SR. UX Designer

| Chicago
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This is a unique opportunity to join one of Chicago’s fastest-growing startups that is reshaping the logistics industry. FourKites is looking for a UX champion that will take our products to the next level. This Sr. Product Designer will live to solve real world problems by observing users in their natural environment, listen and read between the lines to identify true unmet problems. 

In this role, you will explore and evaluate possible design solutions that address user needs; test solutions for viability through a range of qualitative and quantitative methods; measure design and user performance to plan for future iterations; work closely with product managers and engineering teams to optimize solutions for success and bring to market.

About you

  • You are a compelling storyteller, able to build empathy and convey the mindset of users to the broader organization. 
  • You have the ability to ask meaningful and impactful questions while being an excellent listener with keen attention to detail. 
  • You love collaborating with others; they should also love collaborating with you.
  • You embrace ambiguity.
  • You are passionate about building, prototyping, and continually evolving digital products throughout the product lifecycle.
  • You can convey concepts through sketches, flows, wireframes, clickable prototypes, etc. – whatever method you determine to be the most efficient and effective to gain alignment and support from your target audience.
  • You’re a systems thinker; you can logically visualize complex systems and user interaction flows. 

Responsibilities

  • Works with the triad (Product Owner and Engineering leads) to prioritize features and product enhancements that meet customer needs and deliver value to our users and the business.
  • Contributes to early stage discovery and product definition by developing a deep understanding and definition of users, framing the problem, evaluating current state experiences and areas of competitive disadvantage, designing concepts and prototypes.
  • Plans and conducts user research, user testing, and other activities that bring user feedback into the product design process; Regularly shares findings and insights with PM and Engineering.
  • Facilitates design thinking workshops with customers and internal stakeholders.
  • Translates business requirements and user needs into tangible interaction design through detailed user flows, wireframes, and low-fidelity prototypes.
  • Mentors and trains junior UX team members to ensure quality of design delivery within the product team and beyond.
  • Works with the Director of UX and UX leads to streamline processes, workflows, and templates in support of lean and agile methodologies.
  • Stays abreast of innovations in Supply Chain, UX best practices, interaction design trends and patterns, and tools/topics of interest to the UX community.
  • Contributes thought leadership and evangelizes the value of UX to the broader business through lunch & learns, workshops, and other activities.

Qualifications

  • Firm understanding of human-centered design and design thinking techniques.
  • 3+ years of work experience in a product design/UX role.
  • Demonstrated understanding of design, usability, and research best practices and standards.
  • Familiarity with web accessibility guidelines and standards (e.g., AA and ADA) Familiarity with delivering UX artifacts within an agile or lean framework (e.g., design sprints, dual-track agile)
  • Knowledge of Atlassian JIRA and Confluence platforms for agile collaboration.
  • Experience with current design and rapid prototyping software, specifically Sketch + Invision.
  • Practical knowledge of analytics/behavioral analytics tools such as Pendo and HotJar preferred.
  • Experience with qualitative and quantitative user research methods.
  • Experience with A/B and multivariate test design and analysis.

FourKites is the largest predictive supply chain visibility platform, delivering real-time visibility and predictive analytics for the broadest network of Global 1000 companies and third-party logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance and strengthen end-customer relationships. With a network of more than four million GPS/ELD devices, FourKites covers all modes, including truckload, LTL, ocean, rail, intermodal, last mile and parcel. The platform is optimized for mobile and equipped with market-leading end-to-end security.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

Modern office space with panoramic views of downtown Chicago. Located in the Ogilvie Transportation Building, that's connected to all of downtown!

An Insider's view of FOURKITES

What are some social events your company does?

I'm part of our Hype Squad that helps plan company events, including happy hours, summer and winter parties, co-ed sports teams, DNI groups, and volunteering in the community to name a few. Anyone can join, and it's fun being a part of strengthening a positive and engaging culture.

Mackenzie

Talent Acquisition Specialist

What projects are you most excited about?

We are working on a project to add functionality to our platform that will increase our customer’s visibility and add flexibility to our integrations. This has required collaboration between multiple departments to ensure that the scoping of the multiple product enhancement tickets are detailed and address the problems of all stakeholders.

Ashley

Director, Carrier Operations-Customer Success

How does the company support your career growth?

Our office is really a tight-knit community; people hang out outside of work, everyone gets along and it's a pleasant, open and collaborative culture. I really enjoy working for FourKites because of the great work-life balance, the fact there is a lot of growth opportunities, and I feel like I am working towards both my personal and company goals.

Georgios

Staff Accountant

What are some social events your company does?

A fun way we like to provide and share recognition is through our quarterly Cheers to Peers, Nice Cream Socials that Kaitlin, our Front Desk and Office Coordinator puts together. It's a great opportunity to provide recognition to others, mingle with different teams, and eat ice cream - what could be better!

Jenny

Talent Acquisition Specialist

What are FOURKITES Perks + Benefits

FOURKITES Benefits Overview

We provide an elite tier of benefits, have a bias for promoting within, and an array of fun office perks, snacks, happy hours, team events, and company outings.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
FourKites has the "Fun Committee" to help create new happy hour ideas, spirit weeks, summer and winter parties, new swag ideas and co-ed sports teams.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
FourKites provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
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