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Assoc Engineer, End User Compute

| Chicago

“The limit of our growth is going to be our imagination and product ideas – not technology.”      – Mohit Kapoor, CTO

The Associate Engineer is responsible for assisting the site and End-User Computing (EUC) Manager, in maintaining the day to-day IT operations of the corporate office. The associate is expected to provide support for all Microsoft and Apple desktops/laptops/VDIs/mobile devices, setting up new equipment, installing software, device maintenance, troubleshooting hardware and software issues, and developing process and procedures. The Associate Engineer will participate in desktop/mobile related projects for Chicago’s Corporate and remote offices. This person must exhibit task and time management skills, oral and written communication skills, technical expertise, and dedication to resolve problems effectively and efficiently minimizing disruptions.

What we’ll bring:

Work in a multi-disciplinary team to provide day to day technology production support and support for technology projects
Production support to include problems resolution, technology moves, new user’s configuration, hardware, build and operate functions, operating systems, application support, desktops/laptops roll-outs, id administration, etc.
Providing shift cover from Monday to Friday 8am – 5pm. The nature of the business means there can be times throughout the year when weekend and night work is required
Maintain end users’ desktop experience
Executive Support
Provide an extremely high level of customer service
 

What you’ll bring:

Bachelor Degree in Computer Science related discipline or equivalent and
2+ years of experience as a lead desktop technician
CompTIA A+ Certification
Apple ACMT Certification
 

We’d love to see:

Experience with Active Directory, LDAP, and group policies.
Highly developed analytical skills and the ability to solve complex technical problems using a methodical systemic approach.
Knowledge and demonstrated use of scripting.
Exceptional communication, organization/planning, interpersonal, and customer service, support and response skills.
Experience with video conferencing such as Polycom, Business Skype
Impact you’ll make:  

Ability to manage multiple competing priorities
Work with cloud base applications such as Microsoft 0365, Cornerstone, Azure
Partner with team in maintenance of SCCM 2012 infrastructure
Document, maintain, and improve standard processes in desktop management

 

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SASLanguages
    • HadoopLanguages
    • TableauLanguages
    • AccessDatabases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • Microsoft ProjectManagement
    • TumblrCMS
    • HubSpotCRM
    • IntercomCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • Campaign MonitorEmail
    • MailChimpEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

555 W Adams St, Chicago, IL 60661

What are TransUnion Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Start your day at TU by grabbing an Intelligentsia coffee or a tasty, hot breakfast from our onsite café. Head up to your workspace where you'll get down to business amidst the inspiring backdrop of beautiful downtown Chicago. Brainstorm onsite with team members in a variety of colorful huddle rooms or collaborate cross-functionally with our offices around the world via video conference, Skype or our intranet. Check things off your to-do list as you continually make progress on key business initiatives. Need a quick break? Challenge your colleagues to a game of ping-pong, pool, foosball, pop-a-shot or Mario Kart in one of our three onsite game rooms. Ready to hit the gym? We have one right downstairs complete with a personal trainer and a selection of free instructor-led fitness classes. Keep your energy up. Take a conference call at one of our walking or bicycle desks. Then attend the quarterly town hall to hear from the TU leadership team on progress in the current quarter and plans for the next. After a day of innovation, wind down in one of our massage chairs or join your colleagues at North Avenue for a game of league volleyball, sponsored by TU!

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