Conversational Interaction Designer

Job Description

 

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year.  As the global leader in the foodservice industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are focused on modernizing our experiences, not to make a different McDonald’s but to build a better McDonald’s. 



We are a people business just as much as we are a restaurant business.  We strive to be the most inclusive brand on the planet by building diverse teams who create delicious, feel-good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big on a daily basis and preparing for a career that can have an impact around the world.



We are dedicated to using our scale for good: good for people, our industry and the planet.  From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.



As McDonald’s continues to innovate and disrupt the restaurant industry, we are looking to add a core member of our Conversational AI and Speech team. As Conversational Interaction Designer, you will leverage research data, customer interviews, create prototypes, and more to define how best to resolve customer requests through conversational interfaces (e.g. bots, voice assistants, etc.). We are looking for someone who understands the impact of AI and automation and the new set of challenges and opportunities it creates for the user experience.

 

Responsibilities

 

What you’ll be doing:

 

·    Using a broad range of user experience design skills to concept, design, and define effective and delightful conversational experiences for AI enabled solutions

 

·    Analyzing research data, content domains, prototypes, and other methods to create the optimal experience for users

 

·    Building and testing prototypes with a broad range of fidelity to support testing with end users, collect feedback, and iterate as needed

 

·    Collaborating effectively with cross-functional product development teams to design and implement innovative solutions that integrate user needs, business objectives, and technical capabilities

 

·    Synthesize complex user, business, and technology requirements to create professional, high quality project deliverables that effectively articulate the user-experience design and strategy for a solution. These include research findings, personas, workflows, wireframes, and product specifications, dialog design, and expected AI responses

 

·    Understanding complex technology systems integrations and providing recommendations on how to link or integrate them to create a unified and streamlined experience for users

 

·    Identifying opportunities to augment or extend existing style guide and design patterns to support new needs that emerge from a particular project

 

 

 

Minimum Requirements

 

 

 

What you need:

 

·    BS or MS in Interaction Design, Cognitive Science, HCI, or equivalent experience.

 

·    Minimum 4+ years of experience creating high-quality software interfaces for complex websites or applications, preferably in an agency/studio setting

 

·    Proven experience with conversational interaction design and related technologies (e.g. speech recognition, natural language understanding, dialog design, and speech synthesis)

 

·    Technical writing and communications design to convey requirements

 

·    Understanding of the software development lifecycle; comfort interacting with technical teams;

 

·    Ability to conceptualize and implement solutions to clients’ explicit and implicit Design needs; strong communication and interpersonal skills; able to take ownership, prioritize, and manage multiple deadlines with minimal supervision

 

 

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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • SwiftLanguages
    • CustomLanguages
    • jQuery UILibraries
    • ReactLibraries
    • CustomLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CustomFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • RedisDatabases
    • SQLiteDatabases
    • TeradataDatabases
    • CustomDatabases
    • CustomAnalytics
    • CustomDesign
    • Custom Management

Location

In the heart of the West Loop, a vibrant and rapidly growing tech neighborhood. Our new HQ is accessible by all forms of transportation.

An Insider's view of McDonald's Technology

What’s the vibe like in the office?

The entrepreneurial spirit at McDonald’s is noticeable at all levels. People inspire; people are nimble; people are team-driven; people are focused on evolving and improving. When you walk around the space, you can feel the energy that comes from collaboration and problem-solving. I am motivated to push myself every day.

Jen

Product Manager, Global Mobile App

What kinds of technical challenges do you and your team face?

We are providing insights and real time event data for decision making and marketing activation at a scale very few other companies can compare to. We are moving from a 1 to many CRM strategy to a 1 to 1 contextual and personalized experience for our customers and are watching our data drive the direction of feature development within McDonald’s.

Eric

Sr. Manager, Digital Analytics

What does career growth look like on your team?

Working at a company of this Global scale has stretched my skills like never before. The sheer number and variety of customers using the product I work on every day is both challenging and exhilarating; developing my skillset in a way that would be hard to match elsewhere

Jade

Sr. Product Manager, Kiosk

What's the biggest problem your team is solving?

McDonald’s has a few consistent challenges that we’re always solving for - scale and flexibility are critical. Every piece of technology that we build has to be scalable to 30,000+ restaurants! The second challenge is flexibility –we need to provide a consistent and reliable experience, and every restaurant is unique!

Whitney

Product Capabilities and Innovation

What are McDonald's Technology Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental Benefits
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care.
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
Retirement & Stock Options Benefits
401(K) Matching
Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
We offer Dependent Care Spending Accounts where you fund the accounts with pre-tax contributions.
Generous Parental Leave
We offer a variety of parental leave: paid parental leave, maternity leave, adoption leave, and unpaid paternal leave.
Flexible Work Schedule
We offer summer hours (short Fridays) from May through the end of September!
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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