Service Delivery Manager
We are looking to hire a Service Delivery Manager for our Risk Service Team to support and drive the success of individual team members and leading a collaborative approach to achieve group goals. This person will help build out a small team of Service and Implementation experts to help expand our business within the RMIS, GRC, EHS and Healthcare space.
Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.
Responsibilities
- Execute the Strategic Service Plan.
- Coordinate implementation assignments within the team.
- Manage individual team member workloads.
- Identify, provide and coordinate additional trainings opportunities for team members.
- Intervene and maintain contact in difficult client situations to drive projects to a successful conclusion.
- Facilitate the client renewal process.
- Drive implementations to completion.
- Participate in team member year-end review process.
- Identify and facilitate expanded opportunities within the team's client base.
- Be accountable for the team's success.
- Provide coaching and oversight of each team member to ensure productivity and quality.
- Act as a mentor to less experienced Origami Team members.
- Facilitate the execution of strategic and tactical initiatives throughout the year
- Provide innovative ideas for ongoing improvement to the service model.
Qualifications
- The successful candidate will demonstrate client relationship management skills, strong technical skills, leadership skills, ability to teach others, intelligence and drive.
- Strong written and verbal communication skills and a strong aptitude for self-direction are a must.
- Extensive risk and insurance software implementation experience, including previous experience with RMIS and GRC software
- Project Management background with proven success at driving customers to on-time and successful implementations.
- Bachelor's Degree Required
Who We Are
Origami Risk is an industry-leading provider of integrated SaaS solutions for the risk and insurance industry-from insured corporate and public entities to brokers and risk consultants, insurers, third party claims administrators (TPAs), and risk pools. We deliver a full suite of risk management and insurance core system solutions from a single, secure, cloud-based platform. We have a singular focus on helping clients achieve their business objectives by developing, implementing, and supporting our technology solutions.
Founded in 2009 by Risk Management Information System (RMIS) industry veterans, over the past decade Origami Risk has received more than two dozen awards for service excellence, technology innovation, and workplace culture. In addition to inclusion in Deloitte's Technology Fast 500™, a ranking of the 500 fastest-growing tech companies in North America, Origami Risk also has been repeatedly recognized by Inc. magazine as one of the "Best Places to Work" and Best and Brightest® Companies To Work For in the Nation by the National Association for Business Resources (NABR).