Application Support Engineer

Application Support Engineer
222 W Adams St, 11th Floor
Chicago, Illinois, 60606
United States

West Monroe isn’t a start-up firm, but we act like one.

From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better.

If you are looking to be a “behind the scenes” technologist, this isn’t the place for you. We celebrate driven professionals who thrive in a collaborative environment. We are a team of enthusiasts always focused on improving our execution and our performance. Sound interesting? Then West Monroe Partners just might be the place for you.

Think you’re up to the challenge?
West Monroe Partners is looking to hire an Application Operations Engineer to work on internal IT applications in our Chicago, IL office. This person will need to demonstrate an understanding of IT application operations, including QA/testing, change management, system administration, monitoring, and second-level support. Candidates will work collaboratively with developers, other IT staff, and business stakeholders to setup, deploy, manage, and support applications in production.

Areas of Responsibility
* Build deep knowledge of Kimble products and become a subject matter expert.
* Manage the production instances of business applications for West Monroe Partners, cloud SaaS services (e.g. Salesforce, Concur, Power BI, Kimble).
* Meet with business and technology stakeholders to determine systemic requirements for applications and design production infrastructures and test plans to ensure they are met
* Provide Level 2 support and fulfillment of service requests for applications, acting as the primary escalation point for the Service Desk and NOC
* Collaborate with Product Management, development teams, product vendors, and other IT staff on application development, enhancement, operations, and support
* Perform administration and configuration of applications, including infrastructure configuration and scaling, monitoring, license management, and access audits
* Participate in efforts to develop and execute testing, training, and documentation
* Develop and maintain operating procedures and support documentation for applications
* Follow all ITIL-based standard operating procedures (SOP) and maintain updated ticketing for events, incidents, requests, changes, problems, etc.
* Proactively engage on continuous improvement efforts for application design, support, and operations
* Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance

Qualifications
* 4+ years Customer Support or Technical Support experience for SaaS based solutions
* Excellent organizational, verbal and written communication skills
* Experience deploying and operating IT applications in virtualized and cloud environments
* Experience with IT Service Management and DevOps concepts and methodologies
* Practical knowledge and experience managing enterprise applications
* Understanding of primary distributed application and data center concepts
* Ability to define application monitoring requirements and implement protocols for handling alerts
* Ability to engage Level 1 teams (Service Desk and NOC) to support applications
* Ability to define systemic requirements for applications to ensure maintainability and perform acceptance testing
* Experience diagnosing and resolving errors in complex, distributed applications with multiple nodes and integration points
* Knowledge of general software development process

West Monroe Partners is an Equal Employment Opportunity Employer -
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • AccessDatabases
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases

Location

222 West Adams Street , Chicago, IL 60606

An Insider's view of West Monroe Partners

How do you collaborate with other teams in the company?

West Monroe's collaborative culture allows you to grow professionally by working across practices, industries and offices - all while creating value for the client.

Kirsten

Senior Consultant, Mergers & Acquisitions

What makes someone successful on your team?

If you refuse to shy away from a challenge and enjoy working with an intelligent group of people that genuinely care about those around them, your success will be imminent at West Monroe.

Adam

Manager, Advanced Analytics

What are West Monroe Partners Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

Where you decide to build your career is one of the most important decisions you will make. Our hope is you see the value of building it here at West Monroe Partners. As a firm, we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow and well into the future.

We invest in you. At West Monroe Partners, we don't just give lip service to the philosophy that people matter. We invest in it, through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

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