Company Description
Job Description
The Operations Business Systems Analyst (Ops BSA) will work with a Client Operations Manager and a cross-functional team in the day-to-day operations of real-time, high-volume, multi-channel marketing solutions. The Ops BSA will ensure operational excellence on multiple accounts, maintaining operational processes, tools and deliverables to provide high quality and on-time completion of client deliverables per contractual obligations which include but are not limited to file processing (inputs and outputs, scheduled and ad hoc), PeopleCloud Messaging (PCM) campaign and message delivery, issue management, and SLA compliance.
A major factor in the ability to grow Epsilon's business with an existing customer is the consistent, flawless execution and delivery of daily processes and deliverables, making the Ops BSA position a key contributor to Epsilon's growth strategy.
The ideal candidate:

• Up-to-date knowledge of Digital Solutions Landscape with enterprise-scale solution delivery experience in Marketing Technology (Loyalty / CRM / Email / Marketing Ops)
• A unique blend of business and technical savvy; ability to partner with the clients and internal contributors including architects, developers, product owners and infrastructure administrators to execute operational excellence, and the delivery know-how to make the vision a reality

Responsibilities:

• Accountable for day-to-day solution operations; work with operational teams to provide error-free solutions, contribute to continuous improvement across people, processes and technology to reduce manual work, increase delivery predictability, improve quality and increase client satisfaction.
• Aid in introducing improvements and enhancements in operations and infrastructure including process automation and PCM campaign delivery to maximize quality of deliverables and team productivity, including the implementation and coordination of on-going monitoring and alerting across the client solution
• Enforce best practices, standards and methodology on assigned account(s) to improve quality, repeatability, and on-time delivery of client marketing activities
• Identify opportunities for organizational efficiencies and open communication throughout the appropriate teams
• Collaborate with delivery teams to ensure quality, completeness and timeliness of operational solution delivery
• Work with cross-functional teams to conduct root cause analysis and resolve production issues to internal and external client satisfaction.
• Contribute to solution documentation, including core system documentation and operational escalation processes, ensuring accuracy and completeness
• Support the triage and resolution of issues
• Escalate critical client issues to leadership to ensure timely resolution
• Stay abreast of latest marketing technology trends and all of Epsilon's product offerings
• Be proactive and one step ahead by anticipating client's operational needs; seamlessly inform, align and lead internal stakeholders to meet client demands
• Implement continual account-based operational excellence initiatives
• Willingness to travel up to 15%

Qualifications
Required experience:

• New graduate with Marketing or Technology-related degree, or up to 3 years of experience in service delivery maintaining real-time, high-volume transactional systems.
• Ability to multi-task and work well under pressure
• Strong team player with service-oriented attitude toward external and internal audiences
• Ability to work within a highly matrixed and geographically dispersed team
• Experience owning initiatives against strict timeline and multiple priorities
• Ability to gain knowledge related to the clients' industry, and the current business environment and incorporate this knowledge into the overall solution and operational processes
• Prior experience in engagements that span tracks of work including User Experience, Technology, Project Management, Business Analysis, Systems Integration, Migration and Infrastructure a plus
• Prior operations experience in Marketing Technology space (Loyalty/CRM/Email/Marketing Ops) a plus
• Prior email service provider experience a plus

Education/Certifications

• Bachelor's degree (or equivalent professional experience)

Additional Information
When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services.
Thanks to the work of every employee, Epsilon products and services have been recognized as industry-leading by the Forrester Wave™. We process more than 500 billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. And our CORE ID® is the industry's most accurate, stable and scalable identity solution that helps brands recognize and reach 200M+ U.S. consumers in a privacy-safe way.
Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com
Great People Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance.
Applicants with criminal histories are welcome to apply.
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