Our people are core to everything we do - the catalyst behind our ability to create exceptional impact and extraordinary results.
We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path. And we seek feedback openly, from all.
People matter here and they feel it.
And we value curiosity. Curious is more than a personality trait. It's a way of thinking. Of learning. Of working.
There's purpose in this wonder. It makes us better. It makes us Wipfli.
If you want to be in an environment where you can make a difference - and make a professional home - Wipfli is the place for you. We are looking to hire a Tax Consultant with a focus in State and Local Taxes (SALT) in our Minneapolis, Minnesota office.
Check out our Glassdoor Reviews to hear what people are saying about employment at Wipfli!

At Wipfli, people count
The way you think makes you different. At Wipfli, we embrace that.
Our inclusive culture provides a space for everyone to have a voice. Our growing number of DEI resource groups celebrate diversity and champion awareness throughout Wipfli.
We're also focused on helping you achieve success with balance. From hybrid schedules and flexible time off to training programs and mental wellness initiatives, we take care of our team.
If you want to be in an environment where you can grow, feed your curiosity and make a difference, Wipfli is the place for you.
Wipfli LLP is seeking candidates for a HelpDesk Analyst position working remotely or near any of our US-based offices. Under the direction of the IT HelpDesk Manager, the HelpDesk Analyst provides quality technology support to the firms associates with a high degree of customer service, technical expertise, attention to detail and timeliness, in accordance with firm policies and procedures.
Responsibilities:

• Work on incidents and service requests, answer phones, respond to chats, escalate tickets and take escalations, complete project work and advance skill level through training and knowledge transfer.
• Provide excellent customer service support to the firms associates for core MS Office, tax and audit products as well as other hardware and software issues
• Resolve or escalate issues while recording all actions, communications, notes and resolutions for issues being investigated through provided tools and systems and in accordance with HelpDesk procedures
• Act as an advocate for firm associates and other support staff to ensure that issue resolution is completed within published standards
• Develop Subject Matter Expertise for additional assigned systems or applications including understanding and documenting support processes and procedures
• Develop and maintain knowledge articles and provide end-user assistance, knowledge transfer and training for area of expertise.
• Develop and test documentation and knowledge base articles as needed or directed according to firm policies and procedures
• Provide mentorship, assistance, and training on current processes, system, or firm knowledge to other IT associates
• Identify process and documentation shortcomings and make recommendations for process or documentation improvement
• Lead or participate in projects to improve process, quality, or efficiency of support
• Assist in creating FAQ documents, tips, and techniques documents for firm associates
• Provide On-Call support outside of normal business hours for firm associates hardware and software issues on a rotating schedule with other HelpDesk Analysts

Qualifications:

• An Associate Degree in Information Technology, or an equivalent combination of education and job-related experience
• Ideal candidate will have at least 1 year of job-related experience
• Requires a strong customer service and communications skills
• Prior computer system experience including demonstrated skill in providing support for hardware and software in a MS environment is a plus
• Strong troubleshooting and problem-solving skills
• Results-driven individual displaying initiative to find resolutions to difficult problems
• Must be able to multitask
• Dependable and reliable
• Must be able to work on-call rotation every 6-7 weeks as needed by the firm

Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, citizenship status, veteran status, disability, or any other characteristics protected by federal, state, or local laws. #LI-REMOTE #LI-EC1 #LI-Hybrid
Eileen Cory, from our recruiting team, will be guiding you through this process. Visit her LinkedIn page to connect!