SMS Assist
Chicago, IL
Remote

Lead UX Architect at SMS Assist

| Chicago
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Summary

 

The Lead UX Architect works closely with SMS business leadership, product owners, engineers, and our users to craft experiences across multiple channels and platforms. This role will draw on their thorough knowledge of the UX lifecycle (research, concepting, iterative design, testing) to help lead the definition and creation of user-centered design solutions that address user needs and SMS’ business goals. The Lead UX Architect has experience in managing projects through the entire product lifecycle, mentoring junior members of the team,  and will proactively manage expectations. They engage in effective dialog with the engineering team to ensure design intent is delivered consistently.

 

The Lead UX Architect participates in these areas of UX discipline:

  • User Research
  • Usability Testing
  • Information Architecture
  • Wireframes/Prototypes
  • Content Strategy
  • Facilitating Ideation/Brainstorming


Responsibilities

  • Create elegant, smart, and usable designs for web, desktop, and mobile applications
  • Work with our UX team to deliver easy-to-use experiences that empower our users and meet stakeholder expectations
  • Lead, train & mentor junior members of the team.
  • Communicate design strategy to product owners, clients, developers and other team members and be able to articulate design rationale
  • Educate on design innovation and best practices while building consensus and buy-in from stakeholders
  • Develop presentations, storyboards, and client feedback mechanisms to communicate design process
  • Collaborate across functional groups and across design teams early and often
  • Work closely and often with stakeholders, clients and IT
  • Use design thinking methodologies to empathize, learn, ideate, challenge stakeholders and UX peers, ideate and iterate
  • Take a user-centered design approach and rapidly test and iterate concepts
  • Research and share knowledge of the industry’s latest UX trends and tools
  • Contribute to UX vision and strategy
  • Drive the design review cycle and gather on design requirements independently
  • Oversee relevant research to motivate design decisions and inform product roadmap
  • Manage design deliverables with Agile project management techniques 
  • Provide quality assurance of UX deliverables
  • Lead internal brainstorms, ideation, and design thinking workshops 
  • Foster a positive team environment
  • Ensure confidentiality of internal and external data
  • Perform ad-hoc projects and other duties as assigned
  •  
  • Professional Skills
  •  

  • Verbal Communication  - Proficient
  • Written Communication - Proficient
  • Teamwork - Advanced
  • Relationships - Proficient
  • Negotiation - Proficient
  • Organizational Awareness - Proficient
  • Learning Agility - Advanced
  • Analysis - Advanced
  • Problem Solving - Advanced
  • Process Orientation - Proficient
  • Prioritization - Advanced
  •  

    Role Specific Skills

  • Speed and proficiency with UX applications to produce wireframes, prototypes and workflows
  • Ability to create lightweight prototypes to test concepts
  • Familiar working with design system UI libraries
  • Ability to present UX research to build empathy for users, UX deliverables to convey workflows, and UI comps to ensure design fidelity
  • Ability to convey user experience through stories and frame problems for a diverse audience of stakeholders, helping them envision potential design opportunities
  • Ability to craft presentations to facilitate communicating UX deliverables
  • Working knowledge of usability principles, conventions, and techniques
  • Able to proactively manage stakeholder expectations and communicate accurate timelines
  • Passionate and vocal advocate about all things UX and other areas of design and innovation
  •  

    People Management Skills

     

  • Not applicable to this role
  •  
  • Qualifications

 

    Minimum Qualifications

 

  • Bachelor’s degree or equivalent work experience
  • 5+ years of experience creating iterative design, working closely with users, peers and developers from inception through implementation
  • Experience designing and shipping software design experiences
  • Experience designing enterprise UX
  • Working knowledge of usability principles and techniques
  • Experience collaborating with Product Management and Engineering counterparts
  • Ability to manage multiple priorities and effectively deliver in a fast-paced, dynamic environment

 

    Other Relevant Qualifications

­­­­­___________________________________________________________________________________

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.

 

 

SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.

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Where we are

875 North Michigan Avenue , Chicago, IL 60611

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
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What are SMS Assist Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
SMS Assist's team fitness initiatives include In-office yoga, in-office fitness classes, and sponsored race teams.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table.
Happy Hours
Happy hours are hosted At team's discretion.
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

Jobs at SMS Assist
22

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Design + UX
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Account Representative - 10:00 AM - 7:00 PM CST

SMS Assist
Chicago
5 days ago
+48
The Account Representative is responsible for the day to day delivery of facilities services to a number of major client sites within a geographic territory. This role plays an integral part in client account management, operational support, and financial success for the assigned client base. This role also works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations. The role is based at our corporate headquarters with travel to client sites as needed.

VP of Sales Management

SMS Assist
Chicago
5 days ago
+48
The Vice President of Sales, Management provides strategic leadership, expertise, and sets the tone for Sales success and business growth, professional behavior, continuous improvement and values in the Sales team. They ensure alignment to the strategic direction of the business in a complex, ever changing environment. They manage the internal sales teams to ensure continuous activity, productivity, predictability, and compliance while maintaining a culture of high integrity and accountability. They maintain effective and collaborative relationships internally across SMS departments, adding value and knowledge to discussions. Leading and motivating the Sales Teams to deliver target growth, expand the client base and driving high operational output and performance they ensure delivery of the bookings plan as agreed with Senior Leaders and the Board. This individual will serve as a point of contact for executive leaders and influencers at our key customer targets while leading complex and innovative strategic sales initiatives that add value for our customers and SMS.

Software Developer II - Mandarin Preferred

SMS Assist
Chicago
5 days ago
+48
The Software Developer supports the Product and Technology Department by managing day to day activities within the organization's software development function. The Software Developer reports to senior team members and is part of an agile development team building and working on enterprise grade software. Software Developer is involved in all areas of development from design to development to testing.

Senior Software Developer I - Mandarin Preferred

SMS Assist
Chicago
5 days ago
+48
The Senior Software Developer supports the Product and Technology Department by managing day to day activities within the organization's software development function. Senior Software Developer is part of an agile development team building and working on enterprise grade software. Senior Software Developer is involved in all areas of development from design to development to testing. They lead a small team of Software Developers.

Billing Representative

SMS Assist
Chicago
5 days ago
+48
Review invoices for pricing, margins, rates, and fund allocation accuracy prior to submission. Review invoice discrepancies per standard procedures; resolves or escalates discrepancies for further review. Submit billing invoices through the company custom software system. Provide backup support by receiving and resolving vendor calls regarding services and billing expectations. Contact vendors to obtain appropriate documentation and adjustments on previously rejected invoices. Contribute to team efforts by accomplishing specialized billing tasks with efficient and accurate results. Foster a positive team environment. Ensure confidentiality of internal and external data. Perform ad-hoc projects and other duties as assigned.

Manager of Learning Experience Design

SMS Assist
Chicago
6 days ago
+48
The Manager of Learning Experience Design (LX) is responsible for the effective performance of the Learning Experience (LX) Design service within SMS Assist, including the definition of learning standards, processes, and tools, liaising with departments to ensure learning needs are analyzed and met, and providing leadership to the LX team. The LX Manager helps define, build, and support the organization’s learning and development strategy.

Service Delivery Manager

SMS Assist
Chicago
6 days ago
+48
The Service Delivery Manager is responsible for driving profitable business results and operational excellence by creating and developing relationships with clients and delivering service that exceeds expectations. Their main focus is to act as a voice of the client to internal stakeholders, as well as driving a two-way relationship back to the client. This role serves as a key client contact and works with Sales, Operations, Legal and Technology to deliver an excellent client experience.

Senior DevOps Engineer II

SMS Assist
Chicago
1 week ago
+48
The Senior DevOps Engineer II supports the Product and Technology Department by developing and building IT solutions, installing and configuring solutions, and implementing reusable components. They will also translate technical requirements, assist with all stages of test data, develop interface stubs and simulators, and perform script maintenance and updates. This candidate must have experience in designing and implementing cloud solutions in Azure or AWS public cloud. 

Account Representative (Nights)

SMS Assist
Chicago
1 week ago
+48
The Account Representative is responsible for the day to day delivery of facilities services to a number of major client sites within a geographic territory. This role plays an integral part in client account management, operational support, and financial success for the assigned client base. This role also works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations. The role is based at our corporate headquarters with travel to client sites as needed.

Inside Sales Representative

SMS Assist
Chicago
1 week ago
+48
The Inside Sales Representative is responsible for sourcing prospective clients and creating interest of how SMS Assist services can benefit their organization. This position is an enterprise role working with sales, marketing, clients and prospective clients to build a sales pipeline. The position reports to the Manager of Inside Sales and Lead Generation and will serve as a support role for all Vice Presidents of Sales.

Sales Strategy and Operations Analyst-1

SMS Assist
Chicago
1 week ago
+48
The Sales Strategy and Operations Analyst supports all sales strategy, operations, and pricing execution for the department. This role is responsible for activities such as: implementation of account segmentation, sales coverage models, sales capacity, compensation models, and overall performance analytics. This role assists in defining market competitive pricing strategies / tactics that maximize value proposition and ensure appropriate margin requirements are met across all client segments and product areas. The Sales Analyst works closely with a number of internal departments such as Sales, Affiliates, Operations, Product and Finance.

Senior Software Developer I - Mandarin Preferred

SMS Assist
Chicago
1 week ago
+48
The Senior Software Developer supports the Product and Technology Department by managing day to day activities within the organization's software development function. Senior Software Developer is part of an agile development team building and working on enterprise grade software. Senior Software Developer is involved in all areas of development from design to development to testing. They lead a small team of Software Developers.

Asset Manager

SMS Assist
Chicago
1 week ago
+48
The Asset Manager is responsible for developing and managing SMS Assist asset management programs, implementing technology and strategic relationships to reduce expenses, improving product quality and accessibility. Specifically, they are tasked with developing standard performance metrics and reporting to provide local leadership with the visibility necessary to evaluate and drive improvement in the asset retention and protection, and structure cost effective programs with suppliers that meet local and remote operational demands and drive product quality and consistency.

Talent Development Manager

SMS Assist
Chicago
1 week ago
+48
This position is responsible for managing the strategy and implementation of processes and programs within the areas of performance management, talent management, development, and culture. This role will partner closely with HR Business Partners, Training, and business leaders to identify learning needs and define key programs that directly support business objectives and goals. This position will build our talent management strategy.

Sales Director - Residential

SMS Assist
Chicago
1 week ago
+48
Deliver Revenue: Responsible for selling services and solutions into the C-Suite of target REITs, institutional investors and property managers across various real estate assets classes with a focus on residential. Maintain Customer Relationships: Maintain a thorough understanding of the customer’s structure and leadership, with the ability to influence key decision makers.  Identify and deliver on any opportunities to increase SMS Assist’s suite of offerings to existing customers. Keep Current on Industry/Customer Data: Maintain up-to-date, detailed customer knowledge and industry data. Read and research all relevant trade and industry materials, publications, news, etc.  Serve as an active member of groups and associations related to the industry and relevant customers.  Must be a ‘student’ of the residential real estate sector, the “proptech” sector and other related sectors. Ensure confidentiality of internal and external data. Perform ad-hoc projects and other duties as assigned. Expected Travel Time: 25-50% of the time typically on 1-3 day trips.

Vendor Recruiter Lead

SMS Assist
Chicago
2 weeks ago
+48
Lead the team of Vendor Recruiters to meet all targets by both removing barriers and building creative new vendor recruiting tactics and supporting growth strategies of the business. Establish a program plan and targets to proactively address all vendor needs of the business. Build new vendor networks in markets where new business is anticipated. Ownership of monitoring and driving program metrics, including status reporting to leadership and key stakeholders. Ensure new vendors are aware of performance expectations and equipped to successfully perform services. Develop a plan for oversight and coaching to affiliates during initial work orders.

Sales Director

SMS Assist
Chicago
2 weeks ago
+48
Deliver Revenue: Responsible for selling the full outsourced solution into the C-Suite or an “a la carte” single line of business to operations/procurement.  Maintain Customer Relationships: Maintain a thorough understanding of the customer’s structure and leadership, with the ability to influence key decision makers.  Identify and deliver on any opportunities to increase SMS Assist’s suite of offerings to existing customers. Keep Current on Industry/Customer Data: Maintain up-to-date, detailed customer knowledge and industry data. Read and research all relevant trade and industry materials, publications, news, etc.  Serve as an active member of groups and associations related to the industry and relevant customers.  Must be a ‘student’ of the residential market and other related industries. 

Attorney - Contract Manager

SMS Assist
Chicago
2 weeks ago
+48
The Attorney, Contract Manager role supports the business by reviewing, managing, and negotiating commercial agreements as part of the Legal Department. This includes negotiating agreements directly with suppliers, working with senior attorneys on more complex agreements, ensuring efficient management of the contracting process, and accurately documenting each contract. The role will require diligence, teamwork, and strong project management skills to advance multiple projects to completion and work seamlessly across all business units to ensure quick turnaround of agreements.

Director of FP&A

SMS Assist
Chicago
2 weeks ago
+48
The Director of FP&A (Financial Planning & Analysis) is responsible for driving profitable business results and operational excellence by leading the financial support to SMS’ business units and providing in depth financial performance and operating metrics. This individual will maintain relationships internally within SMS operations, affiliate teams, and management. 

Senior Business Analyst

SMS Assist
Chicago
2 weeks ago
+48
The Senior Business Analyst is responsible for supporting operations by providing meaningful and actionable analytics. This role is assigned to a specific division and is responsible for driving operational and financial improvement. The role also partners with divisional leadership and additional departments to define and review analytics aimed at process improvement and efficiency.

Product Manager I

SMS Assist
Chicago
3 weeks ago
The Product Manager I is responsible for executing SMS Assist’s product strategy for a business area that helps secure the company’s role as the industry’s path of least resistance for multi-site property maintenance. This role is responsible for collaborating with a cross-functional team of engineers, designers and business stakeholders to prioritize and create innovative operational experiences that enable SMS Assist, their partners and their customers to drive quantifiable performance and efficiency improvements their property management operations. This role will leverage operations knowledge and metrics in all areas of the business to accomplish these goals.  The Product Manager will also contribute to SMS Assist’s Corporate and Product Strategy and ensure continued alignment between their product roadmap and the company’s business objectives.

Product Manager II

SMS Assist
Chicago
3 weeks ago
The Product Manager II leads and collaborates with various local and overseas teams and stakeholders to deliver value to customers, affiliates and internal users through delivery of well-defined, appropriately-prioritized and human-centric product solutions.