Head of Experience Design at ShopRunner

| Chicago
!Sorry, this job was removed at 12:32 p.m. (CST) on Sunday, September 1, 2019


We connect customers to the brands they love by way of a thriving marketplace and a members-only service that provides benefits across 140+ of the best online stores. Our members save time and money with benefits including free 2-day shipping, easy 2-click checkout, and free returns all while we help them stay up on the latest trends that appeal.

For merchants, we're driving eCommerce business, producing insights with a growing data analytics practice to boot. With a powerful two-sided network and a robust data platform, we're creating an eCommerce win-win, helping retailers compete. The landscape of retail is changing and we're here to empower retailers to take their place in that exciting evolution.

We have people in offices around the world: Headquartered in Chicago, with offices in Conshohocken, PA (Philly area), New York, San Mateo and Krakow, Poland. We hustle to get things done, creating wins for customers, merchants and each other.


We are seeking a Head of Design to manage, build, and inspire a multidisciplinary design team that delivers world-class products and customer experiences. In collaboration with other leaders in the ShopRunner organization, the Head of Experience Design will define the vision, mission and goals for the team.


  • Create a shared Design vision with product, engineering, marketing and other key partners within the organization.
  • Establishes processes and practices for realizing that vision
  • Define overall design principles for the company, and ensure they are being adhered to across all bodies of work
  • Effectively build and manage a talented, multi-disciplinary team of designers across product, visual, and research
  • Partner with marketing and engineering to ensure experience and brand consistency across B2C and B2B interactions; develop a robust, living Design System
  • Elevate design as a strategic partner by aligning teams to customer-focused OKRs that drive increased TTM, LTV and deliver a compelling set of products for both retailers and consumers.
  • Scale teams to support the demands of the organization and customer needs, leverating third parties / freelance opportunistically.
  • Represent the needs, desires, and challenges of the ShopRunner customer (retailer and shopper) throughout the organization
  • Educate and ensure ShopRunner’s designers, at all levels and disciplines, are applying Human-Centered Design principles
  • Foster a highly collaborative environment amongst the design team
  • Develop hiring practices applicable to all levels of experience
  • Provide Design team opportunities and clear path to grow within the organization


  • At least 5 years of experience leading a team of designers and working with product managers and developers in an agile environment
  • Experience establishing strong relationships across an organization. You don’t ask your team to do something you wouldn’t do yourself
  • 10+ years of experience as a visual or interaction designer
  • Experience inspiring a team and helping to grow their skills as designers
  • Experience setting KPIs and using data to define design success to leadership teams
  • Track record of launching impactful products from concept to delivery
  • Application of lean/agile product development methodologies -- identifying value, defining hypotheses and measuring experiments
  • Ability to communicate clearly and persuasively with peers and senior management
  • Deep knowledge of responsive techniques and the device landscape
  • Entrepreneurial mindset and bias toward action
  • A bachelor’s degree in interaction design, HCI or related UX degree is ideal

We want you to bring your whole human self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages


The beauty of our office is you can get everything you need, without ever having to leave the building. Food, post office, gym.... take that, winter!

What are ShopRunner Perks + Benefits

ShopRunner Benefits Overview

From generous PTO to weekly work-from-home, amazing parental leave, and volunteer time off, we've crafted the kind of benefits plan that supports a stellar employee experience! When you join ShopRunner, you get best-in-class healthcare for you and your family, 401k matching that vests immediately, an annual educational budget, and meaningful company options that give all Shoprunners some skin in the game. It’s all part of our culture of creating an environment that allows you to be your best self at work.

Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
ShopRunner values what our employees can do, not what time they sit down at their desks. We work hard and we show up, but we don't punch in and out.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Baseball games, holiday parties, darts, trivia, parties on our patio -- we make time to get to know one another and have fun.
Game Room
No game room, but we do have board game and trivia nights!
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday. Employees get free lunch on Thursday.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
We sponsor conferences, our teams speak at conferences, and we offer an annual reimbursement program for continuing education.
Tuition Reimbursement
Lunch and learns
Our lunch and learns run the gamut, and have included everything from product demos, to financial advising, trends in ecommerce, and interview training. We make time to learn from one another.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.
Continuing Education stipend
Time allotted for learning
ShopRunner sets up quarterly hack weeks, where we focus on new ideas and special projects.
Online course subscriptions available
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