Sr. Staff Design Researcher at Motorola Solutions

| Chicago
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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
The Chief Technology Office is the innovation engine for Motorola Solutions. We are user-focused and outcome-driven, identifying problems and creating solutions based on research and engagement with our customers.
The CTO’s cross-functional Innovation Design team consists of Industrial Design, UI/UX, Design Research, and Human Factors practitioners who design for diverse and challenging markets. Each of these core capabilities contributes within a user-centered design process to leverage our advanced wireless communications, cloud & mobile applications, video, analytics, and artificial intelligence (AI) technologies to envision a new generation of life-changing – and life-saving – products, applications and services.
Job Description

Do you have a passion for really understanding why our users work as they do and how they get their jobs done? Do you want to uncover ways to make them safer and more effective in what can be challenging work environments? If so, you’ve come to the right place.

As a Sr. Staff Design Researcher, you will be part of a community of researchers and designers tasked with overcoming complicated user challenges, transforming them into meaningful and critical experiences. You should already have a strong foundation in qualitative and quantitative research methods and a demonstrated ability to observe users and evaluate system performance across a range of roles, tasks and environmental conditions. You will work with a small, distributed and highly collaborative team to investigate user needs, behavior and workflows, and use research insights to help envision new design solutions that demonstrate sound physical, cognitive and social human factors practices.

***Must include portfolio, personal website, or work samples demonstrating user-centered research experience to be considered for the position***

Scope of responsibilities:

  • Design and plan a full range of exploratory and evaluative user research projects that help define innovative products, applications and services, including responsibility for research execution on individually assigned projects.

  • Develop user profiles & personas, workflows & scenarios and documentation of best practices to accommodate human physical, cognitive and social constraints within appropriate environmental, cultural and organizational contexts. 

  • Contribute to the development and implementation of design concepts, providing guidance on user interface design considerations, with emphasis on wearable products, display issues, visual interaction, physical manipulation and task and objective analyses.

  • Develop and apply rigorous design and usability processes in the investigation of technical problems. 

  • Advocate for user research best practices and demonstrate research value through discovery of end user needs and contributions through design thinking exercises.

  • Effectively communicate research insights through a variety of methods, from rich narrative through measurable design requirements and specifications, contributing to organizational knowledge and improving end user experiences.

Desired Skills/Experience:

  • Demonstrated experience planning and executing short- and long-term research projects addressing complex user problems.

  • Demonstrated written and verbal communications skills, including techniques to present research findings, and communication and persuade through rich user stories.

Soft Skills:

  • Exceptional interpersonal skills, demonstrating strong empathy and a passion for understanding user needs.

  • Ability to collaborate effectively and work with the full range of user experience design professions as well as product management and software development.

  • A rich appreciation for culture and end user work practices should complement your strong knowledge base in research and design.

Technical Skills:

  • Experience with prototyping tools such as Axure, InVision or Omniture, as well as editing and animation tools such as Animate, Premier, or After Effects are a plus.


Basic Requirements
  • Must hold a Bachelor’s Degree in HCI/MMI, UX Design, Experimental Psychology, Engineering Psychology, Cognitive Science, Industrial Design, Anthropology, Sociology, or other user research related discipline.

  • 2+ years professional experience with a Master's Degree, or 5+ years experience with Bachelor’s Degree


Travel Requirements
10-25%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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