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Customer Integration Consultant

| Chicago

FourKites is looking for an experienced Customer Integration Consultant who will work directly with our Fortune 100 customers to handle implementation and integration of our innovative tracking software within existing systems, such as JDA, Oracle, SAP, etc.

This customer facing and hands-on technical position requires working in a team and as an individual, contributing to all aspects of system integration including design, needs analysis, design review, testing, implementation, and validation.

Responsibilities:

  • Customer-facing technical project lead, working directly with customer’s business and technical contacts during all phases of project lifecycle
  • Lead customer-facing technical design discussions, gathering client requirements and mapping them into a solution for deployment
  • Responsible for the successful execution of the integration workstream on implementation projects with new and existing customers
  • Drive best practice recommendations around setup of integrations and data transmission
  • Document customer’s integration requirements and be able to translate details between business users and Engineering
  • Lead integration testing effort in partnership with customer
  • Partner with Implementation lead to proactively raise and mitigate workstream risks
  • Scope technical work for integration engineering team, prioritizing projects and ensuring key requirements are provided up front
  • Active participant in growing best practice offerings, develop documentation and sharing knowledge with internal and customer teams

Qualifications:

  • 3+ years of hands-on engineering experience implementing technical integrations
  • Knowledge of communication protocols (FTP, HTTP, HTTPS, etc.)
  • Working knowledge of web service calls (API, SOAP, REST, etc.)
  • Understanding of file structures (XML, EDI, flat file, etc.)
  • Bachelor's degree in Computer Science, Information Services, Information Technology, Business Administration or other discipline related to functional work.
  • Customer facing experience with enterprise-level clients
  • Proven skill with verbal and written communication with both business and technical contacts
  • Demonstrated ability to troubleshoot complex issues and find resolutions
  • Ability to prioritize work and manage multiple projects and demands simultaneously
  • Ability to work in a face-paced, agile environment
  • Excellent critical thinking skills
  • Should be able to report issues back to the development team in a precise manner, be able to identify and reproduce the issue reported by the customer using Ruby, Java or Python.
  • Understanding of leading TMSs, such as JDA, Oracle, SAP, BluJay, MercuryGate, etc.
  • Experience in the logistics industry or with Transportation Management Systems a plus
  • Experience with Project Management concepts and methodologies
  • Ability to travel up to 25%
  • Mulesoft experience a plus

FourKites is the largest predictive supply chain visibility platform, delivering real-time visibility and predictive analytics for the broadest network of Global 1000 companies and third-party logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance and strengthen end-customer relationships. With a network of more than four million GPS/ELD devices, FourKites covers all modes, including truckload, LTL, ocean, rail, intermodal, last mile and parcel. The platform is optimized for mobile and equipped with market-leading end-to-end security.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

Modern office space with panoramic views of downtown Chicago. Located in the Ogilvie Transportation Building, that's connected to all of downtown!

An Insider's view of FOURKITES

What are some social events your company does?

I'm part of our Hype Squad that helps plan company events, including happy hours, summer and winter parties, co-ed sports teams, DNI groups, and volunteering in the community to name a few. Anyone can join, and it's fun being a part of strengthening a positive and engaging culture.

Mackenzie

Talent Acquisition Specialist

What projects are you most excited about?

We are working on a project to add functionality to our platform that will increase our customer’s visibility and add flexibility to our integrations. This has required collaboration between multiple departments to ensure that the scoping of the multiple product enhancement tickets are detailed and address the problems of all stakeholders.

Ashley

Director, Carrier Operations-Customer Success

How does the company support your career growth?

Our office is really a tight-knit community; people hang out outside of work, everyone gets along and it's a pleasant, open and collaborative culture. I really enjoy working for FourKites because of the great work-life balance, the fact there is a lot of growth opportunities, and I feel like I am working towards both my personal and company goals.

Georgios

Staff Accountant

What are some social events your company does?

A fun way we like to provide and share recognition is through our quarterly Cheers to Peers, Nice Cream Socials that Kaitlin, our Front Desk and Office Coordinator puts together. It's a great opportunity to provide recognition to others, mingle with different teams, and eat ice cream - what could be better!

Jenny

Talent Acquisition Specialist

What are FOURKITES Perks + Benefits

FOURKITES Benefits Overview

We provide an elite tier of benefits, have a bias for promoting within, and an array of fun office perks, snacks, happy hours, team events, and company outings.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
FourKites has the "Fun Committee" to help create new happy hour ideas, spirit weeks, summer and winter parties, new swag ideas and co-ed sports teams.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
FourKites provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
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