Kin Insurance
We’re innovating in an industry largely untouched by tech, so we are always thinking big.
Chicago, IL

Senior IT Analyst at Kin Insurance

| Chicago
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Kin Insurance is on a mission to change home insurance from what it could be to what it should be. We’re proud to offer affordable insurance coverage in areas most impacted by climate change, like Florida, California and Louisiana, that pay more for insurance than anywhere else in America.

We are also proud to be recognized as Built In’s 2021 Best Midsize Companies to Work For in Chicago and Forbes 2021 Best Startup Employers in America. We are growing super fast, and we need forward-thinking, inspired game-changers like you to help lead the way.

So, what’s the role?

Kin’s IT department is critical in supporting all aspects of our operations, and the IT Analyst will work closely with all departments, leaders, and individual contributors across the company. The IT Analyst will support Kin’s internal IT infrastructure, including but not limited to local networking, access, Google Workspace administration, onboarding, technical support, and vendor management. In a growing, fast-paced start-up, this individual will have the opportunity to collaborate with technical and non-technical teams on a wide range of projects, and will report directly to our Sr. IT Manager.

A day in the life could include: 
  • Mobile device management, and administration of communication tools such as Google Workspace, Slack, Kustomer.com, Five9, Zoom and others by updating users, setting up groups, and monitoring access and security.
  • Working with IT Manager on special projects
  • Assisting with workplace enablement, through maintenance of local internet, local networking, and the distribution and tracking of Kin-issued hardware and software.
  • Managing vendor relationships for hardware, software, and services.
  • Collaborating on onboarding and offboarding of full time employees and contractors
  • Owning Tier 2 and Tier 3 tickets, while being point of escalation on Tier 1 and 2 problems
  • Coaching and mentoring IT peers on best practices, occasionally leading helpdesk huddles
I’ve got the skills… but do I have the necessary ones?
  • 4+ years of experience in IT 
  • 2+ years of experience help desk experience preferred
  • Experience with Google Workspace / G-Suite and Windows environments
  • Knowledgeable of IT best practices
  • Excellent communication skills
  • Scripting and network experience is not required, but would be nice to have
Oh, and don’t worry, we’ve got you covered! 
  • Medical, Dental and Vision Insurance (including 100% employer-paid plans)
  • Remote Work (due to Covid-19) and flexible work hours 
  • Flexible PTO policy 
  • Very generous equity options and 401K
  • Parental Leave
  • Continuing education and professional development 
  • Disability and Life Insurance 
  • Onsite gym membership - when we return to the office (Chicago office only) 
  • The excitement of joining a high-growth Insurtech company and seeing your work make an impact
About Kin:

In an industry that hasn't budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. We believe insurance was always meant to be a digital product – we’re making that a reality. 

Our approach to the industry makes us unique, and the people at Kin help us excel. We’re a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. Kin is more than just our name – it’s how we treat each other. That’s one of the many reasons we’ve been recognized as a great place to work by Built In, Forbes, and Fast Company.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Where we are

Directly off of the Monroe Blue and Red Line stop, our office sits in the heart of the loop, with quick access to Millennium Park.

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • TypescriptLanguages
    • jQueryLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Red ShiftDatabases
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What are Kin Insurance Perks + Benefits

Kin Insurance Benefits Overview

Being in the insurance industry, we recognize the importance of comprehensive benefits for you and your family. That is why we provide a variety of options and coverage levels that alloy you to customize a plan that is right for you!

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Kin also provides 12 weeks of leave for the secondary caretaker.
Remote Work Program
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Snacks!
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
For our Chicago employees, we have an onsite gym
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning

An Insider's view of Kin Insurance

What's something quirky about your company?

Everything has been unique about my time at kin. My role has changed and grown in many ways. With start ups, things are constantly changing and you have to adjust to those changes with a positive attitude, which I think my team does very well! Working at kin has been quite the adventure.

Isabel Peralta

Customer Service Supervisor

What does your typical day look like?

I start my day with a mandatory fresh pot of coffee because Richard runs on Dunkin. After clocking in for showtime, I check in with my team for some positive energy and goal setting for the day. I reach out to my clients, find the best solutions, problem solve with my team, and wrap up my day, ready to do it again tomorrow.

Richard Smith

Sales Consultant

How does the company support your career growth?

Kin takes pride in its employees and provides opportunities for them to grow their skill set. At a fast-paced start-up, there are limitless opportunities to grab ahold of. If something interests you, you can dig in and run with it. I started my career at Kin in sales and jumped at a new opportunity to work on compliance-related projects.

Holly Rousseau

Product Manager

How do you make yourself accessible to the rest of the team?

I think what I like most about working here is the sense of trust - both up and down. I can trust (and hold accountable) the people I’m asking to help me get things done, and I am also trusted (and held accountable) by the people asking me to help them. That feels good, but it also feels right. Freedom is key to real creative problem solving.

Kael Shipman

Engineering Manager

What makes someone successful on your team?

Ultimately, to be successful on a team you first need to know how to be a good team player. It is my belief that good team players are full of positive energy and enthusiasm, regardless of the situation. I’m an optimistic individual who is always thinking about the best possible outcome of every interaction. That really encompasses the Kin culture.

Jorge Ortiz

Sales Consultant
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