Motorola Solutions
We help people be their best in the moments that matter.
Chicago, IL

Sr. Staff UI/UX Researcher at Motorola Solutions (Chicago, IL)

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Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview
Want to design products that actually matter? Do you believe that the challenges facing public safety today can be solved by a thoughtful and holistic approach to user experience design? At Motorola Solutions, we help people be their best in moments that matter. We help firefighters see into burning buildings and police officers see around street corners. We are making schools, airports, hospitals and other public spaces safer by envisioning new technology for the future. The INNOVATION DESIGN TEAM at MOTOROLA SOLUTIONS is seeking a Sr. Staff UI/UX Researcher who is passionate about the same things we are: Future-facing technology, tackling complex problems, and the power of Design to make a difference in the lives of an incredible Mission Critical user group including Police, Fire, Security, and EMS, as well as in business essential commercial markets. Come work with our award winning design team.
Job Description

Do you have a passion for really understanding why our users work as they do and how they get their jobs done? Do you want to uncover ways to make them safer and more effective in what can be challenging work environments? If so, you’ve come to the right place.

As a Sr. Staff UI/UX Researcher, you will be part of a community of researchers and designers tasked with overcoming complicated user challenges, transforming them into meaningful and critical experiences. You should already have a strong foundation in qualitative and quantitative research methods and a demonstrated ability to observe users and evaluate system performance across a range of roles, tasks and environmental conditions. You will work with a small, distributed and highly collaborative team to investigate user needs, behavior and workflows, and use research insights to help envision new design solutions that demonstrate sound physical, cognitive and social human factors practices.

***Must include portfolio, personal website, or work samples demonstrating user-centered research experience to be considered for the position***

Scope of responsibilities:

  • Create test materials and rigorous test plans for the measurement of individual and team performance across a variety of public safety and commercial products and applications.  

  • Develop user profiles & personas, workflows & scenarios and documentation of best practices to accommodate human physical, cognitive and social constraints within appropriate environmental, cultural and organizational contexts. 

  • Contribute to the development and implementation of design concepts, providing guidance on user interface design considerations, with emphasis on wearable products, display issues, visual interaction, physical manipulation and task and objective analyses.

  • Develop and apply ergonomic, design and usability processes in the investigation of technical problems. 

  • Effectively communicate research insights through a variety of methods, from rich narrative through measurable design requirements and specifications describing user interfaces and internal structures for products.

Desired Skills/Experience:
  • Demonstrated experience planning and executing short- and long-term research projects addressing complex user problems.

  • Demonstrated written and verbal communications skills, including techniques to present research findings, and communication and persuade through rich user stories.

Soft Skills:
  • Exceptional interpersonal skills, demonstrating strong empathy and a passion for understanding user needs.

  • Ability to collaborate effectively and work with the full range of user experience design professions as well as product management and software development.

  • A rich appreciation for culture and end user work practices should complement your strong knowledge base in research and design.

Technical Skills:
  • Experience with prototyping tools such as Axure, InVision or Omniture, as well as editing and animation tools such as Animate, Premier, or After Effects are a plus.

Basic Requirements
  • Must hold a Master’s Degree in HCI/MMI, UX Design, Experimental Psychology, Engineering Psychology, Cognitive Science, Industrial Design, Anthropology, Sociology, or other user research related discipline.

  • 2+ years professional experience with a Master's Degree

Vaccine Requirement

Motorola Solutions is a U.S. Federal contractor and must comply with the recent U.S. Government Executive Order requiring that Federal contractors ensure that their U.S. employees are fully vaccinated against COVID-19 by January 4, 2022. Accordingly, Motorola Solutions requires all US employees, even those working from home, to be fully vaccinated unless entitled to a reasonable accommodation based on a qualified medical condition or religious belief.

If you are unable to be fully vaccinated due to a qualified medical condition or religious belief, you will be required to apply for a reasonable accommodation prior to moving forward with the recruitment process. As a part of this process you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, an offer for employment will not be made.

Travel Requirements
Relocation Provided
Position Type
Referral Payment Plan

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Where we are

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

What are Motorola Solutions Perks + Benefits

Motorola Solutions Benefits Overview

Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications

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