Job Summary

Responsible for leading process and project support to the business in the development of on-going process and policy assessment, evaluation, compliance and improvement to support business initiatives and strategies. 

 Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

• Champions for the field to Operations, LOB and Actuary. Develop and implement business process workflows that define process expectations and accountabilities for UTs, UAs, Underwriters and PSRs.
• Drives publication of job aids that teach UTs, UA’s Underwriters and Operations how to process new business, renewal and endorsement transactions.
• Provides complex analysis and decision support to business to deliver on key business priorities.  Interacts and collaborates with multiple disciplines to gather information, perform analysis, and makes recommendations to management to drive continuous improvement. 
• Responsible for defining process performance measures, determines data availability, advises operational reporting group of required measures, and develops methods and tools to track process performance.
• Develops and leads process-related training programs including creating workflow, job aids, training materials and presentations related to internal and external learning opportunities. 
• Support and maintain the centralized documentation process. Act as Template Manager responsible for the build and maintenance of all commercial underwriting quote letters, binders, applications and other forms necessary to transact commercial business.
• Leads the change management, in conjunction with OCM, training and job aid development phases of large and complex projects.  Ensures projects are successfully transitioned from a development environment to a field implementation environment.
• Keeps current on state/territory issues and regulations and insurance industry activity and trends.
• Oversees working sessions with key stakeholders to elicit and review business requirements and non-functional requirements. Solicits and Facilitates larger/more complex working sessions with key stakeholders when necessary.
• Ability to exercise professional judgement and assume responsibility for decisions which have an impact on people, quality of service, and costs.

Reporting Relationship:

Typically AVP or above. 

Skills, Knowledge & Abilities

1. Knowledge of the insurance industry as well as understanding of the company's products, services, goals and objectives.  

2. Excellent analytical, organizational and planning skills.  

3. Proven business process modeling and analysis skills.  

4. Proficiency to facilitate meetings of high complexity.  

5. In-depth knowledge of project management principles.  

6. Expert knowledge of change management principles and methods.  

7. Strong communication, interpersonal and presentation skills both verbal and written.  

8. Ability to work on multiple projects concurrently with little or no direction to drive project and program initiatives.

Education & Experience: 

• Bachelor's Degree in business, operations management, or industrial engineering equivlane related field experience.
• Typically a minimum of nine years experience required including managing large projects

Job

 Operations

Primary Location

United States-Illinois-Chicago

Organization

 Comm Ins-UW Srvcs-BranchSrvcs