Dev Ops Engineer

| Chicago
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Position Details:

Summary

The Ascendon Operations Engineer I is accountable for the effective operation and support of solutions delivered by the Ascendon Product Development Teams. This accountability covers seven main areas:

  • installing, configuring and upgrading Ascendon Products.
  • maintaining deployment and application infrastructure.
  • validating installation, configuration, release and promotion processes and procedures.
  • supporting the Ascendon Product Development Teams’ releases and promotions through to production.
  • monitoring the function and performance of Ascendon solutions.
  • creating and documenting automated solutions for Operations Engineer processes configure, upgrade and maintain servers.
  • participating in the Platform and Operations Engineer on-call rotation schedule.


Key Areas of Responsibility

  • Ascendon Product installation and configuration with occasional troubleshooting assistance
  • Validate Operations Engineer processes and procedures
  • Monitor Ascendon solutions function and performance
  • Trouble-shoot and bug-fix Ascendon solutions
  • Automate and document Operations Engineer processes
  • Collaborate with colleagues in architecture and development groups
  • Install, configure and upgrade third party products and open source solutions
  • Document solution delivery and support, and projects and research as required
  • Operations Engineer on-call
  • Participate in and contribute at daily stand-up meetings
  • Regular and reliable attendance is required.
  • Understands and adheres to CSG Security and Compliance standards as they appear in Information Security, Acceptable Use, Code of Conduct, and other corporate policies. Keeps abreast of all applicable regulations, laws, and policies as they presently exist and as they change or are modified.
  • Incumbent is accountable for professional working behavior to include: building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG’s core competencies and values.

Knowledge, Skills and Experience

Education

  • Bachelor’s degree in Information Technology, Computer Science, Engineering (Electrical, Software, or Telecommunications) or a related field.

Experience

  • Minimum 2 years’ experience with development and release processes
  • Experience with version control, continuous integration and delivery tools (Subversion, Git, Jenkins, Artifactory or related services like Azure DevOps, Salt, AWS CodeCommit/Build/Pipelines, BitBucket or GitLab)
  • Experience configuring, managing and upgrading servers and software
  • Experience with database applications (MS SQL, MySQL) and Web Services (REST, SOAP)
  • Experience with Infrastructure as Code (Chef, Puppet or Ansible)
  • Software development experience on Windows or Linux platforms in common scripting languages (Python, Groovy, Ruby, bash, PowerShell)

Preferred 

  • Experience with AWS Cloud Services, Kibana, JIRA and Remedy

Knowledge, Skills and Abilities 

  • An ability to work independently, with minimal assistance to solve problems
  • Good written and verbal communication skills with internal and external stakeholders
  • Good collaboration and organizational skills
  • Must have high level analytical, negotiating and problem-solving skills to diagnose complex problems and find solutions
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Technology we use

  • Engineering
  • Product
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Location

With world class museums, shopping, and attractions, it's easy to see why our neck of the woods was the #2 most visited place in the US in 2017.

An Insider's view of CSG

How would you describe the company’s work-life balance?

"I love the flexibility CSG offers. They focus on getting the work done and being available to meet business needs. I am able to take the time I need to spend with my family and juggle their many needs. "

Current Employee - via Glassdoor

Senior Accountant

How do you collaborate with other teams in the company?

"People from different teams and with different titles are cooperative and responsive in trying to solve issues."

Current employee - via Glassdoor

Technical Writer

How has your career grown since starting at the company?

"Good definition of accountability and open / encouraged around empowerment. Received two professional training opportunities (certification) quickly and welcomed and embraced by my team as well as those around me. Good networking opportunities to get to know others and build relationships."

Current Employee - via Glassdoor

Devops

What are CSG Perks + Benefits

CSG Benefits Overview

Your benefits, your life, your choice. Our benefits offerings are designed and developed especially for you and your family. CSG provides a comprehensive selection to support your good health and well-being. More importantly, we hope they add value to your life. CSG is proud to offer employee-focused benefit plan options that are robust in design and support a wide spectrum of employee well-being and health care needs. Plan pricing is market-competitive and in line with industry peers. As U.S. companies face the need to more aggressively control health care costs, CSG maintains an employee-focused strategy. We consistently aim to further maximize your savings through specialty programs, Health (telemedicine,) vendor partnerships and carrier-sponsored enhancements.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CSG makes a $400-$1,200 contribution to your account depending on your family status (single, married, married with kids).
Disability Insurance
CSG pays for a 100% short-term disability plan and an up to 50% of your salary AD&D plan. We also offer long-term disability and supplemental AD&D plans.
Dental Benefits
Our metlife dental plan has 100% coverage on Preventive care, 80% of negotiated fees on services such as fillings, crowns, and bridges and a $1500 lifetime Orthodontia benefit for children under 19.
Vision Benefits
Our Vision Service Plan allows you and your family to save on vision exams, glasses & contacts. Vision exams are covered at 100%, with $20 lenses and an $160-$220 allowance toward frames and contacts.
Health Insurance Benefits
We offers 4 United Healthcare plans, HSAs, CVS/caremark​ prescription coverage, and FSAs. 24/7 counseling & health services, virtual doctors and nurses, and health apps are also provided
Life Insurance
Our UNUM basic life insurance plan is paid by CSG and is equal to one times your annual base salary. We also offer supplemental and dependent plants as well.
Wellness Programs
We also offer programs like 24/7 United Healthcare Health coaching, stop smoking classes, Virtual Visits by Doctor on Demand or Amwell, and 4 mobile health apps to our employees.
Onsite Gym
CSG's new Chicago office building provides an on-site gym.
Retirement & Stock Options Benefits
401(K)
Our Fidelity plans allow you to choose your fund and have Fidelity fully manage, partially manage or not manage your plan at all. We also offer post-tax Roth options.
401(K) Matching
CSG will match up to 5% of your eligible earnings in your Fidelity 401(k). If you have between 5-9 years at CSG, the company will contribute another 1.0% of eligible earnings and 2.5% for 10+ years.
Employee Stock Purchase Plan
The ESPP provides eligible employees the option to purchase shares through payroll deduction at a 15% discount off fair market value as of the last day of the month.
Performance Bonus
CSG managers have the ability to offer yearly performance bonuses and spot bonuses to hard-working employees who are going above and beyond. We also offer trips, hard-goods and other incentives.
Child Care & Parental Leave Benefits
Generous Parental Leave
CSG offers up to 16 weeks of paid maternity leave (maternity + bonding), and 6 weeks of paid bonding leave for spouses/partners, birth mothers and adopting parents.
Flexible Work Schedule
We know everyone's life situation varies. Our employees have the ability to dictate how, when, where they work, as long as it does not interfere with their team, their work, or the business.
Remote Work Program
Every position is varies, but CSG's flexible work schedule has the option to work from home when needed. Some employees choose to work remote a few days a week, while others do so fulltime.
Family Medical Leave
LOA eligibility is based on various factors including number of hours worked per year as well as if an employee has been with CSG one year or longer.
Adoption Assistance
CSG will reimburse up to $5,000 of expenses incurred during the legal adoption of child and provide up to 6 weeks of paid bonding leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
CSG’s salaried employee flexible vacation policy is a result of CSG’s belief that performance and meeting or exceeding expectations are the measure for success, not time spent in the office.
Generous PTO
We offer 4-6 weeks of PTO for non-salaried employees.
Paid Volunteer Time
Whether building new homes with Habitat 4 Humanity, donating blood and goods to the Red Cross or matching our employees’ contributions to their favorite charities we care about our communities.
Paid Holidays
We offer 7 paid US holidays. New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, the day after Thanksgiving, and Christmas Day.
Paid Sick Days
Eligible employees may accrue up to 80 hours per calendar year of paid sick time. This time is often broken up by the hour for doctors visits, taking care of sick kids, etc...
Perks & Discounts
Casual Dress
We want our employees to be comfortable and dress in whatever will allow them to perform at their best.
Commuter Benefits
CSG has partnered with WageWorks to offer you a comprehensive Commuter Benefit Plan.
Company Outings
CSG has company-wide annual holiday parties and other events throughout the year.
Relocation Assistance
Varies job opening to job opening.
Professional Development Benefits
Job Training & Conferences
Professional development is extremely important to CSG, as such participation in conferences, trainings and other events are strongly encouraged and often paid for.
Tuition Reimbursement
CSG encourages career and personal development of its employees by providing financial assistance (up to $3,000 annually) for educational opportunities.
Promote from within
Time allotted for learning

Additional Perks + Benefits

Unlimited Vacation, Competitive Parental Leave, 401k Match, Medical Insurance, HSA/FLEX Plans, Dental Insurance, Vision Insurance, Employee Stock Purchase Plan, Paid Holidays, Education/Tuition Assistance, Commuter Benefits, Adoption Assistance, Local Memberships & Discounts, Travel Accident & Medical Insurance, Life Insurance, Short & Long Term Disability Insurance, AD & D Insurance, Leave of Absence Plans, Medical, Legal Counseling, Free Health Risk Assessments, Free Flu Shots, Tobacco Cessation Program and More!

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