Operations Strategy Analyst at Braviant Holdings

| Chicago
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Who we are:
Braviant is a leading provider of tech-enabled credit products that combines breakthrough technology and cutting-edge machine learning to transform how people access credit online. Our next-generation approach to lending reduces credit barriers and creates a Path to Prime to help millions of underbanked consumers build credit history, reduce their cost of borrowing, and achieve financial success.
The role:
The Operations Strategy Analyst is a high impact role on the Strategy and Operations team at Braviant. In this role, you will be the subject matter expert on all customer service operational processes including technology associated. You will be accountable for maintaining all process documentation and delivering the training required for all new and existing products. If you are analytical, action oriented, self-motivated and a superb communicator then this role is for you.

What you'll be doing:

  • You will analyze, lead, and implement sustainable contact center improvement strategies to continually improve results and key performance indicators
  • You will effectively communicate analysis and strategic suggestions to stakeholders and contact center teams
  • You will collaborate with cross-functional teams to facilitate implementation of contact center strategic initiatives in full compliance with regulations
  • You will own technology initiatives to optimize performance, both operational and strategic, end to end
  • You will develop and maintain a regular reporting process, both internal and external business unit facing, to drive operational improvements
  • You will thoroughly document and train on all new processes, procedures, and strategies

What you'll bring:

  • Bachelor's degree required
  • BA/BS in Engineering, Business, Science or related fields strongly preferred
  • Advanced Excel skills; SQL knowledge is a plus, but not required
  • Superb analytical, problem-solving, and project management skills
  • Excellent listening, interpersonal skills, and ability to communicate effectively to senior management and broad cross-functional stakeholders
  • Strong work ethic and high level of integrity
  • equally important...
  • You are flexible and able to quickly adapt to change
  • You strive to continually improve and challenge the existing processes, training, documentation and audit programs across the Braviant Consumer brands
  • You’re comfortable with the unknown: startup life allows for a broad, wide ranging role, but also means priorities and work can change quickly. You should be excited about all this entails!

What it's like to work here:
We're more than just great snacks, unique outings, a cool office, or swag. We're about achieving results while having fun along the way. We believe in solving problems together and building on each other’s ideas. Our teams are comprised of smart, curious individuals and we encourage everyone to think like an owner, take initiative and drive their careers. Our broad roles provide tremendous opportunities for individuals to acquire new skills, gain exposure to all areas of the business, and quickly see their impact at Braviant.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • InDesignDesign
    • PowerpointDesign
    • WebflowDesign
    • ConfluenceManagement
    • JIRAManagement
    • IBM Watson/SilverpopEmail

Location

Our company is located in the heart of the Loop with great access to public transportation (both Metra & CTA), coffee shops, and restaurants.

An Insider's view of Braviant Holdings

What’s the vibe like in the office?

Our office is relaxed and friendly but at the same time focused on what we can get done every day to contribute the most to the success of Braviant. Monthly office happy hours makes it easy for co-workers from different teams to get to know each other, which helps promote a more collaborative environment when solving problems.

Michael S.

Staff Accountant II

How do you collaborate with other teams in the company?

I work across multiple projects, working with various co-workers and teams. I get to learn something new everyday, and bring my ideas to life. Open communication and collaboration are welcome at all times as co-workers are always looking for ways to leverage each other's expertise.

Tejas S.

Senior DB Developer

What makes someone successful on your team?

A can-do attitude and a healthy balance of understanding the bigger picture and knowing when to dig into the details.

Emily M.

Director of Operations Strategy

How do your team's ideas influence the company's direction?

As a leader, I strongly believe that it's not my job to come up with all the ideas - it's my job to foster an engaging, collaborative environment where every single person on the team has a voice and can contribute to the company's strategy and road map.

Stephanie K.

CEO

How would you describe the company’s work-life balance?

I am amazed at the work-life balance at Braviant. During the first few months, I was encouraged to flex my schedule to coach my alma mater high school soccer team without sacrificing performance.

Mary Kate H.

Operations Strategy Associate

What are Braviant Holdings Perks + Benefits

Braviant Holdings Benefits Overview

Though still a startup, our benefits rival those of larger, more mature organizations. Employees participate in focus groups to discuss what they like most about working at Braviant and what we can do better. We also survey and vote on key culture initiatives such as what our company values should be or which new benefits we should offer.

Based on this feedback, we recently enhanced our employer contribution to cover 100% of employee healthcare and disability costs. Other enhancements include a new wellness program and a professional development fund to support employees who wish to attend external conferences or workshops. In order to support new parents, we've introduced an enhanced parental leave policy that includes a gradual return to work with a reduced schedule in the weeks immediately following leave. We also offer leadership development training to equip our people managers with the right tools to drive engagement and results on their teams. At our core, Braviant recognizes that an individual's happiness contributes to the team's overall health, so we listen to employees and strive to provide a balanced environment for learning, opportunity, and fun!

Culture
Volunteer in local community
Braviant volunteers biannually at local food banks. We also participate in food drives and gift drives throughout the year.
Partners with Nonprofits
We partner with Lake View Pantry, Lincoln Park Conservancy, and the Chicago Greater Food Depository,
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Starting in 2020, we will offer Unconscious Bias training to all of our employees and we will continue to implement these best practices in our performance management and recruiting practices.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Braviant's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,650 annually.
Disability Insurance
Braviant pays for 100% of the premiums for both Short Term and Long Term Disability.
Dental Benefits
Braviant pays for 100% of the premiums for employees dental insurance.
Vision Benefits
Braviant pays for 100% of the premiums for employees vision insurance.
Health Insurance Benefits
Braviant pays for 100% of the premiums for employees medical coverage. We offer a variety of plans with excellent coverage and affordable deductibles.
Life Insurance
All Braviant employees are automatically enrolled in a life insurance policy of $200,000.
Wellness Programs
We offer a wellness program that includes free wellness classes (yoga, pilates, etc) onsite and team wellness challenges (increase water intake, etc) in the office.
Onsite Gym
There is a gym in our office building, and Braviant subsidizes the monthly gym membership.
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
Braviant employees can begin to contribute to their 401K at 90 days of employment and receive 3% employer contributions (regardless of individual contribution) which is vested immediately.
401(K) Matching
Braviant doesn't match contributions, we automatically contribute 3%, which is vested immediately!
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer 4 weeks of parental leave benefits to both part-time and full-time employees and a "reduced return to work schedule" to caregivers allowing employees 3-day work weeks following return.
Flexible Work Schedule
Braviant is a results-driven organization with flexibility to employees as needed and earned.
Remote Work Program
Our remote work program includes working remotely on occasion as needed.
Family Medical Leave
Braviant offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Adoption Assistance
We reimburse up to 1500 for eligible adoption expenses and 4 weeks of paid leave.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Braviant's policy allows employees to continue to earn more PTO through tenure and promotion.
Paid Volunteer Time
Braviant encourages employees to give back through participating in a company wide volunteer day where the team can spend time together
Paid Holidays
Braviant offers employee paid time off to observe all major holidays, as well as one floating holiday to be used based on individual observances!
Paid Sick Days
Braviant offers paid wellness days for all employees to use as unplanned personal time off or sick time.
Perks & Discounts
Beer on Tap
While our beer isn't technically "on tap" we do enjoy weekly delivery of local/craft brews and wine for all to enjoy.
Casual Dress
Braviant's every day casual dress code includes jeans, t-shirts and sandals (just ask Bob Sides, our CTO, who you'll see in flip-flips from April-Sept!)
Commuter Benefits
Braviant offers pre-tax commuter benefits for all employees.
Company Outings
We offer so many! Monthly happy hours (that includes team trivia nights, etc.) and as well as quarterly corporate outings (tiki boat tour, baseball games) and an annual holiday party (with plus ones!)
Game Room
We have a ton of games in the office - from a foosball table, to bags, poker, card games, board games and more!
Stocked Kitchen
Too many to list! Here are some favs: coffee (iced and hot), LaCroix, soda, chips, hummus, guac, cheese & crackers, nuts, bars, fresh fruit and veggies, bagels, cereal, candy, and DOVE ICE CREAM BARS
Some Meals Provided
We provide free breakfast items in our fully stocked kitchen every day from yogurt parfaits, waffles, cereals, oatmeal to bagels with cream cheese, English muffins and even toaster strudels!
Happy Hours
Braviant hosts monthly happy hours with catered food, plenty of beer/wine, often with additional games/themes like trivia, bags tournaments, fantasy drafts, white elephant gift exchange & potlucks!
Recreational Clubs
We offer bowling league!
Relocation Assistance
Our relocation assistance plan offers a maximum reimbursement of $2500.
Fitness Subsidies
Braviant pays for a portion of the in-building gym as well as a discounted membership through Chicago Athletic Clubs.
Professional Development Benefits
Job Training & Conferences
Braviant has an internal 4-week leadership training program for all of our people managers and provides opportunities for all employees to attend conferences and trainings.
Tuition Reimbursement
Braviant's professional development perk allows employees the flexibility to attend conferences and webinars, external seminars and workshops, and any other professional development of interest.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer up to $4500 annually for continuing education.
Time allotted for learning
Braviant allows employees to set aside 16+ working hours for professional development.
Online course subscriptions available
Customized development tracks
Paid industry certifications
We have annual budget of up to $4500 for paid industry certifications.

Additional Perks + Benefits

We strive to give our employees what they want. Whether that is stocking a specific brand of chips, saying yes to attend trainings or conferences, creating an in-office data science library, giving flexibility when returning to work post-baby--we want to make sure that our team's unique needs are met so they can bring their best selves to work.