Lead UX Analyst

| Chicago

Join at an exciting time as OCC builds out the UX team. The Lead UX Analyst will drive experience led design using industry best practices, user research and up-to-date UX methodologies to ensure the best experience for OCC’s customer. Collaborate with business and technology teams to gather research, both qualitative and quantitative. Develop UX standards for OCC and share best practices across the organization and deliver to design system to be leveraged by dev, business, QA and partner teams. Help prioritize UI enhancements based on user feedback and UX standards.


Propose improvements to enhance customer experience and usability, working across teams and strategic initiatives.  Lead UX team to ensure work produced follows OCC high standards. Mentor team members to ensure they grown in their roles, increasing their skills and knowledge of the industry.

  • Deliver a UX vision, along with a plan for evolutionary, iterative updates, that actualize the larger vision over time for new and existing tools and products. Provide leadership, direction and mentorship for a team of interaction designers, UX researchers and BA’s.
  • Manage and coordinate multiple digital projects: 
    • Track and monitor UX/UI progress from inception to completion, ensuring timelines are being met for multiple projects.
    • Proactively communicate project status to business owners and key stakeholders as needed, and manage deliverable/launch expectations with all business owners. Participate in Agile ceremonies and plan sprints to get ahead of Development.
    • Accountable for delivering high quality, customer-centric experiences which provide a consistent  and device-appropriate experience across all of the organizations digital channels/ products.
    • Perform business, design, and technical analysis on new and/or proposed efforts that impact the team.
    • Create project, business and technical documentation and plans, as needed.
  • User Experience best practices:
    • Perform usability reviews on content, websites and applications.
    • Create interactive, well annotated, prototypes.
    • Introduce and incorporate the latest technologies and methods to deliver high quality, customer-centric user experiences
    • Deliver UX standards and drive adoption across the organization
    • Propose improvements to enhance customer experience and usability across all digital platform

  • Oversee web analytics, produce monthly reports and highlights.

  • Analyze web metrics and recommend content improvements, changes and modifications based on traffic patterns.
  • Proactively seek ways to automate processes and tasks.
  • Perform user testing at various stages of projects.
  • Work closely with Content Strategist on SEO and readability best practices
  • Drive engagement in user research program for OCC, building on existing customer engagement.


Qualifications/Technical Skills/Education:

  • Ability to work in a team environment and manage multiple requests and daily tasks simultaneously.
  • Leader in the UX space, understanding current best practices and where the movement is going next.
  • Team-oriented individual who can communicate effectively with teammates and management verbally and in writing.
  • Exceptional attention to detail, critical thinking, and organizational skills.
  • Must be flexible with scheduling.
  • Advanced knowledge of website design, usability, and information architecture principles.
  • Advanced knowledge and experience of rolling out user research methods.
  • Advanced knowledge of web analytics and tools.
  • Intermediate knowledge of creating and managing new website functionalities or features.
  • Knowledge of HTML and CSS.
  • Experience with Axure or comparable prototyping tools (Balsamiq etc).
  • Experience with Morae, OptimalSort, Survey Monkey etc.
  • Bachelor’s Degree in Computer Science, HCI, Web Design or a related field, or an equivalent combination of education and relevant work experience.
  • At least 7+ years of progressive experience in web-based role.
  • Project management experience in working with cross-functional teams.
  • Designing E2E user experience (portfolio preferred)
  • Experience with Agile Methodology
  • Experience managing/supervising more junior team members


Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.  


Step 2
You will receive an email notification to confirm that we've received your application.


Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location. 

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Technology we use

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Adjacent to the Willis Tower, close to CTA, Metra and expressways with plenty of food and entertainment options nearby.

An Insider's view of OCC

What are some social events your company does?

Monthly happy hours, summer and winter outings and cultural celebrations to honor our diverse workforce.


Director, Diversity and Inclusion

What are OCC Perks + Benefits

OCC Benefits Overview

Educational Assistance and Student Debt Forgiveness, 12-week paid parental leave, technology stipend up to $2,000, mobile data reimbursement of $35 per month. Open offices, online health coaching.

Volunteer in local community
Each year, OCC employees select a locally-based charitable organization for each of our three offices (Chicago, Dallas and Washington, D.C.). We offer multiple opportunities to get involved.
Friends outside of work
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
OCC provides employees with a 401(k) matching plan managed by Fidelity. We match 50% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
OCC provides employees with a flexible work schedule that includes Flexible start and end times.
Vacation & Time Off Benefits
Generous PTO
OCC employees receive between 22 and 32 days per year of paid time off based on years of service.
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Eligible employees get 30 days of paid sabbatical after their first 10 years of working at the company.
Paid Holidays
Perks & Discounts
Commuter Benefits
OCC Offers pre-tax commuter benefits for employees in Chicago and Washington, D.C.
Happy Hours
Happy hours are hosted Once per month.
Relocation Assistance
OCC offers relocation assistance which varies based on the position level and location.
Professional Development Benefits
Job Training & Conferences
OCC offers employees professional development opportunities including onsite training courses and the ability to attend job related certification courses, conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $1000.
Lunch and learns
OCC hosts leadership lunches on a regular basis so you can learn about your colleagues and their unique backgrounds.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
Employees are strongly encouraged to stay current in relevant technologies and supports certification programs.
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