Vivid Seats
Vivid Seats connects fans with the live events they love.

UX Design Manager

Sorry, this job was removed at 6:53 p.m. (CST) on Monday, July 17, 2023
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Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2023, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:    

As a User Experience Design Manager at Vivid Seats, you’ll mentor designers on the team to deepen and broaden their design thinking, as well as their presentation and design skills. You’ll work with the business to understand how to position the team to partner more effectively to meet agreed upon goals. You’ll drive toward greater understanding of the end user’s needs and strategically advocate for solutions to any friction or blockers within the current Vivid Seats journey.
In addition to bringing manager best practices, you will develop a collaborative, cross-disciplinary and high-performing team while overseeing and improving organizational design, structure, priorities, management processes and reporting information systems. They will be responsible for hiring and promoting talent, while building productive, value-added partnerships with vendors. You will also be integral in building an engaged Vivid Seats corporate culture. “How” results are achieved will be as important as “what” is achieved.

How your role contributes to the success of Vivid Seats:  

  • Oversees the creation of team member's individual goals to align with department goals and defines success outcomes.
  • Encourages innovation and curiosity. Leads by example by bringing ideas to the table and encouraging team discussions. Rewards enthusiasm for solving business and user challenges.
  • Strong focus on end user experience and demonstrates a clear passion for the customer. Understands and can describe different user journeys and needs to translate to design and product outcomes.
  • Facilitates design challenge workshops. Helps the team uncover new business opportunities. Creates a UX roadmap, influences future product prioritization. Communicates strategic direction in written and oral formats as set for the team.
  • Brainstorms constructively with others. Understands business strategy as defined and shared by the business/manager.
  • Enables the UX leader to build a strong foundation of UX within the organization. Ensures the team always conducts competitive/comparative analysis, user research, and delivers data and insights driven design solutions for B2C initiatives
  • Identifies improvement areas and possible competitive advantage for exploratory research to build a case for future enhancements.

How your role expectations will progress as a UX Manager in the first 30, 90, and 180 days:  
30 days in 

  • Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.
  • Understand your teams’ contributions and the needs of stakeholders that rely on your deliverables to bring business objectives to life.
  • Set weekly touch points with direct reports to understand their role, motivations, and needs, building trust and leading with empathy.

90 days in 

  • Empower and coach team members to achieve personal and functional goals that correlate to department objectives.
  • Develop and lead initiatives for your team that enhance process, drive innovation, and build on Vivid Seats values.

180 days in 

  • Monitor and evolve team deliverables, individual goals, and overall performance to ensure alignment with broader initiatives of your department and the organization while coaching your team to grow skill sets.
  • Collaborate with stakeholders to confirm accurate prioritization and refine processes for collaboration and best practices.
  • Meaningfully contribute to department roadmap exercises that balance current needs with future strategic initiatives.

What You’ll Bring:  

  • 5+ years’ experience as a User Experience Designer and 3+ years’ experience in managerial role
  • Solid understanding of UI/UX philosophies and processes
  • Experience with solving UX problems, designing solutions for both B2C and B2B experiences
  • Experience in partnering with researchers to drive studies
  • Grounded in design thinking and perpetually curious with a continual desire to ask better questions
  • Superb visual and verbal communication skills
  • Proficient in Figma designing and prototyping 
  • Previous A/B testing exposure, collaboration with product teams and data-driven design work
  • Experience and/or willingness to work in an agile environment

Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

Location: Chicago, IL  

We believe in a hybrid working model which provides employees the flexibility to take advantage of in-person and remote collaboration. Check out our brand new HQ office, bursting with the energy of live events fandom and the vibrancy of Chicago’s rising tech scene. 

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. 

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What are Vivid Seats Perks + Benefits

Vivid Seats Benefits Overview

We make it easier for you to give it your all. While you are transforming the live event industry, we will take care of you and people who matter to you.
We've got you cover with a variety of Health, Dental and Vision packages to help fit your needs; 100% Employer Paid Life Insurance, AD&D and EAP; STD and LTD.
One of the most competitive 401 (k) programs on the market.
Continuing education opportunities and rewarding performance incentives
PTO, Maternity and Paternity policies that afford you the flexibility to take planned time off as needed.
In-office happy hours, holiday and summer events, company-sponsored sports leagues, catered lunches.
Stocked kitchen with healthy snacks!

Volunteer in local community
Committed to partner with organizations and causes that are important to our employees and our communities.
Partners with nonprofits
Corporate Social Responsibility is important to us - we have a team dedicated to leading these efforts both in a local and national scope.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Employees trained on best practices supporting data-driven decisions - starting with recruiting and hiring.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
All employees are offered equity as part of our total rewards package.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Generous parental leave
Family medical leave
Company sponsored family events
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We offer credits and discounts on tickets to attend your favorite events along with great health insurance plans with healthy employer subsidies (like monthly care packages for our remote employees!) and pre-tax commuter benefits. All employees are encouraged to use no questions asks mental health days and a floating holiday. When in the office we host catered lunches and regular happy hours to recognize birthdays and celebrate successes. Our corporate office provides a fully paid in-building gym membership for morning yoga or lunchtime run. Employees are also able to work a hybrid schedule, providing the balance life requires, when we need it.

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