Sr. Staff UX Researcher
Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department OverviewWant to design products that actually matter? Do you believe that the challenges facing public safety today can be solved by a thoughtful and holistic approach to user experience design? At Motorola Solutions, we help people be their best in moments that matter. We help firefighters see into burning buildings and police officers see around street corners. We are making schools, airports, hospitals and other public spaces safer by envisioning new technology for the future. The INNOVATION DESIGN TEAM at MOTOROLA SOLUTIONS is seeking a Sr. Staff UI/UX Researcher who is passionate about the same things we are: Future-facing technology, tackling complex problems, and the power of Design to make a difference in the lives of an incredible Mission Critical user group including Police, Fire, Security, and EMS, as well as in business essential commercial markets. Come work with our award winning design team.
Job Description
Do you have a passion for really understanding why our users work as they do and how they get their jobs done? Do you want to uncover ways to make them safer and more effective in what can be challenging work environments? If so, you’ve come to the right place.
As a Sr. Staff UX Researcher, you will be part of a community of researchers and designers tasked with overcoming complicated user challenges, transforming them into meaningful and critical experiences. You should already have a strong foundation in qualitative and quantitative research methods and a demonstrated ability to observe users and evaluate system performance across a range of roles, tasks and environmental conditions. You will work with a small, distributed and highly collaborative team to investigate user needs, behavior and workflows, and use research insights to help envision new design solutions that demonstrate sound physical, cognitive and social human factors practices.
***Must include portfolio, personal website, or work samples demonstrating user-centered research experience to be considered for the position***
Scope of responsibilities:
Independently plan, create and execute on research strategies that leverage a range of exploratory and evaluative user research methods to help define innovative products, applications and services.
Advocate for user research best practices and demonstrate research value through discovery of end user needs and collaboration with designers, developers and product owners to incorporate research findings.
Effectively communicate research insights through a variety of methods, from rich narrative through measurable design requirements, contributing to organizational knowledge and improving end user experiences.
Desired Skills/Experience:
Demonstrated experience planning and executing short- and long-term research projects addressing complex user problems.
Demonstrated written and verbal communications skills, including techniques to present research findings, and communication and persuasion through rich user stories.
Prior experience with B2B user research on network management tools and other enterprise-grade applications is highly desired.
Soft Skills:
Exceptional interpersonal skills, demonstrating strong empathy and a passion for understanding user needs.
Ability to collaborate effectively and work with the full range of user experience design professions as well as product management and software development.
A rich appreciation for culture and end user work practices should complement your strong knowledge base in research and design.
Technical Skills:
Experience with design and prototyping tools such as Adobe CC, Axure, or Figma, as well as user data analysis and testing tools are a plus.
Basic Requirements
Must hold a Master's Degree in HCI/MMI, UX Design, Experimental Psychology, Engineering Psychology, Cognitive Science or other UX research related discipline.
2+ years professional experience with Master’s Degree.
Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.
Travel Requirements10-25%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.