Role

TransUnion are seeking a Support Consultant to join the ID Vision Operations team. There, you will be responsible for working closely with our customers and operations team to define and manage technical integrations with our Digital Verification and Fraud Prevention Exchange systems.

Working as one of the primary contacts during sales and the customer onboarding and support process, you will engage directly with all resources to demonstrate technical understanding and industry knowledge for integration of our Digital Verification and Fraud Prevention Exchange products. You will provide support to client technical resources, and ensure the integration is completed with a focus on quality and integrity. You will also work closely with the Digital Verification Operations Manager to ensure a clear understanding of scope and operational goals, to deliver a successful integration and customer experience.

Summary

·       Dynamic role in an evolving and fast growing business unit

·       Seeking individuals with strong communication and organizational skills to support the sales, implementation and ongoing support of the TransUnion Digital Verification and Fraud Prevention Exchange products

·       Ideal candidate will have strong project management skills to coordinate opportunities, implementations and support activities across the organization

·       Candidate must have strong analytical and problem solving skills

·       Ideal candidate will have familiarity with fraud prevention solutions

·       Candidate must be proficient in REST principles, Web services, JavaScript and HTTP and have working knowledge of Agile principles

·       This is a very visible, versatile and hands-on solutions role where the ideal candidate will grow and understand the domain

ID Vision Team Focus

·       The ID Vision team supports TransUnion’s business and consumer systems by improving the efficiency of business operations, applications and operating systems. Flexibility and openness are valued in our entrepreneurial, business-casual environment.

·       Our team is comprised of quick-learning, creative professionals with inner drive, a strong work ethic and the desire to grow the ID Solutions business.    

·       We offer leading Digital Verification and Fraud Prevention solutions that integrate state of the art technologies to solve complex fraud problems. Our solutions can be configured to our clients’ business needs and integrated into their enterprise fraud and risk platforms. 

·       ID Vision is a core focus at TU. We pride ourselves on our ability to bring innovative ideas and solutions to market, leveraging our extensive experience in data solutions and analytics.

Duties and Responsibilities

·       Work with our Operations teams to plan and coordinate client integration based on documented requirements and use cases

·       Serve as the primary technical point of contact for internal and external clients and partners for current ID Vision implementations

·       Instruct the client in how to implement the Digital Verification and/or Fraud Prevention Exchange product based on the recommended integration solution

·       Support and resolve technical and non-technical integration queries

·       Maintain various integration guides, API documentation and solution presentations

·       Manage and maintain support KPI trackers

·       Communicate across all levels of client implementations

·       Require minimal supervision – able to work without established procedures

·       Able to work in cross-functional teams across departments

·       Able to clearly communicate – including planning and preparation of communications

·       Required to interact across all levels – across TU and clients

What you will bring

·       A relevant Undergraduate degree in IT, Web Development or related fields is desirable

·       3+ years in experience in relevant fields, with experience in C# .NET, Javascript/jQuery, SQL and cloud hosting technologies and practices desirable

·       Experience with Internet technologies in REST, Web services, Javascript and HTTP highly desirable

·       Troubleshooting skills to identify technical issues and comfort communicating with technical developers with an energy to drive fixes improvements so you deliver great results for customers

·       Ability to take ownership of developer relationship’s, tasks, processes and end product

·       Strong ability to work independently

·       Ability to collaborate across teams and levels

·       Strong communication, organizational and planning skills

·       Ability to thrive in a fast paced environment that is change and growth oriented