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AI Distinguished Engineer

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AI Distinguished Engineer, Advanced Technology Group – Santa Clara preferred.

 

Work matters!  We spend a third of our lives at work and ServiceNow is changing the way people work.   We help the modern enterprise digitally operate faster, more efficient and be more scalable than ever before Built on a very simple concept, ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity to approximately 6,200 enterprise customers worldwide. 

 

The Advanced Technology Group (ATG) is  a customer-focused innovation group building intelligent software and smart user experiences using existing and emerging data and AI technologies to enable end-to-end, industry leading work experiences for customers. We will execute and win as a team embracing a growth mindset, a relentless focus on customers, and a humble, hungry, inclusive and collaborative culture. We are truly defining the future of work.

The Role

To accelerate our growth and deliver on our mission to make the world of work, work better for people, we are hiring a brilliant, highly inspired visionary to help ServiceNow become the defining intelligent enterprise software company of the 21st century. As the AI Architect of Advanced Technology Group (ATG), yyou’ll innovate, design and scale our next-generation AI platform, products and applications and defining the future of work through AI-powered automation to create industry-leading work experiences for customers.  This is a highly visible role, with technical responsibilities shaping the AI capabilities in the platform, products and solutions, and interacting with key technical and product leaders in the company.

 

The Top 3 objectives in this role:

  • Define and drive the vision, strategy and architecture for the next-generation, modern AI platform, AI-powered products and applications that deliver high ROI and smart experiences for ServiceNow customers.
  • Lead and build partnerships and commitments with internal stakeholders in engineering, product and customer groups on the vision for the next-generation AI platform, AI-powered products and applications, including technical roadmap planning, visionary iterations and overall design concepts.
  • Be the senior technical leader building and guiding the team members on best practices for building modern data and AI platform and products.

 

Key Experience and Qualifications:

  • Extensive experience designing and building data and AI/ML-powered platform architecture, products and applications
  • 15+ years hands-on experience and knowledge on the development life cycle of data and AI platform and products, technological alternatives, and architecture methodologies for multi-platform environments.
  • Executive-level communication and interpersonal skills, including large and small presentations, detailed written acumen and dynamic cross-functional organizational collaboration skills.
  • Experience managing trade-off scenarios and managing risk, as well as building stakeholder/executive consensus, “buy-in” and commitment with transformational technology shifts. 
  • Strong analytical and problem-solving skills.
  • Experience working in Agile methodology and Open-Source, PaaS/SaaS and cloud environments (AWS, Azure, and GCP) or a containerized environment (Kubernetes).
  • Deep, action-oriented understanding of advanced data-driven technology concepts and AI/ML business trends.
  • Proven ability to collaboratively and passionately foster data and AI/ML culture.
  • Ph.D./M.S. degree preferred in Engineering, Computer Science, Mathematics, Computational Statistics, Operations Research, Machine Learning or related technical field or equivalent.

Bonus Points:

  • Experience working with ServiceNow products.
  • Experience in Agile development methodology and Scrum framework.
  • Experience building and delivering successful enterprise products leveraging data and AI.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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