Who You Are 

As a Senior UX Design Researcher, you will have the unique opportunity to drive and establish the research practice within a growing user experience practice which advocates for user-centered design and evangelizes the value, practical application, and integration of UX design research across the organization.

As we continue to rapidly grow across multiple dimensions, including our customer base and product offerings, we are seeking a passionate and motivated Senior UX Design Researcher to develop and lead our UX research practice. The ideal candidate will have experience collaborating effectively with project managers, lead developers, and senior UX/UI designers.

As a Senior UX Design Researcher, you will be responsible for designing and executing research studies, analyzing data, and communicating insights to stakeholders. You will be expected to develop a mastery of a comprehensive toolkit of both qualitative and quantitative research methodologies to come up with creative research solutions as needed. You will collaborate with product managers, lead developers, and senior UX/UI Designers to continuously improve the user experience of our products.

#Dice #BI-Hybrid

What You'll Do:

• Own and drive the research strategy for the user and developer Experience. 
• Help the teams ask the right questions, and bring them along in discovering practical, actionable, and insightful answers. 
• Facilitate, implement, and lead agile UX design research processes and methods, including usability testing, surveys, and other research techniques that define and derive needed metrics to continuously improve the user experience of our products. 
• Collect and analyze user data, develop insights and recommendations for improving the user experience of our products. 
• Develop and maintain research documentation, including research plans, reports, case studies and other relevant documents. 
• Work closely with the UX design team to ensure that research insights are incorporated into the design process. 
• Stay up to date with UX research best practices and industry trends, and advocate for the importance of UX research and practical applications within the organization. 
• Work within technical environment with and for end-user developers, translating complex concepts into clear and engaging insights. 

Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all the qualifications.

• Master’s in Human Computer Interaction, Cognitive Psychology, Human Factors, Anthropology, Information Science, or in a related field, or an equivalent combination of experience and education. 
• 5+ years of practiced experience in UX design research or related field. 
• Strong understanding of UX research principles, methods, and best practices. 
• Experience with mixed method user research using qualitative and quantitative methods. 
• Experience operating and collaborating within an agile project development lifecycle. 
• Excellent communication and collaboration skills, with experience working cross-functionally with product managers, developers, and designers. 
• Strong experience leading UX research projects from start to finish with internal and external stakeholders. 
• Strong analytical skills, with experience collecting and analyzing user data to develop actionable insights and recommendations. 
• Experience with research tools such as user testing software, survey tools, and analytics tools. 
• Ability to drive, prioritize and manage multiple projects simultaneously. 
• Experience working in a software engineering-driven company, preferred. 
• Is proactive and self-directed with an ability to take direction. 

If you are a highly motivated and results oriented UX Design Researcher with a passion for leveraging technology to improve interpersonal communication, we would love to hear from you. Join our supportive culture where employees are encouraged to achieve both personal and team goals, and where growth leads to both business impact and personal fulfillment. 

Who We Are

At Vail, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Using Vail technology, we make millions of voice interactions better every day. We process around 10% of all toll-free call traffic in the U.S; 1 in 10 times when someone calls a customer support hotline Vail is routing or interacting with that call.

We are rapidly growing across multiple dimensions, including our customer base, the scope of products we offer, and the size of our team. Now is the right time for a strong candidate to join and grow with us. We have a supportive culture where employees are encouraged to achieve both personal and team goals because we believe growth leads to both business impact and personal fulfillment. 

We offer competitive compensation and affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs including:

· Multiple medical, dental, and vision plan options 

· Company-paid life insurance, short and long-term disability 

· 401(k) savings plan with company match (50% on first 6% of employee contribution) 

· 31 days total annual PTO 

· Annual Bonus Program

· Paid maternity and paternity leave 

· Relocation allowance 

· Employee referral bonus 

· Gym membership 

· Technical and Professional Development stipend

We are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing underrepresented groups and continually empowering those individuals within our organization to further enrich Vail’s communication solutions. We recognize that equitable and unique individuals benefit our teams’ problem-solving, innovation and development efforts. 

Our offices are located in Deerfield and Chicago, IL. Interviews and onboarding are conducted in our offices when possible. We observe a hybrid work format that provides employees flexibility to collaborate with team members based on business needs.