Senior Data Analyst at ShopRunner

| Chicago
!Sorry, this job was removed at 5:09 p.m. (CST) on Monday, December 23, 2019

ABOUT US:

We connect customers to the brands they love by way of a thriving marketplace and a members-only service that provides benefits across 140+ of the best online stores. Our members save time and money with benefits including free 2-day shipping, easy 2-click checkout, and free returns all while we help them stay up on the latest trends that appeal.

For merchants, we’re driving eCommerce business, producing insights with a growing data analytics practice to boot. With a powerful two-sided network and a robust data platform, we’re creating an eCommerce win-win, helping retailers compete. The landscape of retail is changing and we’re here to empower retailers to take their place in that exciting evolution.

We have people in offices around the world: Headquartered in Chicago, with offices in Conshohocken, PA (Philly area), New York, San Mateo and Krakow, Poland. We hustle to get things done, creating wins for customers, merchants and each other.


ABOUT THE ROLE:
The ShopRunner Analytics team drives insights into every aspect of our business supporting a wide variety of stakeholders across the organization. The Senior Data Analyst role will be a critical member of the ShopRunner Analytics team working directly with stakeholders, managing deliverables, and executing multiple concurrent projects in our fast paced work environment with minimal supervision.

We are looking for a curious individual with a go-getter mindset to join our lean and agile team. This individual is a proven self-starter that is comfortable with ambiguity and has a data engineering mindset. This Sr. Analyst reports to the Director of Consumer Analytics and will work closely with a diverse group of stakeholders so both excellent written/oral communication skills are needed. If you are comfortable digging into large datasets with a tenacious attention to detail, we’re looking for you.

WHAT YOU’LL DO:

  • Partner with marketing, product and engineering teams to understand their needs and provide the insights to make tactical business decisions. Extract, interpret and synthesize data from a variety of complex data sources into a simplified story consumable by members across the organization
  • Understand performance as it relates to all aspects of our unique ecommerce ecosystem including retailers, partners and consumers
  • Understand how ecommerce data is produced and the technical tools needed to conduct instrumentation, validation and analysis
  • Build out processes to measure data quality and work with Data Engineering to identify issues and drive hygiene improvements
  • Implement alert tracking to account for performance by identifying and alerting business owners of key breaks in performance trends as they occur
  • Compile data across a wide variety of sources and perform analyses similar but not limited to
    • Growing our member base and optimizing the member experience
    • Synthesize large complex datasets by creating automated analytical frameworks, reports, and visualizations
    • Understand consumer behavior, profiles and key segments to identify opportunities to fuel incremental engagement
    • Make recommendations, such as identifying marketing or product feature opportunities


WHAT WE’RE LOOKING FOR:
Required:
● 4+ years of experience as a marketing/product/data analyst in a consumer-facing company
● BS in a relevant technical field such as Computer Science, Engineering, Mathematics, or Statistics
● Solid foundation with analytics, deep understanding of the details of how data is created and solving data problems
● Expert at SQL and Excel for querying and manipulating large volume of data for analysis and visualization
● Willingness to gather and organize messy, "non-standard" or unstructured data
● Experience using Business Intelligence tools such as Tableau, Qlikview, Looker, etc.
● Ability to work independently and drive your own projects
● Excited about the opportunities in a startup and unfazed by the ambiguity and fast-paced culture that come with it
● Proactive with a problem-solving mindset and attention to detail
Preferred:

  • Experience working across multiple business functions
  • Statistical modeling experience as it relates to CRM (segmentation, churn prediction, etc) and A-B testing
  • Understanding of ecommerce marketing channels and attribution modeling
  • Experience working across multiple business functions
  • Statistical modeling experience as it relates to CRM (segmentation, churn prediction, etc) and A-B testing
  • Understanding of ecommerce marketing channels and attribution modeling
  • Working knowledge of statistics and/or personalization algorithms
  • Experience with R or Python for data manipulation and analysis

We want you to bring your whole human self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages

Location

The beauty of our office is you can get everything you need, without ever having to leave the building. Food, post office, gym.... take that, winter!

What are ShopRunner Perks + Benefits

ShopRunner Benefits Overview

From generous PTO to weekly work-from-home, amazing parental leave, and volunteer time off, we've crafted the kind of benefits plan that supports a stellar employee experience! When you join ShopRunner, you get best-in-class healthcare for you and your family, 401k matching that vests immediately, an annual educational budget, and meaningful company options that give all Shoprunners some skin in the game. It’s all part of our culture of creating an environment that allows you to be your best self at work.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
ShopRunner values what our employees can do, not what time they sit down at their desks. We work hard and we show up, but we don't punch in and out.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Baseball games, holiday parties, darts, trivia, parties on our patio -- we make time to get to know one another and have fun.
Game Room
No game room, but we do have board game and trivia nights!
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday. Employees get free lunch on Thursday.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
We sponsor conferences, our teams speak at conferences, and we offer an annual reimbursement program for continuing education.
Tuition Reimbursement
Lunch and learns
Our lunch and learns run the gamut, and have included everything from product demos, to financial advising, trends in ecommerce, and interview training. We make time to learn from one another.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.
Continuing Education stipend
Time allotted for learning
ShopRunner sets up quarterly hack weeks, where we focus on new ideas and special projects.
Online course subscriptions available
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