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Manager, UX Strategy

The Manager, UX Strategy will work closely with the Managing Director, Experience Design to build our UX and UI design capabilities through leadership and expertise that will drive the team and our work product. This individual will be responsible for contributing to client projects and, at times, will be required to define and optimize our approach to current and future engagements.

The Manager, UX Strategy will also be asked to challenge our team to push their design output (wireframes, UI interfaces, conceptual implications, research design, etc.) while paying close attention to the operational effectiveness of the team (utilization, project load, resourcing, etc.). We are interested in someone who thrives off of a balance of contributing to the work as well as management and mentorship. Strong design skills and innovative thinking are a must.

BONUS: Fancy yourself a brand wonk? Do messaging and creative concepts come naturally? Do you see the brand and design implications in everything you do? In short, are you a bit of a unicorn? If so, let’s talk. There is potential to make this role bigger than it is today.

On a team of thinkers, problem solvers and over-achievers, expect that…

  • You will have a leadership presence in client relationships and within the One North business.
  • You will direct complex engagements and play a leading role in defining how we approach getting to the solution.
  • You will guide and challenge the design process by guiding other Strategists through projects, while at times leading the efforts yourself.
  • You will be involved in deep discovery, research-driven user journeys and a thoughtful information architecture and functional design process.
  • You will play an important role in ensuring that each One North solution is unique, differentiating, engaging, usable and, most importantly, aligned with the client’s business goals.
  • You will help integrate Brand Strategists, Visual Designers and Front-End Developers into your process in order to bring the solution to fruition.
  • You will have at least one direct report and will be involved in identifying and hiring additional team members as we grow.
  • You will have the opportunity to talk about and pursue what you care about. UX Strategists contribute to thought leadership and collaborate with fellow UX and other strategists in order to keep up with their passions, trends and developments in digital marketing.
  • You will play a role in shaping the growth of a continually evolving digital agency that is anchored by a resonant philosophy on digital’s role in professional services and B2B.

You are the type of person who will find this role fulfilling if:

  • You enjoy being on stage and aren’t afraid to share new and disruptive ideas. UX Strategists are at the forefront of the client experience challenging and guiding them through a series of complex decisions that must be made.
  • People tell you that you make the complex seem simple. UX Strategists are comfortable with translating the biggest and most general truths about an organization and reflecting that in the information architecture, functional details and content scheme of a solution.
  • You value the art of the written word. Everything UX Strategists do is ultimately communicated in writing, whether it is wireframes, personas, interview guides, presentations, emails or formal deliverable documents.
  • You could describe yourself as a tech-driven web head. UX Strategists are constantly looking at how things are done on the internet today and thinking about how things could be done tomorrow.
  • You think about the experience created by business decisions, and you find the way things are marketed intriguing. You often find yourself crafting an alternative approach that would improve the experience in some way.
  • You hold yourself to a higher standard than others hold you to. UX Strategists continuously improve upon their day-to-day work, while also contributing groundbreaking ideas and constantly raising the bar for themselves.
  • You are comfortable navigating uncharted territory. As the needs of our clients evolve, the manners in which we help them develop and the types of clients we serve widens, UX Strategists are often at the forefront of figuring out what that new space/offering looks like.
  • You have a commanding presence and can not only lead a room, but you can read a room. You can sense when to adjust your approach, tone and sometimes, even your plan.

Foundation and background ideal for Manager, UX Strategy:

  • Demonstrated interest and experience in areas of interactive design, user experience design, consulting and information architecture.
  • A minimum of 10 years of experience working in a professional, collaborative environment.
  • Experience delivering presentations and guiding meetings with executive-level participants.
  • A demonstrated passion for solving problems.
  • Experience as a manager and mentor of others.
  • Ability to thrive in an environment that values an entrepreneurial spirit.
  • Proficiency in visual productivity software such as Axure, Adobe CS (InDesign) and/or Omnigraffle is a big plus.
  • Experience working in an agency (or agency-like) environment is a plus.
  • An understanding of HTML5 / CSS3 / Javascript is a plus.
  • Ability to travel to client sites as projects require, up to 15% of the time.
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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • WordpressCMS
    • SitecoreCMS
    • HubSpotCRM
    • SalesforceCRM

Location

One North's office is located just off the Chicago Riverwalk at the corner of Wacker & LaSalle.

An Insider's view of One North Interactive

What projects are you most excited about?

I really enjoy working with “managed apps,” which keeps clients’ sites and applications the most updated. These projects enable me to get a variety of expertise in all the different platforms we support. I’m a part of all our clients’ implementations, which is challenging and rewarding, and enables me to work with all kinds of clients and teams.

Stephanie

Technical Lead

What makes someone successful on your team?

Employees are most successful when they connect our business goals to their personal growth and career goals. One North continues to evolve in a strategic way to develop quality solutions for our clients’ most complex business challenges, so we’re always looking for new ideas and approaches to solve problems.

Sarah

Manager, Talent Development

What is your vision for the company?

Our aim is to help our clients develop and advance their brands through digital strategy, brand & experience design and technology. Whether it’s helping our clients drive revenue, create stickier client relationships or attract, grow and retain talent, we are the glue that helps our clients engage their most important audiences.

John

CEO

How do you collaborate with other teams in the company?

I collaborate with other teams at One North by helping identify everyone's strengths. When we are able to trust each other and collaborate independently, we can do a lot of great things (really efficiently)!

Ryan

Front-end Developer

What are One North Interactive Perks + Benefits

One North Interactive Benefits Overview

Spoiler: it’s more than just swag (although, we have that too).

At One North, we recognize that our employees are more than just digital experience geniuses—they are regular people, too (with regular lives). That's why we've set up a generous employee benefit package to help them maintain a healthy work/life balance.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
One North offers an FSA benefit for health, dependent care, and commuter spending.
Disability Insurance
One North offers free short-term and long-term disability insurance for all full-time employees.
Dental Benefits
One North offers free dental insurance through Principal Financial to all full-time employees.
Vision Benefits
One North offers vision insurance through Principal Financial.
Health Insurance Benefits
One North's insurance through BCBS offers three plans: HMO, PPO, and HSA.
Life Insurance
Wellness Programs
One North offers a discount on monthly health insurance costs for employees who receive an annual physical.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Parking
Recreational Clubs

Additional Perks + Benefits

We recognize that our employees are more than digital experience geniuses – they are regular people, too (with regular lives). That's why we've set up a generous employee benefit package to help them maintain a healthy work/life balance. One North offers flexible health plans to fit your needs, including the option to choose from a PPO, HMO or Health Savings Account. We also offer Dental insurance, Vision insurance, Life insurance, Short & Long Term Disability insurance and flexible savings accounts.

One North's 401(k) plan allows employees to save for retirement through pre-tax contributions along with employer-matched funds for maximized savings potential. Employees are immediately eligible for this benefit, and the plan has no vesting schedule for both employee and employer contributions.

We know how important unwinding can be for inspiration, innovation and productivity. Our full-time employees earn 3 weeks of paid time off in addition to sick time and company paid holidays.

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