Senior UX Researcher

| Chicago

Join at exciting time as OCC builds out the UX team. The Sr. UX Researcher will drive experience led design using industry best practices, user research and up-to-date UX methodologies to ensure the best experience for OCC’s customer. Collaborate with business and technology teams to gather research, both qualitative and quantitative. Help prioritize UI enhancements based on user feedback and UX standards.

Propose improvements to enhance customer experience and usability, working across teams and strategic initiatives. Strong collaboration skills to work with small cross-functional delivery teams on projects, providing on the job training and support on all aspects of experience design methods and tools.

  • Qualitative and Quantitative Research:
    • Deliver UX research standards and drive adoption across the organization
    • Propose improvements to enhance customer experience and usability across all digital platforms.
    • Perform user testing at various stages of projects.
    • Establish standards of UX research practices for projects, card sorting, A/B testing, user testing, usability testing etc.
    • Analyze web metrics and recommend content improvements, changes and modifications based on traffic patterns, produce monthly reports and highlights.
    • Proactively seek ways to automate processes and tasks.
    • Work closely with Content Strategist on SEO and readability best practices
    • Drive engagement in user research program for OCC, building on existing customer engagement.
  • Usability best practices:
    • Perform usability reviews on content, websites and applications.
    • Introduce and incorporate the latest technologies and methods to deliver high quality, customer-centric user experiences
  • Manage and coordinate multiple digital projects: 
    • Track and monitor UX progress from inception to completion, ensuring timelines are being met for multiple projects.
    • Proactively communicate project status to business owners and key stakeholders as needed and manage deliverable/launch expectations with all business owners. Participate in Agile ceremonies and plan sprints to get ahead of Development.
    • Accountable for delivering high quality, customer-centric experiences which provide a consistent and device-appropriate experience across all the organization’s digital channels/ products.
    • Perform business, design, and technical analysis on new and/or proposed efforts that impact the team.
    • Create project, business and technical documentation and plans, as needed.
  • Serves as a liaison among marketing, strategic alliances, product management and product development to achieve a consistent, successful product for the user.
  • Actively seek opportunities to improve operational efficiencies.
  • Adhere to all policies and procedures and maintain or update related documentation as needed.
  • Perform other duties as assigned.


  • Expert in the UX space, understanding current best practices and where the movement is going next.
  • Seasoned UX researcher, practiced methodologies and knowledge of current tools.
  • Team-oriented individual who can communicate effectively with teammates and management verbally and in writing.
  • Advanced knowledge of web analytics and tools.
  • Experience with Axure or comparable prototyping tools (Balsamiq etc).
  • Experience with Morae, OptimalSort, Survey Monkey or comparable tools, etc.
  • Bachelor’s Degree in Computer Science, HCI, Web Design, Psychology or a related field, or an equivalent combination of education and relevant work experience.
  • Experience in UX research methods.
  • Experience with Agile Methodology
  • At least 7 years work experience preferred

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Adjacent to the Willis Tower, close to CTA, Metra and expressways with plenty of food and entertainment options nearby.

An Insider's view of OCC

What are some social events your company does?

Monthly happy hours, summer and winter outings and cultural celebrations to honor our diverse workforce.


Director, Diversity and Inclusion

What are OCC Perks + Benefits

OCC Benefits Overview

Educational Assistance and Student Debt Forgiveness, 12-week paid parental leave, technology stipend up to $2,000, mobile data reimbursement of $35 per month. Open offices, online health coaching.

Volunteer in local community
Each year, OCC employees select a locally-based charitable organization for each of our three offices (Chicago, Dallas and Washington, D.C.). We offer multiple opportunities to get involved.
Friends outside of work
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
OCC provides employees with a 401(k) matching plan managed by Fidelity. We match 50% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
OCC provides employees with a flexible work schedule that includes Flexible start and end times.
Vacation & Time Off Benefits
Generous PTO
OCC employees receive between 22 and 32 days per year of paid time off based on years of service.
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Eligible employees get 30 days of paid sabbatical after their first 10 years of working at the company.
Paid Holidays
Perks & Discounts
Commuter Benefits
OCC Offers pre-tax commuter benefits for employees in Chicago and Washington, D.C.
Happy Hours
Happy hours are hosted Once per month.
Relocation Assistance
OCC offers relocation assistance which varies based on the position level and location.
Professional Development Benefits
Job Training & Conferences
OCC offers employees professional development opportunities including onsite training courses and the ability to attend job related certification courses, conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $1000.
Lunch and learns
OCC hosts leadership lunches on a regular basis so you can learn about your colleagues and their unique backgrounds.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
Employees are strongly encouraged to stay current in relevant technologies and supports certification programs.
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