Director, UX Design (Chicago, IL or Remote)

| Chicago | Remote
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About Grainger:
Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.
We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.
Position Details:
At Grainger, we are building systems to extend our market leadership for another 90 years. We are looking for a Director, UX Design to design experiences for Grainger's enterprise applications and systems so that Grainger continues to be the destination for "the ones that get it done."
The Director, UX Design is a hands-on UX role that uses both user research and interaction design skills to shape the direction of web and mobile experiences while leading and coaching a team of UX Designers. You will work on Grainger's digital channels -, iOS and Android Apps, eProcurement, and KeepStock, Grainger's Inventory Management solution. As a UX leader, you will provide UX expertise across the organization, help inform priorities and roadmaps, and influence ways of working.
You will report to the Sr. Director, User Experience and can be based in Chicago or remotely.
You Will:
  • Work with Product Managers, Engineers, Visual Designers, UX Researchers, and Team Members to design experiences for Grainger's users
  • Contribute to early-stage discovery and product definition by developing an understanding and definition of users, framing the problem, generating design principles, developing concepts and models, and evaluating current state experiences
  • Conduct user research and secondary research to inform and evaluate experiences
  • Translate requirements and user needs into tangible interaction designs through detailed user flows and wire frames
  • Communicate design decisions, rationale, and direction through presentations and other documentation
  • Contribute to the development of interaction patterns and promote the use of Grainger's design system
  • Manage and grow UX talent

You Have:
  • Formal education in Human Centered Design, Design Methods, Human-Computer Interaction (HCI) or related field
  • 7+ years of design experience working on an Agile product team
  • 3+ years of experience leading a UX team
  • An understanding of design, usability, and research best practices
  • Experience flexing between design strategy and planning and design execution
  • Experience designing complex, data-intensive applications
  • Experience designing for iOS and Android
  • Experience contributing to a pattern library or design system
  • Proficiency in common wireframing tools
  • Strong written, verbal, and presentation skills
  • Experience with how to use data and metrics to inform designs
  • Work samples that show how you broke down complexity, empathized with the user, and balanced user needs, business needs, and technical considerations

Rewards and Benefits:
With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger
  • Medical, dental, vision, and life insurance plans
  • Paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
  • A comprehensive set of emotional, financial, physical and social wellbeing programs

DEI Statement
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
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In the heart of Chicago's River North neighborhood, Grainger's offices at the MART are walking distance from many transit stations and moments from the expressway. This prime location and open floor offices help team members collaborate and build the best solutions as they bring new ideas to life.

An Insider's view of Grainger

How would you describe the company’s work-life balance?

As a part-time master’s student, I have a lot on my plate. My leaders understand and regularly check-in. My team puts a big emphasis on fostering a rich team culture and has regular virtual meetings focused solely on connection. Grainger allows me to balance meeting my deadlines for work and school, while still having time to pursue my interests.


Digital Experience Analyst, Advanced Analytics

What does your typical day look like?

A mixture of collaboration and heads-down time. I start each day with a stand-up. I have time to write, test, and run code to make sure our data piplines/programs are running as expected and I meet with team leads and senior data engineers to remove blockers. I also monitor support channels and our systems to make sure things are running smoothly.


Data Engineer II

How do you collaborate with other teams in the company?

Our design team works across many cross-functional teams at Grainger, including daily meetings with engineers around the globe. Our stakeholders are everyone from inside sales to the customers who buy our products online. We are constantly taking in feedback to make our customers and fellow employees lives better through user-centric design!


Senior UI Designer

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