Business Intelligence Analyst at ShopRunner

| Chicago
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ABOUT US:

We connect customers to the brands they love by way of a thriving marketplace and a members-only service that provides benefits across 140+ of the best online stores. Our members save time and money with benefits including free 2-day shipping, easy 2-click checkout, and free returns all while we help them stay up on the latest trends that appeal.

For merchants, we’re driving eCommerce business, producing insights with a growing data analytics practice to boot. With a powerful two-sided network and a robust data platform, we’re creating an eCommerce win-win, helping retailers compete. The landscape of retail is changing and we’re here to empower retailers to take their place in that exciting evolution.

We have people in offices around the world: Headquartered in Chicago, with offices in Conshohocken, PA (Philly area), New York, San Mateo and Krakow, Poland. We hustle to get things done, creating wins for customers, merchants and each other.

ABOUT THE ROLE:

The ShopRunner Analytics team drives insights in every aspect of our business including marketing, product, and partner relationships. The Business Intelligence Analyst will be a critical member of the ShopRunner Analytics team working on Looker development, dashboard design, and ad hoc analytics requests. This person will work directly with business stakeholders and provide reliable reporting and analysis in our fast-paced and autonomous work environment. 

We are looking for a curious and enthusiastic analyst with great communication skills to join our lean and agile team. You should be comfortable with ambiguity, have experience drilling into data issues and translating data stories between technical and business audiences. This Business Analyst reports to the Manager of Business Analytics & Optimization and will collaborate with a broad cross-functional team.

ABOUT WHAT YOU’LL DO:

  • Work across all teams to understand their reporting/data needs and build scalable solutions to answer business question
  • Uncover optimization opportunities for product, marketing, or tech leadership 
  • Analyze business metrics to report performance drivers to senior leadership
  • Use Looker and LookML to create both data models and data visualizations
  • Create actionable business reports and dashboards for stakeholders across all aspects of the business
  • Use SQL to analyze/QA/investigate large datasets
  • Adhere to our analytics best practices (including code reviews, testing, and documentation)
  • Ad Hoc analysis as needed to support internal/external requests
  • Support the organization’s use of Looker through sharing how someone can get the answer in addition to answering the question.

ABOUT WHAT WE’RE LOOKING FOR:

  • 2+ years of experience as a data analyst in a consumer-facing company
  • Expert knowledge of SQL and Excel for querying, manipulating, and visualize large datasets (millions of rows)
  • Experience with one or more business intelligence tools like Tableau, Power BI, Looker, or Qlikview
  • Familiarity with how clickstream data is tracked and how to identify and resolve tracking issues
  • Experience in storytelling through data visualization
  • Willingness to gather requirements to process messy, non-standardized or unstructured data.
  • Demonstrated ability to work independently and follow-through on tasks, collaborating across multiple teams
  • Excited to tackle ambiguous business problems in a fast-paced startup culture
  • Strong time management and communication skills 
  • You welcome peer reviews and incorporating feedback 

Preferred:

  • Familiarity with data warehouse concepts
  • Familiarity with ETL creation and testing
  • Familiarity with A/B Testing 
  • Experience with Looker

We want you to bring your whole human self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages

Location

The beauty of our office is you can get everything you need, without ever having to leave the building. Food, post office, gym.... take that, winter!

What are ShopRunner Perks + Benefits

ShopRunner Benefits Overview

From generous PTO to weekly work-from-home, amazing parental leave, and volunteer time off, we've crafted the kind of benefits plan that supports a stellar employee experience! When you join ShopRunner, you get best-in-class healthcare for you and your family, 401k matching that vests immediately, an annual educational budget, and meaningful company options that give all Shoprunners some skin in the game. It’s all part of our culture of creating an environment that allows you to be your best self at work.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
ShopRunner values what our employees can do, not what time they sit down at their desks. We work hard and we show up, but we don't punch in and out.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Baseball games, holiday parties, darts, trivia, parties on our patio -- we make time to get to know one another and have fun.
Game Room
No game room, but we do have board game and trivia nights!
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday. Employees get free lunch on Thursday.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
We sponsor conferences, our teams speak at conferences, and we offer an annual reimbursement program for continuing education.
Tuition Reimbursement
Lunch and learns
Our lunch and learns run the gamut, and have included everything from product demos, to financial advising, trends in ecommerce, and interview training. We make time to learn from one another.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.
Continuing Education stipend
Time allotted for learning
ShopRunner sets up quarterly hack weeks, where we focus on new ideas and special projects.
Online course subscriptions available