Senior UX Architect at ShopRunner

| Chicago
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ABOUT US:

We connect customers to the brands they love by way of a thriving marketplace and a members-only service that provides benefits across 140+ of the best online stores. Our members save time and money with benefits including free 2-day shipping, easy 2-click checkout, and free returns all while we help them stay up on the latest trends that appeal.

For merchants, we’re driving eCommerce business, producing insights with a growing data analytics practice to boot. With a powerful two-sided network and a robust data platform, we’re creating an eCommerce win-win, helping retailers compete. The landscape of retail is changing and we’re here to empower retailers to take their place in that exciting evolution.

We have people in offices around the world: Headquartered in Chicago, with offices in Conshohocken, PA (Philly area), New York, San Mateo and Krakow, Poland. We hustle to get things done, creating wins for customers, merchants and each other.


ABOUT THE ROLE:

Do you want to create the future of retail through beautiful, intuitive and meaningful digital experiences at scale? At ShopRunner, we’re enhancing the way we deliver products to our customers and partners by putting the customer experience (CX) at the forefront of everything we do. As the Senior UX Architect for Emerging Businesses, you will represent the customer voice as you work with product management and engineering to ideate, design, and build new ShopRunner products. The work you do at ShopRunner will positively impact the lives of millions of consumers every day.


WHAT YOU’LL DO:

  • Collaborate with the Research Team to conduct exploratory research in the form of customer interviews, surveys, and field observation
  • Synthesize quantitative and qualitative data to define customer personas and use cases
  • Work with product managers to strategically prioritize the most important customer needs
  • Learn about new industries and research competitive products
  • Create and iterate on wireframes and low-fidelity prototypes of the user interface 
  • Run usability tests to understand the successes and failures of different design decisions
  • Collaborate with Visual Designers to produce high-fidelity designs

ABOUT YOU:

  • Obsessed about the customer experience (CX), never settling for good enough and inspiring others on the team to do the same
  • Comfortable in the early stages of product development, working through ambiguity to define new and exciting features
  • 4+ years of experience driving UX designs for large-scale digital products for leading brands
  • Stunning portfolio that displays a spectrum of innovative design solutions from concept to production
  • Experience with lean experimentation and test & learn (T&L) methodologies
  • Highly proactive, willing to take ownership and accountability, requires limited oversight
  • Early adopter who enjoys staying current on technology, design, and industry trends
  • Comfortable working with virtual teams across multiple time zones
  • Hands-on experience working in a fast-paced, agile environment
  • BA/BS degree in Human Computer Interaction (HCI), Human Factors, Information Design, Graphic Design or a related field -- or equivalent experience

We want you to bring your whole human self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages

Location

The beauty of our office is you can get everything you need, without ever having to leave the building. Food, post office, gym.... take that, winter!

What are ShopRunner Perks + Benefits

ShopRunner Benefits Overview

From generous PTO to weekly work-from-home, amazing parental leave, and volunteer time off, we've crafted the kind of benefits plan that supports a stellar employee experience! When you join ShopRunner, you get best-in-class healthcare for you and your family, 401k matching that vests immediately, an annual educational budget, and meaningful company options that give all Shoprunners some skin in the game. It’s all part of our culture of creating an environment that allows you to be your best self at work.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
ShopRunner values what our employees can do, not what time they sit down at their desks. We work hard and we show up, but we don't punch in and out.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Baseball games, holiday parties, darts, trivia, parties on our patio -- we make time to get to know one another and have fun.
Game Room
No game room, but we do have board game and trivia nights!
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday. Employees get free lunch on Thursday.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
We sponsor conferences, our teams speak at conferences, and we offer an annual reimbursement program for continuing education.
Tuition Reimbursement
Lunch and learns
Our lunch and learns run the gamut, and have included everything from product demos, to financial advising, trends in ecommerce, and interview training. We make time to learn from one another.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.
Continuing Education stipend
Time allotted for learning
ShopRunner sets up quarterly hack weeks, where we focus on new ideas and special projects.
Online course subscriptions available
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