Solution Experience Designer at Discover

| Chicago | Remote
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Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description 

Our Discover Innovation Lab is passionate about identifying breakthrough emerging solutions that will build new markets and businesses for Discover Financial Services.

Technology Capabilities and Innovation is seeking several Solution Experience Designers to join us as we incubate these new opportunities in partnership with our business groups and partners. Our efforts will extend our organization’s continued contributions to standards bodies, open-source communities and research partnerships with leading-edge Universities.

We value people who are team-oriented, who constantly learn and more importantly, constantly teach. Above all, we want you to help us improve consistently over time.

Our innovation lab is chartered to be an accelerator for internal business transformation and external market growth opportunities. The lab will be an incubator for corporate sponsored innovation projects. Lab members will pair with

sponsoring business unit resources to form innovation squads that will managecthe lifecycle development of exciting new endeavors. Squad members will get in at the ideation stage for new projects and have the opportunity to iterate with acproject from prototyping though pilots and eventually being the subject-matter experts as a project is transitioned for productization within the sponsoring business units.

We are looking for a User Experience Designer / Design Thinking Facilitator with a passion for applying the five phases of design —- Empathize, Define, Ideate, Prototype and Test— to ill-defined problems and then heavily contributing to the

creative design of a solution. We seek someone that can work across several independent squads to provide rapid prototyping of user experiences. In this position you will develop and champion the design thinking process for the innovation lab. You will also serve as a shared design thinking and creative services specialist across multiple squads. You will collaborate with our Distinguished Design Engineer to implement approved designs using cutting edge web tools and techniques to deliver intuitive user experiences.

This is not a traditional UX designer role. You will collaborate with others to define our design thinking process; you will be a point person for putting that process work in design thinking workshops for innovation project squads; and you will would be designing solution experiences from scratch.

You should be passionate and very comfortable with working on conceptual innovations projects from absolute infancy of ideation.

In this role, you should be an analytical and creative designer who is able to grasp user needs and solve problems. A strong portfolio of successful UX (including work with web/mobile applications) and other technical projects is essential. Ultimately, you will be a catalyst for the development of user-friendly, intuitive and attractive solution experiences produced by the innovation lab

Reponsibilities:

  • Create, publish and continuously refine our Design Thinking Process and associated workshops. Find creative ways to solve UX problems (e.g. usability, findability).
  • Collaborate with our Distinguished Design Engineer to help standardize on common
  • UX/UI guidelines and reusable components. Propose innovative tools, frameworks,automations and processes where appropriate.
  • Aid our facilitators in Design Thinking Workshops. Get certified as a Design Thinking
  • Facilitator so that you can lead Design Thinking Workshops as prescribed by our innovation method and platform
  • Understand project goals and target user psychology. Build personas and journey maps.
  • Develop wireframes and prototypes around customer needs. Take communications very seriously. This includes the writing of well-articulated design proposals as well as the writing of clear and concise issues and features.
  • Communicate design ideas and prototypes to developers. Work with Front-end Engineers to implement attractive designs.
  • Contribute to project ideation and design to understand needs, propose features, create early prototypes and transform them into exciting experiences. Design, development and iterate on a solution for a specific innovative business objective (concept proposal). Work with engineers in order to define and understand at a high-level the architecture of the new project. Contribute to the development of design thinking playbacks that tell an end-to-end story. These playbacks will be presented by team leaders to C-level business sponsors.
  • Participate in solution architecture discussions with members from every squad in the innovation lab and be able to provide well-articulated feedback and advise. Have fun brainstorming and collaborating in team that is excited to answer your questions and share their wisdom with you. We expect you to do the same. Contribute to project ideation and design to understand needs, propose features, create early prototypes and transform them into exciting experiences.
  • Communicates with staff and clients to understand specific system requirements.
  • Provides advice on project costs, design concepts, and design changes.
  • Documents design specifications and installation instructions
  • Verifies the stability, interoperability, portability, security, and scalability of system architecture.
  • Collaborates with technology partners to select appropriate design solutions and ensure the compatibility of system components.

We’re looking for people who are motivated to learn from new challenges and who understanding the various design principles that come together to create awesome user experiences. We need someone who is self-motivated and passionate working end-to-end with innovation project squads. Someone who not only creates and facilities the design thinking process but will be responsible for executing on its outcomes. You are a creative thinker and passionate designer that loves to interact with people, iterate, improve continuously and take ownership. You are an intellectually curious person with a deep and persistent desire to learn. You are willing to ask questions and you like the challenge of finding answers to the hard ones. You enjoy the camaraderie of collaboration towards new solution experiences. You desire to take the time to design things right the first time, but are able to recognize when tactical trade-offs are necessary and you are able to pivot.

 

Minimum Qualifications 

At a minimum, here’s what we need from you: 

  • Bachelor's Degree in Computer Science, Engineering, or related field

  • 6+ years of experience in Application Development/Leadership, or related field 

  • In lieu of a degree, 8+ years of experience in Application Development/Leadership, or related field 

Preferred Qualifications 

If we had our say, we’d also look for: 

  • 8+ years UX design or UI development or related

  • Bachelors Computer Science or Information Technology

  • An outstanding portfolio that exemplifies excellence.

  • Strong experience building multiple UX component and asset libraries for cross-team reuse.

  • Strong project and team leadership experience with a track record of inspiring your team to deliver world-class solutions.

  • Excellent presentation and moderator skills.

  • Mastery of Sketch, Figma, Adobe Creative Suite, Principle, InVision, and other design and management tools

  • Experience creating, implementing, and managing design systems (human interface and style guidelines).

  • Mastery of human-centered design methodologies and rapid ideation processes such as Lean XD and Design Sprints.

  • Passion for cutting edge technologies, drive, and ability to quickly learn new concepts

  • Prior experience working for a consumer Internet company

  • Detail-oriented approach to the delivery of beautiful user experiences without ignoring performance.

  • Is an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on achieving results.

  • Financial or similar complex industry experience.

#LI-MF1 #Remote #BI-Remote

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • AWS (Amazon Web Services)Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • Neo4jLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Amazon Web ServicesFrameworks
    • AnsibleFrameworks
    • AWS PortfolioFrameworks
    • BlockchainFrameworks
    • ChefFrameworks
    • CloudFoundryFrameworks
    • DockerFrameworks
    • Google Cloud PlatformFrameworks
    • KubernetesFrameworks
    • Lambda ArchitectureFrameworks
    • OpenAPIFrameworks
    • OpenShiftFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • TeradataDatabases
    • ServerlessDatabases
    • TerraformDatabases
    • Google AnalyticsAnalytics
    • SparkAnalytics
    • H20Analytics
    • Machine Learning Analytics
    • Natural Language Processing Analytics
    • Programmable BotsAnalytics
    • AxureDesign
    • FigmaDesign
    • IllustratorDesign
    • InVisionDesign
    • MiroDesign
    • PhotoshopDesign
    • SketchDesign
    • AgileManagement
    • SafeManagement
    • LeanManagement
    • Continuous Delivery Management
    • DevSecOpsManagement
    • Reactive ProgrammingManagement
    • Site Reliability EngineeringManagement
    • SalesforceCRM

Location

We're headquartered in the northwest suburbs of Chicago and have a downtown Chicago office known as “The 606.”

An Insider's view of Discover

What’s the vibe like in the office?

The cool thing about working at Discover is the wonderful collaborative environment we have and all the smart, talented and fun people we work with every day to continuously work on innovations.

Hiba

AWS Cloud Engineer

What does your typical day look like?

I enjoy working at Discover because I get to work with and collaborate with talented people who are passionate about what they do, and together we get to help others. We work constructively and cross-functionally to provide the best and newest products for our users and provide exceptional support for our customers!

Mandy

Project Manager, Advanced Analytics Platform

How does the company support your career growth?

There are two reasons I enjoy working at Discover. First, I enjoy the challenging and meaningful work. Second, my career path at Discover is mine to shape. My managers have supported me when I wanted to learn more and move within the company.

George

Senior Manager, Software Engineering

What is your vision for the company?

My vision of the company is that we create rewarding experiences in lives of our customers every day through analytics.

Kumar

SVP, CDO Advanced Analytics Platforms

What’s the vibe like in the office?

I love working at Discover because of how the company invests in its people and innovation. The environment is encouraging and the smart people around you makes it an amazing experience every day!

Brent

Director, Digital Analytics

What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers. Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Culture
Volunteer in local community
Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.
Partners with Nonprofits
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability Insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental Benefits
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision Benefits
Discover offers two vision plan options — Standard and Premier through VSP.
Health Insurance Benefits
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life Insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet Insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness Programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Onsite Gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) Matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee Stock Purchase Plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid Volunteer Time
Paid Holidays
Discover provides 7 paid holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company Outings
Game Room
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
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