UX Research Lead

| Chicago

ABOUT US

We connect customers to the brands they love by way of a thriving marketplace and a members-only service that provides benefits across 140+ of the best online stores. Our members save time and money with benefits including free 2-day shipping, easy 2-click checkout, and free returns all while we help them stay up on the latest trends that appeal.

For merchants, we’re driving eCommerce business, producing insights with a growing data analytics practice to boot. With a powerful two-sided network and a robust data platform, we’re creating an eCommerce win-win, helping retailers compete. The landscape of retail is changing and we’re here to empower retailers to take their place in that exciting evolution.

We have people in offices around the world: Headquartered in Chicago, with offices in Conshohocken, PA (Philly area), New York, San Mateo and Krakow, Poland. We hustle to get things done, creating wins for customers, merchants and each other.


ABOUT THE ROLE

Do you want to create the future of retail for millions of consumers? At ShopRunner, we’re changing the way we deliver experiences to our consumers and partners by putting the customer at the forefront of everything we do. As a User Experience (UX) Research Lead, you will mentor talented researchers and start building a research practice that creates a strong culture of research across the organization. This is a key role that will become a trusted, strategic partner to design and product leaders as well as executives. The work you do at ShopRunner will positively impact the lives of millions of consumers every day.


WHAT YOU'LL DO

  • Lead and mentor talented UX researchers to build their craft, strengthen our existing methods toolkit, incorporate best practices across research projects, and implement processes to build a strong research practice
  • Partner with design and product leaders to implement a repeatable, human-centered design process that solves complex problems and creates experiences that customers love
  • Develop a strategic research roadmap and prioritize research opportunities that drive a measurable positive impact on the product and user experience
  • Design and execute research studies across multiple products to derive actionable insights about our users’ needs, attitudes, behaviors, emotions, pain points and preferences
  • Lead cross-functional design-thinking sessions to build user empathy and drive innovation
  • Build trusting relationships across analytics, design, engineering, marketing and product
  • Balance your time between being a people leader and a hands-on UX researcher

ABOUT YOU 

  • Obsessed about customers, never settling for good enough and inspiring others on the team to do the same
  • BA/BS degree in Psychology, Human-Computer Interaction, Anthropology, Human Factors or a related field; Master’s degree preferred
  • 6+ years of experience driving UX research for large-scale digital products
  • 1-2 years of experience leading a UX researcher team
  • Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during each phase of the product development lifecycle
  • Experience combining qualitative and quantitative data for deeper insights
  • Proven track record of influencing the product and design strategy
  • Highly proactive, willing to take ownership and accountability, requires limited oversight
  • Comfortable working in a fast-paced, rapidly changing environment
  • Ability to travel domestically < 10%

We want you to bring your whole human self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages

Location

The beauty of our office is you can get everything you need, without ever having to leave the building. Food, post office, gym.... take that, winter!

What are ShopRunner Perks + Benefits

ShopRunner Benefits Overview

From generous PTO to weekly work-from-home, amazing parental leave, and volunteer time off, we've crafted the kind of benefits plan that supports a stellar employee experience! When you join ShopRunner, you get best-in-class healthcare for you and your family, 401k matching that vests immediately, an annual educational budget, and meaningful company options that give all Shoprunners some skin in the game. It’s all part of our culture of creating an environment that allows you to be your best self at work.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
ShopRunner values what our employees can do, not what time they sit down at their desks. We work hard and we show up, but we don't punch in and out.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Baseball games, holiday parties, darts, trivia, parties on our patio -- we make time to get to know one another and have fun.
Game Room
No game room, but we do have board game and trivia nights!
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday. Employees get free lunch on Thursday.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
We sponsor conferences, our teams speak at conferences, and we offer an annual reimbursement program for continuing education.
Tuition Reimbursement
Lunch and learns
Our lunch and learns run the gamut, and have included everything from product demos, to financial advising, trends in ecommerce, and interview training. We make time to learn from one another.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.
Continuing Education stipend
Time allotted for learning
ShopRunner sets up quarterly hack weeks, where we focus on new ideas and special projects.
Online course subscriptions available
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