Contract Senior UX Researcher

Meraki makes setting up and maintaining reliable Internet and Internet-powered devices easier than ever before. We enable organizations everywhere, from local libraries to hotels operating worldwide, to focus on their mission and have technology that simply works. As the fastest growing cloud-managed networking team in the world and one of the highest performing acquisitions in Cisco’s history, our products and technology architecture are changing the approach to enterprise networking and making cloud-managed IT a reality.

We’re looking for a contract Senior UX Researcher to design and execute research using evaluative and generative methods, synthesize findings into high-quality outputs, and recruit and schedule participants. You will collaborate on cross-functional teams by working with design, product management, and engineering partners, and identify the right projects to seek using mixed research methods that get answers to our questions and inspire our user experiences. You will work to understand the complex needs and motivations of IT administrators and help the organization develop empathy accordingly.

Meraki believes the quality of our products is dependent on the quality of our teams. We place a high value on cultivating the growth and development of everyone we hire. On the UX team, we give and get feedback early and often, share what we know, and learn from each other.

Our team’s primary focus is on software, but we also find opportunities to collaborate with teams across the organization and think about how to improve the entire customer journey.

You’d be a good fit if you:

• Have a desire to understand people; their behaviors, attitudes, and motivations
• Find excitement in working in an industry with complex workflows
• Have experience running both rapid and more complex research studies using mixed generative and evaluative research methods to help companies to discover and tackle problems
• Can identify the best methods, qualitative and quantitative, to get to actionable insights and scalable solutions
• Demonstrate good judgment in tradeoffs between time/effort and quality
• Collaborate with other researchers, designers, engineers, PMs, etc.
• Skilled in listening to and helping product owners, partners, and other team members identify the right research questions
• Have an effective verbal and written communication style to distill complex research results into understandable, compelling, and actionable insights
• Are a self-starter - you don’t wait for orders and identify what we need to learn and find the answers
• Are adaptable, resilient, and welcome change
• Have a growth mentality - you are continually learning
• Bring energy, empathy, and a sense of humor to the office every day

Your day-to-day:

• Design, execute and collaborate with others on generative and evaluative research efforts
• Synthesize findings into models, stories, and frameworks that help teams take action on insights
• Recruit, screen, schedule and communicate with screener survey respondents and research participants

Requirements & Qualifications:

• At least an undergraduate degree with a focus on Psychology, Research Methods, Human-computer Interaction (HCI), or any other related field. The equivalent in work experience is acceptable.
• At least 5 years’ experience with qualitative and quantitative research techniques such as 1:1 interviews, co-creation sessions, diary studies, surveys, concept and usability testing, ethnographic research
• Experience working in cross-functional teams

Meraki headquarters are based in the Mission Bay area of San Francisco, less than a 5-minute walk from the Chase Center and with beautiful views of the AT&T Ballpark and the Bay beyond. In Chicago, we are located in the beautiful Old Post Office downtown. Walking distance to public transportation including the L, Metra and CTA busses. Both offices provide access to an onsite gym, multiple kitchens stocked with high-quality snacks, a coffee bar, catered lunches every single day, and a generous benefits package.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.