Senior UX Designer

| Chicago

This position reports to: Senior Manager of UX Design

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

What you get to do in this role:

  • Make a positive impact in the lives of millions by defining the user experience at ServiceNow!
  • Work collaboratively inside a cross-functional team, effectively integrating your design expertise inside a truly agile environment, launching radical new solutions in rapid succession to solve long-standing challenges.
  • Working closely with product management and engineering, provide your design perspective to help in ensuring a unified and cohesive experience across the ServiceNow ecosystem.
  • Conduct user needs assessment, task analysis, and develop user profiles; identify key tasks for user research, competitive analysis, user testing, and develop usability plans.
  • Develop high-level task flow content and then use storyboards and other design documents to communicate concepts and vision to others.
  • Rapidly iterate theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions.
  • Develop UI layouts including controls, labels and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification.
  • Participate in documentation development processes such as user experience specifications, testing and evaluation.
  • Work closely with product management in UX ideation and innovation.

What you bring: 

  • At least 5 years of experience in UX or interaction design with heavy emphasis on solid human-centered design methods
  • Bachelor’s Degree (Master's preferred) in interaction design, cognitive science, visual design, game design, cognitive psychology, sociology, or related disciplines
  • An inspiring portfolio showing us how you have researched and crafted great experiences, seeing them through to released product
  • Experience working in complex, technical environments
  • Ability to understand and distill complex problems into elegant, intuitive solutions
  • Expert with Sketch, Adobe XD, Illustrator, Photoshop, or other design tools
  • Ability to create interactive high-fidelity prototypes in InVision, Axure, Framer, Principle or similar tools
  • Ability to promote and champion your design solutions based on reason, research, and data
  • Strong written and verbal English communication skills
  • Excellent teamwork, communication, and problem-solving skills to effectively work with multi-functional and multi-disciplined teams
  • Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
  • Self-starter who can work with minimal supervision in a fluid, fast-paced, and agile environment
  • High level of initiative, good sense of humor, and a “make it work” ethos

Bonus Points

  • Knowledge in web development technologies (CSS, HTML, JavaScript)
  • Experience defining or working within a robust design system
  • Experience working in a startup or in a lean startup framework
  • Design thinking workshop facilitation experience
  • Public speaking and presentation skills

We provide competitive compensation, generous benefits, and an exciting, start-up atmosphere. We are a collaborative and merit driven team, where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers while working with advanced technology and a talented development team, come join us!

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • Adobe AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ServiceNowManagement

Location

First tenants of brand new building on Lake and Racine in the West Loop. Steps away from Restaurant Row and Fulton Market's best spots.

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.

Medha

Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.

Marina

Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.

Preetam

Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
Paid industry certifications
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