Who we are:

Braviant is a leading provider of tech-enabled credit products that combines breakthrough technology and cutting-edge machine learning to transform how people access credit online. Our next-generation approach to lending reduces credit barriers and creates a Path to Prime to help millions of underbanked consumers build credit history, reduce their cost of borrowing, and achieve financial success.

The role:

The Operations Strategy Analyst is a high impact role on the Strategy and Operations team at Braviant. In this role, you will be the subject matter expert on all customer service operational processes including technology associated. You will be accountable for maintaining all process documentation and delivering the training required for all new and existing products. If you are analytical, action oriented, self-motivated and a superb communicator then this role is for you.

What you'll be doing:

• You will analyze, lead, and implement sustainable contact center improvement strategies to continually improve results and key performance indicators
• You will effectively communicate analysis and strategic suggestions to stakeholders and contact center teams
• You will collaborate with cross-functional teams to facilitate implementation of contact center strategic initiatives in full compliance with regulations
• You will own technology initiatives to optimize performance, both operational and strategic, end to end
• You will develop and maintain a regular reporting process, both internal and external business unit facing, to drive operational improvements
• You will thoroughly document and train on all new processes, procedures, and strategies

What you'll bring:

• Bachelor's degree required
• BA/BS in Engineering, Business, Science or related fields strongly preferred
• Advanced Excel skills; SQL knowledge is a plus, but not required
• Superb analytical, problem-solving, and project management skills
• Excellent listening, interpersonal skills, and ability to communicate effectively to senior management and broad cross-functional stakeholders
• Strong work ethic and high level of integrity

equally important...

• You are flexible and able to quickly adapt to change
• You strive to continually improve and challenge the existing processes, training, documentation and audit programs across the Braviant Consumer brands
• You’re comfortable with the unknown: startup life allows for a broad, wide ranging role, but also means priorities and work can change quickly. You should be excited about all this entails!

What it's like to work here:

We're more than just great snacks, unique outings, a cool office, or swag. We're about achieving results while having fun along the way. We believe in solving problems together and building on each other’s ideas. Our teams are comprised of smart, curious individuals and we encourage everyone to think like an owner, take initiative and drive their careers. Our broad roles provide tremendous opportunities for individuals to acquire new skills, gain exposure to all areas of the business, and quickly see their impact at Braviant.