divvyDOSE is a new kind of home-delivery pharmacy in a hyper-growth phase. Our vision is to fix and reimagine healthcare for everyone. Our mission is to improve the quality of people’s lives by fixing all the problems around getting and taking their medications. We've taken the first step by simplifying adherence.

We’re now part of Optum and the UnitedHealth Group family of businesses, backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone.

Our company is professional but fun, dedicated yet quirky. We are fast-paced, highly-motivated doctors, pharmacists, designers, technologists, and support staff who focus on health and wellness (and if we’re being honest, sometimes pizza) and most of us have slight obsessions with our pets. We want to make a difference in the lives of our customers by treating them like friends and family. We offer a competitive salary and comprehensive benefit plan. For more information about us, visit https://site.divvydose.com/careers.html.

Are you looking for a way to create next-level results with a human approach? Then look at opportunities with divvyDOSE, where changing the world is just one result of doing your life’s best work.

About the Role

UX Research Manager

This is a leader and a practitioner role. You will be conducting research studies AND managing and mentors team members

As a Manager, you will lead, inspire, and grow the talent of the other UX researchers. Your responsibility is to build your team members’ confidence and help each person become better designers, story tellers, and business thinkers. You will lead the team in establishing the research process and deliverable standards; answering the question “how do we conduct UX research at divvyDOSE?”

As a UX Researcher, you are responsible for helping us understand our customers’ needs and collaborate in the creation of the experiences that make a difference in their lives. You will collaborate with product managers in the creation of a research road. You will also collaborate with design, engineering, and other Optum research teams to improve the quality we deliver to customers' lives through innovative design and compassionate service.

You are someone energized by listening to customers and telling their stories. The insights you uncover will inform strategic decisions for our products, inspire innovation, and help us make data-driven design decisions.

You are curious, innovative, and humble — hungry to learn and a desire to solve all the customer problems. Scrappy yet think systematically and plan for scalability. Open, optimistic, action-oriented, and energized by making an impact.

We care deeply about the humans in our care and on our teams. We are committed to helping you gain valuable experience, broaden your skills, have fun, and feel valued every day.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Establish research roadmaps, objectives, proposals, and methods based on business goals and priorities.
• Work closely with Product and Design teams to identify research needs, map user activities and behaviors, test solution ideas and concepts, and evaluate prototypes and products for desirability and usability.

• Facilitate team ideations and workshops to collaborate on and co-create product recommendations, user journeys, task flows, etc. based on user research.

• Create robust user profiles and personas, continuously improved and refined with new learnings from research and other data sources.

• Educate others about user-centered design practices and evangelize a design-led approach.

• Help us paint a full picture of users and their contexts by connecting the dots between primary research, secondary research, usage data, support call logs, etc.

• Coach, mentor, and foster a culture and community that supports each other and strives for excellence.
• Recruit, retain and develop top-notch UX talent

Knowledge, Skills & Abilities:

• Passion for identifying solutions for people to have healthier and happier lives through a better pharmacy experience.
• Expertise in planning UX research studies to answer business questions, test hypotheses, and achieve learning goals.

• Working knowledge of customer insights and data analytics and how various research techniques and data combine to tell a broader story on the customer journey

• Experience conducting interviews, field visits, moderated and unmoderated usability studies, card sorting, diary studies, intercepts, and online experiments (A/B testing).

• Experience integrating user research into product design practices including lean UX methods, discovery, design thinking, co-creation, and agile delivery.

• Experience training other team members to participate or partner in research studies.

• Excellent analytical skills and ability to quickly review and synthesize large amounts of information and distill into meaningful insights.

• Strong critical thinking and creative problem-solving skills, with an ability to be flexible and adaptable.

Requirements

• Bachelor’s degree in experience design, human-computer interaction, psychology, anthropology, or similar
• 7 years experience in human-centered design including quantitative and qualitative research
• Working knowledge of customer insights and data analytics and how various research techniques and data combine to tell a broader story on the customer journey
• 2 years experience in people management and leadership
• Portfolio showcasing your research work

Benefits

In addition to a competitive salary our company offers comprehensive medical, dental, and vision plans and contributes to an HSA annually.

Our Culture:

We are a very collaborative group that is inclusive, fun, and hard-working. We appreciate the value in diverse backgrounds and experiences so that we can create the best product through different perspectives and ideas. Currently, several of our engineers are based in Chicago but working from home during COVID (and flexibility to continue that once we open up the office), as well as fully-remote engineers throughout the country; we strive to create an environment where you can do your best work in the environment and location that is best suited for each individual. As a member of our team, you can expect to work with intelligent, curious, and motivated peers who value and respect your perspectives.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

Employment with divvyDOSE is AT WILL, and can be terminated at any time, for any reason, by either party.

We encourage individuals with disabilities and veterans to apply. Applicants who require an accommodation related to the application and/or review process may reach out to us at: [email protected].