Jobs//Hybrid//Design + UX//

UX Researcher

iManage
| Hybrid
Sorry, this job was removed at 8:18 a.m. (CST) on Thursday, June 23, 2022
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We offer a flexible working policy that supports the health and well-being of our iManage employees. As an organization, we value collaborating and learning from our peers in person, while providing the necessary flexibility for our employees to have a meaningful work-life balance. Please reach out to learn more.

Being a UX Researcher at iManage means…

You will impact the direction for a suite of enterprise software solutions across multiple domains (security, Artificial Intelligence/Machine Learning, productivity) built for web, mobile, and desktop consumption. You will work closely with our senior research staff and take on responsibilities in planning and implementing user research activities, synthesizing qualitative/quantitative data, translating research insights into actionable design recommendations. This is a hands-on role that includes designing and documenting research plans, identifying key user personas, moderating user research sessions, and reporting findings to project team and stakeholders.

One of our leaders, Lead UX Researcher (Ruby Basra) puts it best: ”An iManage UX Researcher will get the opportunity to learn directly from experienced members of our team and impact a wide variety of both web and mobile products. You will partner closely with other UX researchers, as well as interview and interact with end-user participants in our UX research activities supporting all iManage solutions. Our team is fun, supportive, close-knit, and we are eager to provide mentorship and help you grow.”

iM Responsible For…

  • Establishing foundation for customer satisfaction score (CSAT) across 2-3 products
  • Reviewing user feedback with PM/UX team to establish themes
  • Coordinating follow up user interviews & preparing interview scripts
  • Conducting contextual inquiry interviews
  • Synthesizing the incoming data and producing relevant reports
  • Conducting usability tests & reporting the findings
  • Catalyzing qualitative data capture for new features
  • Working closely with UX designers, developers & product team to understand human-centered designs based on your knowledge of HCI fundamentals
  • Organizing research data repository with appropriate topics, user personas, participants database

    iM Qualified Because I Have…

    • 1-3+ years’ experience as a UX Research or other related role
    • Passion in uncovering pain points and delights in digital products, as well as helping to solve difficult user experience problems based on my research
    • Experience collaborating with designers, developers and product team
    • Experience moderating sessions for mobile or web application testing (either in-person or remote)
    • An ability to effectively articulate issues and concerns to team members and clients as well as working to strategize potential solutions
    • Excellent verbal and written communication skills
    • Proven ability of conducting user research in a LEAN UX environment and Agile/Scrum development process

    iM Getting To…

    • Join a supportive, experienced team benefiting from continuous growth within an inclusive, encouraging and vibrant culture 
    • Onboard remotely and be included in all aspects of iManage life 
    • Collaborate cross functionally 
    • Focus on meaningful work, solving complex, real world issues utilizing the latest technologies and protocols 
    • Own your learning and growth within our career development support framework plus, access a huge range online learning library 
    • Receive competitive benefits that include; attractive salary based on market data, health/vision/dental/life insurance, 401k matching, performance bonuses, flexible working environment, generous PTO, unlimited sick days and so much more! 

    About iManage…

    iManage is dedicated to Making Knowledge WorkTM. Over one million professionals across 65+ countries rely on our intelligent, cloud-enabled, secure knowledge work platform to uncover and activate the knowledge that exists inside their business content and communications.

    We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.

    So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. How we find meaning in everything we do.

    Whoever you are, whatever you do, however you work. Make it mean something at iManage. 

    Learn more at: www.imanage.com

    Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/

    #LI-LM1

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    Technology we use

    • Engineering
    • Product
    • Sales & Marketing
    • People Operations
      • C#Languages
      • C++Languages
      • JavaLanguages
      • JavascriptLanguages
      • PythonLanguages
      • ScalaLanguages
      • ReactLibraries
      • ReduxLibraries
      • AngularFrameworks
      • DjangoFrameworks
      • DockerFrameworks
      • KubernetesFrameworks
      • Node.jsFrameworks
      • React NativeFrameworks
      • SparkFrameworks
      • SpringFrameworks
      • MariaDBDatabases
      • MongoDBDatabases
      • Microsoft AzureServices
      • Google AnalyticsAnalytics
      • CanvaDesign
      • FigmaDesign
      • InVisionDesign
      • SketchDesign
      • AsanaManagement
      • JIRAManagement
      • TrelloManagement
      • LinkedIn SalesNavigatorCRM
      • SalesforceCRM
      • Salesforce CPQCRM
      • Adobe CampaignLead Gen
      • MarketoLead Gen
      • SlackCollaboration
      • ZoomCollaboration

    Location

    Our headquarters is in the Chicago Loop, centrally located near the Metra train stations. We also have offices in Bay Area, London, Belfast, Toronto, Bangalore, and Australia!

    An Insider's view of iManage

    What’s the vibe like in the office?

    What most stands out to me is our people. All of our opinions are so valued and appreciated, whether you're new or have been here for 10 years. I'm inspired to be creative, and I start my day with a ton of energy. From day one, our leaders encouraged sharing my ideas and to provide solutions on my own, indicating trust and giving us space to grow.

    Suyash

    Principal Data Architect

    What does your typical day look like?

    To me, working at iManage means working alongside, as well as with, some of the smartest individuals in their fields. There has never been someone not willing to help in every way, regardless of their status (managers, leads, colleague), their schedules, or their respective teams.

    Morgan

    Technical Support Engineer

    How does the company support your career growth?

    Employees are given the freedom to expand and define their role. Everyone has their personal brand, and you can actually see how each individual plays an important part in our continued growth.

    Grace

    Cloud Renewals Program Manager

    What is your vision for the company?

    Our mission is to create a workplace that enables our employees to thrive and be happy. An environment where they can be their best selves, to grow professionally and intellectually. You are able to learn and try new ways of doing things; for example leveraging the latest technologies and applying them to solve interesting problems for our clients.

    Neil

    CEO

    What does career growth look like on your team?

    To me, working at iManage means embracing change to become better. It means thriving in a diverse environment, respecting the differences and working together towards a common goal.

    Sandhya

    Data Scientist

    What are iManage Perks + Benefits

    iManage Benefits Overview

    Compensation and Benefits:
    We are committed to bringing our employees top of line rewards packages that support physical, mental, and financial well-being. Our approach to compensation is guided by rigorous market research that benchmarks us against top companies globally and a strong sense of fairness. We strive to offer a competitive package through a consistent and equitable process for employees.

    Our investment in our employees includes things like health benefits (Medical, dental and vision), paid leave, professional development, community events and retirement planning (401k match).

    Company Culture:
    We have a collaborative culture, open floor plan, casual dress code, company outings and team activities, happy hours, and offer commuter benefits! We have shifted to a flexible working policy.

    Opportunity to learn new skills:
    We're working with the latest tech, and you have the opportunity to work with the best and brightest. We offer training & development, lunch and learns, and constantly invest in our people. We also support getting certifications and networking.

    And More...
    - Centrally located offices just short walks from major transit stations!
    - We are in rapid growth stages, expanding FAST with no plans to slow down soon!
    - Free snacks, drinks + beer/wine
    - Game room + Ping Pong table

    Culture
    Volunteer in local community
    We have an employee resource group dedicated to local charity events and opportunities across the globe.
    Partners with nonprofits
    iManage partners with Lakeview Pantry and Meals on Wheels
    Open door policy
    OKR operational model
    Team based strategic planning
    Open office floor plan
    Employee resource groups
    Employee-led culture committees
    Hybrid work model
    President's club
    Employee awards
    Flexible work schedule
    iManage recognizes the need for flexibility and the importance of work/life balance, and offers the flexibility to work from home as well as on-site.
    Remote work program
    We offer a flexible working policy that supports the individual needs of each of our employees
    Diversity
    Highly diverse management team
    Our leadership team is dedicated to providing a culture of diversity, equity, inclusion, and respect.
    Mandated unconscious bias training
    Diversity manifesto
    Diversity employee resource groups
    We have employees and leaders dedicated to ensuring our iMPact Communities (iManage's Employee Resource Groups) are successful, including iMBlack, iMProud, iMWomen, and iMCaring.
    Hiring practices that promote diversity
    Diversity recruitment program
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability insurance
    Dental insurance
    Vision insurance
    Health insurance
    In addition to robust medical coverage, we also provide access to HealthJoy, a full-service healthcare concierge platform.
    Life insurance
    Wellness programs
    Team workouts
    iManage's team fitness initiatives include group Triathlon/Marathon training, step challenges, and more!
    Mental health benefits
    We offer Healthy Minds @Work. This program includes a well-being assessment, along with full access to the Healthy Minds Program app, where you have access to thousands of hours of guided meditations
    Wellness days
    Financial & Retirement
    401(K)
    Employer match with immediate vesting
    401(K) matching
    Employer match with immediate vesting
    Company equity
    Performance bonus
    Charitable contribution matching
    Check out our 'Employee Charity Spotllight' Blog https://imanage.com/blog/employee-charity-spotlight-imanages-debbie-amatangelo-working-with-angels-of-hope/
    Child Care & Parental Leave Benefits
    Childcare benefits
    Generous parental leave
    Primary leave: 20 weeks paid 100% Secondary leave: 10 weeks paid 100% There is no assumption of gender in the primary vs secondary, as we work to recognize the need to #breakthebias.
    Family medical leave
    Return-to-work program post parental leave
    Fertility benefits
    Vacation & Time Off Benefits
    Generous PTO
    iMAway is iManage’s flexible time off policy. Whether it’s for vacation, volunteering, celebrating holidays, or spending time with family, you have the flexibility to take the time off that you ne
    Paid volunteer time
    Paid holidays
    Paid sick days
    Employees receive unlimited hours per year of paid sick leave. If you're sick, we want you to prioritize self-care and getting healthy before returning to work.
    Flexible time off
    Bereavement leave benefits
    Office Perks
    Commuter benefits
    iManage offers pre-tax commuter benefits for all employees.
    Company-sponsored outings
    Free snacks and drinks
    Some meals provided
    Breakfast provided a few days of the week! We also get healthy snack options delivered on Wednesdays.
    Company-sponsored happy hours
    Thirsty Thursday is celebrated every week in our Chicago office. Beer on tap, wine and la croix in the fridge, and our Bevy machine is always available.
    Recreational clubs
    iManage has a running/biking club and participates in annual Triathlons.
    Relocation assistance
    Home-office stipend for remote employees
    Meditation space
    Mother's room
    Onsite gym
    Professional Development Benefits
    Job training & conferences
    Every year we set aside a budget for each department to spend on further education and development opportunities. Continuous learning is core to who we are!
    Lunch and learns
    Promote from within
    Mentorship program
    Continuing education available during work hours
    Online course subscriptions available
    Customized development tracks
    Paid industry certifications
    Personal development training
    Apprenticeship programs

    Additional Perks + Benefits

    Every year iManage nominates an "Employee of the Year" award; where the winner is awarded a stipend to spend on a trip of their choosing. Our most recent winner went to Hawaii all expenses paid!

    View full list of perks + benefits

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