UX Strategist

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PRIMARY OBJECTIVE

UX Strategists at One North work across a range of digital experiences from websites and intranets to applications and software. They are researchers, consultants, information architects and designers.

As part of the Experience Design team, UX Strategists drive the user-centered design process for clients and cross-functional teams. They follow a test-and-learn iterative approach to drive design solutions forward. They ensure our solutions intersect our end user needs and clients’ business objectives, while balancing technical feasibility.

UX Strategists use design thinking, research and collaboration to gain empathy and understanding about end users. They think about people deeply, what they need and how they use the experiences we design.

 

RESPONSIBILITIES

· Play a significant role in building and developing client relationships, including leading workshops, presentations, or discovery sessions.

· Lead UX Strategy from Discovery through Define and Design phases.

· Utilize and execute UX research methods as part of the design process, including interviews, surveys, audits, usability testing, A/B testing and analytics analysis.

· Incorporate qualitative and quantitative data to drive design decision making; seek out and recommend new forms of data collection.

· Develop user personas and journey maps that build empathy by illustrating user behaviors, preferences, needs and pain points alongside Digital Strategists.

· Use sketching and prototypes to iterate on solutions.

· Create detailed information architecture, diagrams and flows.

· Create detailed design systems, wireframes and functional specifications.

· Articulate design decisions and trade-offs both visually and verbally to internal and external stakeholders, partnering with Account Managers to educate our clients about the ROI associated with UX recommendations.

· Collaborate closely with Brand Strategy, Digital Strategy, Visual Design, Technology and Account teams to bring the solution to life.

· Work across a spectrum of large- and small-scale projects.

· Bring a strong point of view and approach to the design process.

 

QUALIFICATIONS, SKILLS & EXPERIENCE

· 5-8 years professional experience

· Agency or consulting experience preferred

· Bachelor’s degree preferred

· Strong presentation skills and experience presenting to stakeholders

· Demonstrable experience solving a range of UX problems across a variety of business verticals, technologies and for a variety of user types

· Understanding of usability heuristics, relevant HCI literature and UX best practices

· Excellent verbal and written communication skills

· Ability to multi-task, stay organized and meet multiple deadlines across a variety of projects

· Working knowledge of Sketch, Figma and other current tools for producing wireframes and deliverables

· Experience drafting and conducting usability testing sessions, synthesizing findings and translating them into actionable tactics

· Ability to travel to client sites as projects require, up to 15% of the time

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • ExpressFrameworks
    • MeteorFrameworks
    • Node.jsFrameworks
    • Vue.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • KissmetricsAnalytics
    • OptimizelyAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • TrelloManagement
    • WordpressCMS
    • SitecoreCMS
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

One North's office is located just off the Chicago Riverwalk at the corner of Wacker & LaSalle.

An Insider's view of One North Interactive

What projects are you most excited about?

I really enjoy working with “managed apps,” which keeps clients’ sites and applications the most updated. These projects enable me to get a variety of expertise in all the different platforms we support. I’m a part of all our clients’ implementations, which is challenging and rewarding, and enables me to work with all kinds of clients and teams.

Stephanie

Technical Lead

What makes someone successful on your team?

Employees are most successful when they connect our business goals to their personal growth and career goals. One North continues to evolve in a strategic way to develop quality solutions for our clients’ most complex business challenges, so we’re always looking for new ideas and approaches to solve problems.

Sarah

Manager, Talent Development

What is your vision for the company?

Our aim is to help our clients develop and advance their brands through digital strategy, brand & experience design and technology. Whether it’s helping our clients drive revenue, create stickier client relationships or attract, grow and retain talent, we are the glue that helps our clients engage their most important audiences.

John

CEO

How do you collaborate with other teams in the company?

I collaborate with other teams at One North by helping identify everyone's strengths. When we are able to trust each other and collaborate independently, we can do a lot of great things (really efficiently)!

Ryan

Front-end Developer

What are One North Interactive Perks + Benefits

One North Interactive Benefits Overview

We recognize that our employees are more than digital experience geniuses – they are regular people, too (with regular lives). That's why we've set up a generous employee benefit package to help them maintain a healthy work/life balance.

Culture
Friends outside of work
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
One North offers company funded short-term and long-term disability insurance for all full-time employees.
Dental Benefits
One North offers dental insurance through MetLife to all full-time employees.
Vision Benefits
One North offers vision insurance through Vision Service Plan (VSP).
Health Insurance Benefits
One North's insurance through BCBS offers a PPO plan with an HSA.
Life Insurance
Wellness Programs
One North offers a discount on monthly health insurance costs for employees who receive an annual physical.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Our 401(k) plan allows employees to save for retirement through pre- or post-tax contributions along with employer-matched funds for maximized savings potential. Vesting in the 401(k) is immediate.
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Once employees hit their 1.5-year anniversary, they are eligible for the Parental and Primary Caregiver Leave benefits. Available leave time increases with tenure.
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
All full-time employees are eligible for 4 weeks of PTO per full year. The number of days an employee is eligible for increases with tenure.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Our Transportation Benefits enable employees to also make pre-tax contributions to pay for parking and public transit needs.
Company Outings
Some Meals Provided
Our employees enjoy free lunch (Gratis Grub) every other Wednesday.
Happy Hours
Parking
We offer employees discounted daily parking at a nearby garage.
Recreational Clubs
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.

Additional Perks + Benefits

Our comprehensive benefits program includes Blue Cross Blue Shield PPO Health coverage, as well as a health savings account with employer-funded contributions. We also offer Dental and Vision insurance. All of our full-time employees are eligible for Life/AD&D insurance and Short/Long Term Disability insurance free of cost, with the option to add additional voluntary coverage if desired.

One North's 401(k) plan allows employees to save for retirement through pre- or post-tax contributions along with employer-matched funds for maximized savings potential. Our Transportation Benefits enable employees to also make pre-tax contributions to pay for parking and public transit needs.

We know how important unwinding can be for inspiration, innovation and productivity. Our full-time employees earn 4 weeks of paid time off, in addition to company paid holidays. Employees also begin to accrue additional time off once they reach their 3-year and 10-year anniversaries with the business.

One North also understands how critical it is for parents to bond with their new additions. We provide paid Parental and Primary Caregiver Leave to assist and support employees who experience a new birth, adoption or foster placement of a child.

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