offer a way to patch it up.
- Own the Result. We have no time for blame or shame. When you stumble, own it, learn from it + get back to business.
- Do More. Do more than your job description. Take initiative. Take charge. No job is beneath you, and no job is too big. Be a leader and do more — do whatever it takes.
Built In is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.