Why Our Work Matters

The healthcare industry is notoriously difficult to navigate. One third of the over $3 trillion spent on healthcare annually results from this complexity, and more than half of Americans don’t get care because of the price tag. Our mission is to simplify the healthcare experience in a way that provides access to better care at a lower cost.

Through an easy to use app that brings together healthcare information and on-demand help, we enable people to be more informed and confident when making decisions about their healthcare. It’s no small feat, but our work makes a significant difference in people’s lives.

Our team has compassion and energy for the problems we are solving. We hold ourselves accountable and deliver on ambitious, meaningful goals. Putting egos aside, we commit to doing what it takes to bring positive changes to our users. Everyone plays a role.

Together we are building the future of healthcare. Join us!

Your Role In Our Mission 

Reporting directly into our VP of IT Security, the Technical Support Specialist is the face of all things tech for a fast-growing healthtech startup. Interacting with cross-functional teams on a daily basis, our technology team solves the IT pain points and serves as the backbone of our infrastructure. We are looking for a motivated individual who is passionate about providing meaningful technical support and solutions. 

What You’ll Accomplish

You will lead all of our technical relationships for our Chicago HQ employees by maintaining all of our networks, systems, and applications. You will have immediate impact to influence and learn new skills. Along the way you might find yourself managing inventory of equipment, assisting on initial troubleshooting, providing remote support, bringing systems up to compliance, or improving our infrastructure build out.

What You’ll Need

• Background in Windows and MacOS troubleshooting
• Basic networking skills
• Understanding of wireless networks
• Excellent customer service and interpersonal skills
• Team-oriented and ability to work with cross-functional teams
• Have a strong desire and demonstrated ability to quickly pick up new skills

Nice to Have

• Familiarity with Intune, JAMF, or other MDM

HealthJoy Perks

• Medical benefits with generous employer contribution + dental and vision 
• HSA with annual company contribution
• 401k
• Stock options
• Pre-Taxed Transit k
• Flexible PTO policy
• Parental leave
• Access to the HealthJoy app
• Quarterly volunteer events
• Monthly company sponsored happy hours
• Weekly Instacart orders and catered lunches every Friday

HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.