Sr. Conversation Designer
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Department OverviewThe UX team at Motorola Solutions is tasked with envisioning the future of technology while bringing to market real world solutions today. Our portfolio contains an ecosystem of applications designed to bring mission-critical intelligence from the command center to in-field operations. This includes a suite of communication, collaboration, and workflow apps. We are building some of the most meaningful software today. Real, professional, tools.
The UX team includes user experience designers, visual designers and user experience & human factors researchers. We work closely with our development partners to ensure the best end-to-end solutions. The UX team is a part of the Chief Technology Office.
What is the Chief Technology Office?
We are user-focused and outcome-driven, identifying problems and creating solutions based on research and engagement with our customers. Considering our customers' unique "jobs to be done" is a foundational principle. Based on their needs, we create solutions by applying our experience in user experience and design, user & human factors research, data science, analytics, and artificial intelligence (AI). We are embedded within and work in support of the full breadth of our business and product portfolio. Software and hardware technology and platform solutions developed by the Chief Technology Office are built into the DNA of every product and solution offered by Motorola Solutions.
Want to design voice-forward products that really matter?
Voice communication has been at the center of public safety and enterprise collaboration for decades. First responders and dispatchers have unique needs, and play vital roles in critical situations, often with only voice as a lifeline. Do you believe that the challenges facing public safety today can be solved by taking a thoughtful and holistic approach to conversation design?
We are positioned to transform voice and multimodal communication and workflow products by infusing them with innovative, AI-powered capabilities. In the process, we will enable our users to be more efficient, effective, and, most importantly, safe on the job.
Come join our team as a Conversation Designer.
As a Conversation Designer You Will:
Envision and execute voice-enabled end-to-end strategies and interactive experiences embedded within a variety of software and hardware workflows that support public safety, including communication, 911 & incident response, and case resolution & investigation.
Collaborate with UX researchers, visual designers, and developers to conduct immersive field research, synthesize insights, generate concepts, evaluate designs, test usability, and deliver to developers.
Contribute to future envisioning efforts in the form of design exercises, brainstorming sessions/workshops as needed within the team.
We Are Looking For:
Passion for research-fueled rapid ideation
Self starter and a strong desire for team collaboration
Demonstrate compelling, specialized voice-forward and multimodal interaction design skills, along with knowledge of conversation fundamentals, underlying technologies (e.g. ASR, NLU, TTS), psychology, and linguistics
General command of design thinking principles, processes, and best practices
Proficiency in conversation design, intent design, content strategy, sample dialog writing, user flow charting, prototyping, and general documentation tools (e.g. Botmock, Adobe CC, SSML, and Sketch)
- 3+ years professional experience in UX Design with an emphasis on voice and multimodal conversation UX
- Bachelor’s or Master’s degree in a design related field (interaction design, industrial design, human-computer interaction)
- Professional portfolio including conversation design work
Travel RequirementsUnder 10%
Referral Payment PlanYes
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.